Latest Reviews & Testimonials

Posted By Douglas Y. on December 31, 2021
"I can’t say enough about how kind and professional Christina is. She listened so carefully to my mom’s story and helped me sort out options — in a way that was so patient, knowledgeable, clear and compassionate. At no time in our conversation did I feel like she was trying to convince me to choose to hire her caregivers; on the contrary— she solely focused on understanding mon mom’s unique needs— and helping me to sort out how to best meet them. So if you are trying to sort out care options for a loved one, don’t hesitate to call her."

Posted By Eunice C. on December 13, 2021
"I really appreciate Home Instead for the great caregiver we have. I am pleased to know that home instead makes sure I am feeling comfortable with my caregiver they have an excellent quality assurance team , always very professional and kind."

Posted By Grace L. on December 3, 2021
"My sister and I were very happy with are care giving Graciela Leitch she help us and she’s so sweet an nice Thanks home instead"

Posted By Colleen M. on November 3, 2021
"We needed help at the last minute for our family member taking part in an important family event. Home Instead was extremely responsive to our need, and the helper they assigned to us was attentive, thoughtful and kind. We will for sure reach out to Home Instead when we need this type of assistance in the future."

Posted By Susan A. on October 25, 2021
"Home instead in palm desert has great care givers. Robert is the best and is the only caregiver my mother wants. He is very attentive to her needs and makes it possible for her to stay at home and puts my mind at ease living so far away"

Posted By Bobette B. on October 23, 2021
"I like the quality of the care givers with Home Instead, especially the flexibility they show in adapting to my projects with which they help me. My needs at present are not the usual expected physical help. I appreciate the helpers who see things that they can do to improve the maintenance of my home and myself. I would recommend Home Instead to friends who need some help."

Posted By Angelica G. on October 22, 2021
"I highly recommend ‘Home Instead Senior Care’ to others. They have provided me with the correct care and caregiver that fits my needs. I have worked many jobs during my long career and discovering them helped me a lot"

Posted By Karen N. on October 21, 2021
"2 and a half years ago when I first reached out to Home Instead, we weren't sure my parents would be able to remain in their home much longer. Today, my dad can walk again without falling and both parents can perform daily tasks with minimal assistance. Our caregiver, the amazing Esther Rocha, taught us all how to make life simpler, safer and happier. Irish from QC has won my mom over. He is genuinely concerned about the relationship between caregiver and client and always looking for ways to make things even better. A refreshing change for me in the area of senior care where I have often seen a business model that focuses on the bottom line and there is limited communication between client and management until there is a problem. It is good to know that management puts their people first. That is a winning arrangement for all parties."

Posted By Bobette B. on September 28, 2021
"I like the quality of the care givers with Home Instead, especially the flexibility they show in adapting to my projects with which they help me. My needs at present are not the usual expected physical help. I appreciate the helpers who see things that they can do to improve the maintenance of my home and myself. I would recommend Home Instead to friends who need some help."

Posted By Vanessa R. on September 23 2021
"I am very happy with the company ,there services , and their concern for patty. I appreciate everything that you do. The QA officer Irish, is very personal and conscientious in taking care of patty and we are very blessed to have Vanessa as our main caregiver i highly recommend this company."

Posted By Jon A. on July 27 2021
"When it comes to your parent and their care you want the best! Here are the five reasons they get a five star rating. Honest, Genuine, Caring, Capable, Dependable and Flexible. Home Instead is a first class operation with the experience and nohow to deliver exceptional service. Home Instead is the best!"

Posted By EB P. on July 22 2021
"I brought my husband home 26 months ago from a facility that was supposed to be one of the best ones around here. After less than a month I was very sure, if I did not get him back home right away, he would die there very soon. Tim had a hip operation and he has never learned how to walk again. I knew nothing about his care and I knew I needed help and then learn fast how to be a caregiver for him. From the beginning my husband needed 24/7 care and financially, I had to work vast majority of these hours. His current caregiver was the first the Home Instead sent to us. My husband reacted positively to him from the beginning and I did not want anybody else to take care of him. In these two+ years, we both have learned a lot how to take care of my husband, especially the need for more care has been growing. His caregiver, Rouel, has always been willing to learn, help and do as much as he could. He has been a very good caregiver for Tim. I always laugh that he treats my husband like a very expensive car; he washes him carefully and well, put lotion on him and makes sure, Tim looks his best. We constantly need to adjust to changing situations. Tim’s bed faces the door and when Rouel opens it, Tim smiles. They go for a morning walks and in evenings they exercise. Tim slowly looses his abilities but Rouel and I are always there to pick up whatever help Tim needs. I like listening to their interactions When my husband came home 26 months ago, he was angry, anxious, full of fear (especially at nights) but after several weeks of being cared by Rouel and me, he lost that. Rouel is also very patient with Tim. I give this company five stars for having a caregiver like Rouel. He has never been late or missed a day. Also, the Finance Department is very accommodating. They call me and ask, if they can collect the payment and if I need a day or two, they wait. They have time for me if I have any question. All people in the office, I have been in contact with, are really nice and helpful if I need something. It has been a very positive experience for me and also for my husband, who seems to be very content with the care he receives. Rouel treats my husband as a loved relative with warm care and personal attention. I believe Tim around us feels valued and appreciated. I like listening to their interactions like singing and laughing. And our floor has never been so clean; Rouel washes it constantly :-).

Posted By Maria V. on July 10 2021
"My mom was recently admitted into the hospital and was recommended to go home with in Home care. The hospital provided a list but it had too many options I called a few agencies but felt very comfortable with the representative so I agreed for a free consultation. After the consult I knew I made the right choice. My caregiver is fantastic. I'm very satisfied "

Posted By Alissa S. on July 10 2021
"I’ve had the best experience with home instead! The staffing is always so welcoming when I call for a schedule change, Shivanni makes everything workout perfectly everytime. In fact, Shivanni sent Alissa to our house about 4 months ago and my wife Mary loves her as a caregiver! Irish in QA has been sure to visit Mary and I as often as he can. We love when he drops in as it’s always a pleasant visit."

Posted By Kimberlee V. on July 9 2021
"The people at Home Instead are amazing! Isela and Mark are wonderful caring caretakers. Qa Irish assists in making sure our needs are met. Would recommend their services to anyone needing caregiving assistance."

Posted By Carla M. on May 29 2021
"I had extreme needs for both my aging parents simultaneously. Home Instead staff were compassionate and empathetic to the stress I was under and helpful to assess the needs of both my parents and myself. The administrative and caregiving staff were professional, accommodating, and very, very caring, becoming like family that I really needed around me during a time of grief and overwhelming priorities. I have had to utilize care giving companies in the past for other family members. Home Instead far outshines my other experiences in service, dedication and true care both for the patient and the family caregivers!"

Posted By Carolyn P. on May 7 2021
"My brother is a difficult character, Cristina Carillo, in her role as case manager, managed to find excellent caregivers and he is so happy with their care and Cristina is a great communicator who also was able to provide resources for more care for my brother when others said none existed. This was the right choices for is!!!!!"

Posted By Lois O. on May 5 2021
"We have used Home Instead for caregiving to my sister who lives in a retirement community in independent living. She has had a care giver for a couple times a week for over a year and we have been pleased with the care that was given to her. Recently she has had health concerns and we needed to step up her care to someone all day for most days. Christina at Home Instead did an excellent job of filling all the days with two caregivers who again are excellent at the care they give. We have been so pleased with the quality of care and service we have received from Home Instead."

Posted By Steve in Palm Springs on Mar 18 2021
"My care giver was always on time. He was very friendly and happy to assist in any way he could. He is a real credit to his company. They, in turn, are very professional in all their dealings and great to do business with. Responsive must be their middle name!"

Posted By Liliana W. on Mar 4 2021
"What an amazing organization! If I could give Home Instead 6 stars I would.

My 89 yr old mother is a fussy person, I'm just being honest! I didn't think I'd ever be able to find her a suitable caregiver 'match' ! But Home Instead found a perfect match when they sent her Esther. Esther is warm, caring, compassionate and professional. She puts my mother at ease which is not always easy! Esther encourages my mother to bathe, walk and do her PT exercises. She chats with both my parents and wins them over with her easy manner and quick laugh.

My siblings and I live far away and are so grateful to Home Instead for putting our minds at ease.

Communication with Elizabeth for scheduling matters and responding to my (many) questions is always prompt and easy.

Thank you, Home Instead and Esther!"

Posted By Kiss Y. on Mar 2 2021
"Home instead has the most amazing team! I haven’t been able to stop talking about it with all my friends and family. Personally, I have been in many hospitals, seen inside of many rehabs, nurses from many different homes and still 99 percent of those places I’d never go back to. The reason for that wasn’t the place the bed or the walls it was the people. Home instead has the most supportive and reliable team I wouldn’t want anyone else."

Posted By Andrew K. on Mar 2 2021
"I have 75 year old parents who live alone. I called around to just about every home care agency in the valley, and finally came to Home Instead! I am so glad that they were able to help me! From the first call I felt welcomed and that what I needed was important! Nathan was excellent and listened to everything I said, and made me feel safe and understood - assuring me Home Instead was going to be able to take care of my parents. I feel like he genuinely cared for my parents well-being. Christina came out the same day to assess my parents care needs, made recommendations and we settled on a care plan and schedule after the visit. Elizabeth and Shivani have provided updates on scheduling as needed and continue to keep me informed and my parents well cared for. Overall, this office has great customer service and follow through and I recommend them to anyone needing that personalized touch."

Posted By Rosa Q. on Mar 2 2021
"After being in contact with several different companies, we decided that Home Instead was the best fit for our father. Our experience with Home Instead has not only been great, but also very helpful to our family. Kimberly has been invaluable in so many ways. She brings our father comfort, care and companionship in a time when there are so many uncertainties. Communication with both the company and our caregiver have been key for a successful endeavor. We look forward to continuing our relationship with Home Instead."

Posted By Jeffrey L. on Jan 20 2021
"The staff you have in place is also helpful in making sure you have the rite caregivers for you and your family well done in fact when talking to them its like you have known them for a long time and that there part of your family .Thank you Jeff L."

Posted By Lindu P. on Dec 25 2020
"Excellent, excellent, excellent! Very happy with the professionalism and quality of the staff and all personnels."

Posted By John F. on Nov 26 2020
"Thank you for being so prompt and available and catering to our needs. That's pretty impressive. And your first on the list next time that we need to call and get a care giver. Thank you so much."

Posted By Trachel on Nov 25 2020
"The caregiver works the hours/days he says he will work and is always on time. If there are any areas of concern regarding our family member, the caregiver always contacts us. The agency was able to provide a caregiver very quickly when we needed one and the caregiver has worked out extremely well."

Posted By Sea S. on Nov 25 2020
"My mother’s private caregiver had a family emergency and had to leave town, My mother is on Hospice and cannot be left alone. From the beginning I knew I called the right place. I was able to have a consultation within hours of placing my call. Christina came out to my home and did a fantastic job explaining the agreement and went over any questions I had. We were able to get a caregiver out the same day. The scheduling team has really worked hard to make sure my mom gets what she needs. I've called many times to switch the time on my Mother's schedules due to my job and I am always met with a friendly upbeat representative. All their caregivers are vetted too! Palm Desert Home Instead is the only agency I would recommend to my family and friends."

Posted By Kathleen H. on Nov 22 2020
"Couldn't be more pleased. Dedicated, caring caregivers are helping my mother to recover from major surgery - eating right, exercising, doctor's appointments - all important things that I cannot do from 3,000 miles away. Thank you Home Instead Senior Care and your wonderful caregivers!"

Posted By Any D. on Jul 25 2020
"Palm Desert Home Instead senior care was one of three agencies we met with. After meeting with the consultant, we were confident that Home Instead was the choice for us. The caregiver they sent out was the perfect match for my grandmothers needs. I truly believe that with the help of Home Instead, my grandmother was able to make a full recovery. The reason we chose Home Instead was: the other agencies I met with required a set amount of hours minimum per week, this was not the case with Home Instead, we were able to add more when she needed it and reduce the hours when she was feeling better. My family will always choose Home Instead."

Posted By Debbie W. on Jul 10 2020
"Home Instead has literally been the biggest blessing! My sweet 88-yr Daddy has adv late-stage Alzheimer’s. He and my mom are on limited social security and with Covid, my 76-yr old mom and I have been providing 24/7 caregiving. From our first call, the staff has exceeded our expectations in their level of care and coordination with Hospice! From our initial call to Renee to our in-home sit down with Christina Carrillo to even the company President! We are forever and eternally grateful that they are helping us prepare for the inevitable. Alzheimer’s is a horrendously ugly and terrible long goodbye but we have had several miracles along the way and Home Instead is at the top of the list!!!"

Posted By Nancy E. on Jun 24 2020
"When my 93 year old Mom decided she needed some help in order to remain at home, I called Home Instead. I was worried that we wouldn't be able to find someone that would be a good match for her. We were very clear about the attributes that we were seeking in a care-giver. Home Instead got it completely right when they sent us Pat! She was just the person my Mom needed. We feel so fortunate to have had her during the Covid outbreak. She became not only a great caregiver, but a wonderful friend to my Mom"

Posted By Alyssa C. on Mar 23 2020
"Best in-home care agency in the Coachella Valley! I really appreciate the ease the put me to with how professional and informative they are."

Posted By Robert B. on Feb 20 2020
"Communicating with the office was easy and efficient. They listened well, so establishing the type of care I needed was great. I needed someone to transport me to and from a medical treatment, and briefly look after me after that treatment. The person who helped me was pleasant, efficient, patient, and prompt. He listened and understood what I needed. I could not imagine him doing a better job. I would strongly recommend Home Instead based on this experience. Even this statement does not fully express my satisfaction for the excellence of care that I received."

Posted By Berickson828 on Nov 26 2019
"We are so very grateful to the team for the care, compassion and grace you showed our family. From the start of the process we felt safe and comfortable. Our day caregiver Martha was so kind, wonderful and loving. Janet was absolutely perfect for the evening shift. She was spunky, sweet and very committed to care. Both felt like an extension of our family. Although Babs passed so quickly - it was a long fought battle. And we are grateful she is out of pain. Thank you for being there for us."

Posted By stampnsnip on Jul 1 2019
"Home Instead provided services for my father. The aides were helpful and attentive, always friendly. Very professional in their duties. Aides were on time and reliable. All interactions were professional. You need to be clear with the scheduler about duties you wish aides to do with patient. The agency was forthcoming with all requests."

Posted By Susan on Jun 5 2019
"My mother has a caretaker from Home Instead Senior Care. It's OK. There are things that we requested that are not being done, but the caregiver is very sweet and she tries. Meal prep sometimes isn't done, but she may be following orders from my mom. I need them to call me or my brother first if they feel that my mom isn't making the correct judgment, but it seems to be working out pretty well. The agency contacts us when they have a question."

Posted By bear208 on Jan 3 2017
"When I started with the Home Instead Senior Care from Palm Desert, CA I was slowly going down down hill, not being able to keep up with my basic needs due to health issues, but with their assistance we have made great progress towards maintaining a solid life now. Their assistance has been a God send.... "

Posted By Kathy531360 on Jul 15 2016
"Home Instead has been excellent. We have them watch over my mom, make meals, and give medication."