www.homeinstead.com/denversouth
JOB DESCRIPTION
Are you interested in joining the #1 home care company in the world? Still haven’t found a job with the company culture you’ve been looking for? Are you passionate about making a difference?
We are looking for a Client Care Manager with a great personality, strong listening skills, and the ability to multitask to manage daily calls with families in search of a trustworthy and meaningful solution for the needs of their aging loved one.
In this role you will oversee and coordinate the entire experience of our clients - from the first meeting to managing their care in the home daily. It is, bar none, the most rewarding job in Denver!
The ideal candidate is a strong team player with leadership abilities that has an interest in health care and working with the aging adult population. With Home Instead’s continued growth there is opportunity to learn and advance.
POSITION DETAILS
- Full-time, 5 days per week (flexible) but must include Saturday and Sunday. Can consider a 4x10 workweek
- Conduct calls with families and aging adults who inquire about our service (inbound calls)
- Coordinate initial meeting with families and our field staff
- Oversee the complete cycle of the client experience
- Manage the Client's care plan, oversee the Professional Care Professionals, and ensure excellent service experience
- Assist company's marketing and quality care field teams as needed
- Work in a friendly and open air office environment
POSITION QUALIFICATIONS
- Bachelor’s Degree
- Amazing sense of humor
- Strong Computer and Technology Skills preferred (Microsoft Suite and willingness/ability to learn internal systems)
- Strong Team Player—willing to pitch in where needed
- Excellent oral and written communication skills as well as ability to listen effectively
- Effective interpersonal skills essential as well as sound judgment and good decision making skills
- Leadership Abilities – this position has room to grow
- Willingness to provide personal care services in the event of an emergency
- Able to complete a criminal background, MVR, drug screen & reference checks
- Experience in consultative sales (preferred)
- Knowledge of long term care options such as home care, assisted living, hospice, or skilled nursing (preferred)
- Must have a valid driver’s license and clean driving record
BENEFITS
Home Instead provides the following:
- 401K w/ 4% company match (immediately eligible - you don't need to wait 1-year!!)
- Company vehicle to take home + gas card
- Attractive bonus program
- Group health insurance, vision insurance, dental insurance through Anthem
- Paid vacation, personal leave, and sick time
- Paid volunteer time
- Monthly team outings
- Offices in both Denver and Littleton for a convenient location no matter where you call home!
COMPANY DESCRIPTION
Home Instead is the world's largest provider of non-medical home care and companionship services for seniors, with more than 1,200 independently owned and operated franchises in over 12 countries. Non-medical services include companionship, meal preparation, medication reminders, light housekeeping, incidental transportation and personal care. Our services are performed by screened, trained and bonded employees for as little as a few hours a day up to 24 hours a day, 7 days a week.
Our company is built upon a set of core values, including honesty and integrity. These values have been instrumental in our success. You will be working with an experienced and dedicated group of professionals who have helped Home Instead excel into one of America's fastest growing and respected companies as recognized by the Denver Business Journal, The Wall Street Journal, Entrepreneur Magazine, and Time Magazine. Most recently Home Instead was recognized as a 2017 Top 100 Best Employer by Forbes Magazine.
Learn more about our team at www.homeinstead.com/denversouth