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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Our CAREGivers are 100% vaccinated OR tested weekly, thereby complaint with the State of Illinois vaccine mandate. Ask us about it!
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Kelly Hutchison, Owner

Kelly Hutchison, Owner


Kelly experienced caregiving firsthand for his father, a WWII decorated Army veteran, who passed away in the family farmhouse in 1999. That experience opened his eyes and heart to the challenges families face when caring for their senior.

Kelly has worked in the health care industry for 20 years. He began his career as a business consultant, helping large health care providers design and implement business strategies and improve operations. That experience helps him quickly assess problems and implement solutions. He is very proud of his trusted relationships with Home Instead's CAREGivers and is inspired by their compassion.

Kelly brings his compassion for seniors, dedication to his CAREGivers, and business insight to work every day.

Angie McColloch

Angie McCulloch, Client Services Manager


Angie has been with Home Instead since 2007. As the Client Services Manager, it is Angie's job to select CAREGivers for clients and manage their schedules. She works very hard to match clients and the level of care required to their CAREGivers. With Angie staffing, no shift goes unfilled. Prior to working with Home Instead, Angie had seven years’ experience operating and managing retail stores. There she was responsible for managing employee schedules, hiring, training, and orientating new employees.

Angie is originally from Romania, but has called this area home since she was sixteen. She is married to a Cook County Sheriff's Deputy and has four children. Angie's hobbies include bowling, bike riding, and spending time with her family.

Angie has a contagious laugh that can brighten anyone's day.​

Lidia Lisowski, Staffing Manager

Lidia Lisowski, Staffing Manager


Lidia is a Staffing Manager at Home Instead. She enjoys the challenge of understanding exactly what her clients need and want and then she works to find just the right caregiver to help each family. For many years, she worked as a nanny. Each family had Lidia for many years. In fact, you can say she raised 2 different sets of children! She loves those children and they love her to this day.

Lidia last worked as quality control at a medical device manufacturer. Her order fulfillment job required attention to a multitude of details, customer needs and regulator controls throughout each fast-paced day! She is originally from Poland and enjoys spending time with her two young boys and husband. She also loves to cook and promote a healthy lifestyle.

Susan Poppert, On Call Coordinator

Susan Poppert, Staffing Manager


Susan is our newly added Staffing Manager! She is a mother of 2 great young men and 3 rescue dogs. She loves to travel and create memories by going on road trips across the United States. These travels have taken her to all areas of this country. Ask her about lobster fishing in Maine, about Snohomish Falls, Niagara Falls, or anywhere she may have travelled, and she will make you see the trip from her memories. She is an experienced World Championship BBQ Judge for Memphis in May. But most importantly she is an embodiment of what Home Instead means. Susan has been with Home Instead the last 8 years.  She was a caregiver through and through making her clients feel like they are her family. This trait makes it easier to show how much we care. As the former On Call Staffing Manager she managed the needs of our clients and staff. This task is not easy by any means, but she does her best to make sure each client is staffed to get the care they need. Now as a Staffing Manager she brings those skills to the office. So rest easy when Susan is your staffer because she will not rest until the job is done. These are the many layers of Susan best described by her son Rich as our Home Instead Lasagna (many layers, warm and comforting). 

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Jackie Washburn, Staffing Manager


Jackie started with Home Instead as a CAREGiver in 2020 and joined the administrative team as a Staffing Manager in September 2021. She enjoys changing lives for seniors and CAREGivers. Prior to joining Home Instead she was the general manager of several restaurants. Jackie hasn’t looked back since she began her new path at Home Instead. She often reflects on how different life would have been if her family had a caregiver when her grandfather needed help in the last months of his life. She was a teenager when he passed. She is thrilled to help families in such meaningful ways. 

Jackie is a crafter and a self-proclaimed nerd. She enjoys many things but especially Doctor Who. As a care giver Jackie loved bonding with seniors over shared mutual interests and learning everything she could from them. Now, as a manager, Jackie finds the best possible matches for everyone. She loves her family to the moon and back and will take any opportunity to share pictures of her beautiful daughter.

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Mersiha Bajraktarevic, On Call Manager


Mersiha (mer-see-ha) started with Home Instead in 2018 as a CAREGiver. She joined the team with a wealth of personal experience caring for seniors. Mersiha helped her mother as she aged. For Mersiha, the act of giving care to a vulnerable senior is an emotionally satisfying experience and provided a profound sense of purpose. The look of gratitude in a senior’s eyes provides an electric shock for Mersiha. This gives her the energy to provide the support needed for a senior to live a joyful, healthy life. Mersiha joined the Administrative Team in September 2021 as an On-Call Manager, handling emergencies that come up after hours. 

Mersiha is a busy soccer mom for her 3 children. She loves and supports her children more than anything in the world! She enjoys spending quality time with friends and family. Her passion is cooking and taking long walks with her children.

Colleen McGuinn, Client Care Manager

Colleen McGuinn, Client Care Manager


Colleen has been with Home Instead for fifteen years. Colleen holds a degree in Business Marketing. She previously worked as an Advertising and Sales Consultant. When her own father became ill, Colleen quit her job in a sales and marketing career to become the primary family caregiver. Colleen found this role so rewarding that she took a part-time job as a caregiver with Home Instead.  Colleen was quickly promoted to the Client Care team for 7 years. She received her certification as a Certified Senior Advisor in 2010. Colleen was promoted to Home Care Consultant in June 2016. In 2017, Colleen was again promoted to lead the team of Client Care Managers. She ensures that families receive the care they need to acheive their goals.

Colleen has three children and one granddaughter. She enjoys walking, reading, and attending her granddaughter's sporting events.​

Mark Rintz, Client Care Manager

Mark Rintz, Client Care Manager


Mark is a Client Care Manager at Home Instead. Mark brings more than 20 years of experience in the healthcare industry.  Mark assisted in orthopedic surgery centers and later managed surgery clinics.  He enjoyed helping patients establish a post-operative plan of care with patients that smoothed their return to normalcy after surgery.  Mark has installed durable medical equipment for 15 years in the private homes of seniors.  He has helped train seniors, their care givers and medical staff to safely use assistive devices, such as walkers and Hoyer lifts.  Mark’s passion for helping others began as a young man.  His career-ending college football injury exposed him to the critical and essential role played by care givers helping people recover.  He is forever grateful for the caregivers that helped his recovery. Mark grew up in Arlington Heights and currently lives in Elgin with his wife.  They have 2 boys in college.  Mark enjoys health and fitness, sports and fishing but mostly enjoys spending time with his family.

Mark assess the needs of prospective senior clients and create care plans that achieve their goals.

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Kathy Carrico, Client Care Coordinator


Kathy has been with Home Instead since 2010. She is one of our Client Care Coordinators here at the office! Kathy enjoys spending time with her husband and 4 children. She visits her children in the city and loves when they come home whenever possible. Long walks with her two dogs is something Kathy does a lot, as well as travelling. When she is not helping clients here at the office, she is volunteering at food pantries or church functions. Reading and fitness are great passions of hers! 

Robbie Bowers, New Client Engagement Coordinator

Robbie Bowers, New Client Engagement Coordinator


Marian, known as Robbie, has been with Home Instead for 4 years. After retiring from a corporate career, she wanted to explore a meaningful opportunity. She was attracted to caregiving, as she had always been the family's caregiver.  Robbie began her 'next thing' as a part-time caregiver at Home Instead.  She quickly distinguished herself as friendly, outgoing, responsive and capable. She was promoted to an office role shortly thereafter. For over two years, she handled all aspects of the office administration in an efficient and organized manner. In May 2016, she was promoted to a client-facing role of "New Client Engagement Coordinator".  She now educates all inquires (if you call about services you will likely speak with her!) about our services and helps organize service for new clients.

Robbie's professional background includes 32 years in office management and IT support at Zurich America.  Robbie lives in Carol Stream and has 3 children, 9 grandchildren, 3 cats and 2 dogs. She enjoys spending time with her family, helping her elderly neighbors, going to movies and concerts with her granddaughters, shopping, reading and working with her teammates at Home Instead!​

Daniel Schwartz

Daniel Schwartz, Business Development Manager


Daniel is the Business Development Manager for Home Instead. This dynamic role touches on every aspect of client care and builds relationships with referral providers. With this role at Home Instead, Daniel furthers his expertise and experience in the senior care industry. Prior to joining Home Instead Daniel worked for a senior care and assisted living residential operator with facilities in several states. Daniels’ interest in care giving stems back to early childhood. Daniel’s grandparents played a vital role in his upbringing. Both grandparents, survivors of the WWII Holocaust, came to America with nothing and found the American Dream. As Daniel grew older, his admiration and relationship with them grew. Every Sunday when visiting his Grandmother in her Assisted Living residence near his childhood home, Daniel read a quote engraved on the entry door of the building; “A test of a people if how it behaves toward the old” – Abraham Joshua Heschel. The quote resonated with Daniel and imbued in him a deep-seated and lifelong respect for seniors. Daniel comes to work each day at Home Instead eager to enrich the lives of others.
Alina Merrill, HR Manager

Alina Merrill, HR Manager


Alina Merrill has been with Home Instead since 2008. Previously, she worked as a Activity and Volunteer Coordinator for Sunrise Church Creek. Alina received her degree in Psychology from the West University of Romania. Her experience working with volunteers at Sunrise Church Creek and her personality made her a great fit as a Staffing Manager here at Home Instead. Alina became excellent at determining which CAREGiver would be the perfect fit for our clients. She is sensitive to client needs and has developed strong bonds with our CAREGivers.

Alina was promoted to Manager of Human Resources in 2017. In this role, Alina manages our recruiting, hiring, retention and payroll processes.

Alina and her husband Mike have a son, Darien and daughter, Ariana. In her spare time, she enjoys creating custom-made jewelry, shopping, and keeping fit and healthy with yoga.

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Sarah Brooks, HR Recruiter


Sarah was a caregiver for the last 20+ years for her grandparents - who have since passed. She also helped an aunt who is mentally disabled from a car accident at 17. Sarah also helps her mother who has early onset Parkinson’s. She was also a caregiver to friends – helping a close family friend who had MS that unfortunately passed from COVID. Sarah loves people, meeting new people, and making new friends. She believes that everyone’s individual story is fascinating and one of the most important ways to understand is to get to know a person. She is a proud mom of two and happily married for 10 years. Outside of work Sarah enjoys spending time with her family, gardening, and working out (CrossFit). She can’t wait to get to meet and know you!

Mia Tatone, Digital Brand Manager

Mia Tatone, Digital Brand Manager


Mia is the Digital Brand Manager at Home Instead. She works to create a positive online presence across our multiple social platforms. Mia designs, creates and manages advertisements that promote our brand. These efforts will focus on CAREGiver recruiting and referral providers. Mia graduated college in 2020 with a B.S. in Communications and Marketing.  She has experience managing social media marketing efforts. She loves volunteering at her local animal shelter in her spare time.  Mia has an 9-year-old black lab named Elvis who she adopted while in college. 

Look for Mia to take your photo at any point!

Tammy White, On Call Manager

Tammy White, Training Coordinator


Tammy started as a CAREGiver with Home Instead in 2019. Tammy has worked in a variety of role in healthcare and senior care for over 30 years. Soon after starting at Home Instead she impressed everyone with her knowledge, communication skills and ability to stay cool and calm under pressure. She became an On Call Manager in 2020 and is now our Training Coordinator. Tammy’s personal experience with seniors began with her dad’s journey with Alzheimer’s disease. She is a good listener and a good resource to Home Instead seniors and their families.

Tammy is originally from Tennessee and has lived in Carol Stream for the last 29 years. Tammy is the proud mother of 2 young adult daughters and 2 grand cats. She also spends time caring for her mother. In her spare time, Tammy enjoys traveling, crafts and scrapbooking, reading, biking and hiking.

Emilia Kowalczyk, Lead Care Giver

Emilia Kowalczyk, Lead CAREGiver


As one of the most successful caregivers EVER at Home Instead, Emilia earned a promotion to Lead CAREgiver in February 2019. Emilia was a CAREGiver to hundreds of clients during 10 years of providing care. She never met a situation or puzzle she couldn't solve. Given the intimacy of caregiving tasks, every success means building trusted relationships - across hundreds of seniors and their families!

Emilia's warm smile and graceful demeanor helps her guide clients to better outcomes.

In her spare time, Emilia enjoys enjoys swimming and exercising. She also volunteers to help people with alcohol and drug dependencies. She also sings second soprano in a choir!

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Renee Schultz, Lead CAREGiver


Renee was given the opportunity in 2018 to find a second part-time job. Renee wanted to do something that made a difference in the lives of others. She joined Home Instead as a caregiver and has been happy ever since. At a very early age (16) Renee experienced family caregiving for my grandmother. She helped her own mother each day make her grandmother comfortable and happy to see her family and get the care she needed. Renee knew from that very moment that caring for seniors was her special purpose and passion. 30 years later Renee is now caring for her Mother and considers herself blessed to do so. Renee has helped many clients over time at Home Instead and she loves them all as part of her own family.

Renee was promoted to Lead CAREGiver in 2020. In her current role, Renee develops other caregivers, from skills to communication to problem solving. Renee is a part of caregiving team. Supporting and leading them from behind to help other caregivers and families experience the joy of compassionate caregiving.  

Nancy Santiago, Receptionist

Nancy Santiago, Receptionist


Nancy is our receptionist. She worked as a Staffing Consultant for years in temporary staffing agencies, finding professional, experienced workers for business clients. She honed her skills in customer service, listening and uncovering needs. She joined Home Instead in 2019.

Her easy-going manner, quick laugh and ability to stay cool make her a terrific fit for our professional and high energy team. Nancy is a long-time resident of Elk Grove Village. She is fluent in Spanish and loves to cook and dance. She enjoys family time and is a proud mother of four children, four grandchildren and two terrific dogs.

Jane Chew, Bookkeeper

Jane Chew, Finance Manager


Jane comes from an accounting background of 24 years at a globally based publishing company of trade magazines. Since most publishing companies survive on ad-generated revenue, the internet caused Jane to look elsewhere for work and she found Home Instead. Jane was our Bookkeeper and was promoted to Finance Manager in October 2021! 

Jane is the proud mother of four married daughters and the proud grandmother of 11 grandchildren. She stays very busy trying to attend the grandchildren’s functions, from sporting events to musical recitals!

Pepper, Therapy Dog and Office Mascot

Pepper, Therapy Dog and Office Mascot

Pepper was our wonderful, sweet mascot and a volunteer therapy dog at Northwest Community Hospital. As a certified therapy dog, she wagged her tail and helped people forget their condition and surroundings. Pepper passed away peacefully in November 2018 after a healthy, happy life.

Pepper often visited the office and brought smiles to your hard-working office team! Tricks were never her strong suit, but she always shook paws and gave high-fives to everyone.​

Our Team

Your Home Instead team in Elk Grove Village, IL possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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