Care typically begins within 24 hours of your first call. We coordinate with hospital discharge planners, home health providers and families to ensure a Care Pro is in place when your loved one needs support — whether that is the same day a family reaches out or the morning someone returns home from the hospital.

Referral partners across the Racine and Walworth County area count on us specifically because of how fast we respond and how smoothly we coordinate the handoff between providers.

Our team brings together people from diverse professional backgrounds — gerontology, medication management, dementia care, orthopedics, physical therapy and home safety assessment. That range of experience prepares us for complex or specialized care needs that a less specialized office might struggle with.

Our general manager holds a master's degree in gerontology, is a certified dementia specialist and completed a StoryExperience fellowship. Our client care advisor is a CNA certified in medication management. Our business development advisor trained as an EMT and orthopedics recovery specialist. Across the support team, we carry over 100 years of combined healthcare experience into every care plan.

Many clients we serve in Walworth County need extended or 24-hour care and arrive with high-acuity needs — complex, involved daily support throughout the day and night. Transportation is also a frequent need, especially for medical appointments and errands.

Our office also receives a significant number of Managed Care Organization (MCO) referrals from the Racine area, and our team is experienced navigating those pathways to help families access and use the benefits available to them.

Dementia care is one of our most practiced areas. Every Care Pro supporting a client with Alzheimer's or dementia completes Home Instead's dementia-specific training covering communication, behavior changes, sundowning, wandering prevention and meaningful engagement activities — with ongoing education as needs evolve.

We work with the local Aging & Disability Resource Center (ADRC) and have collaborated on dementia care programming for the community. We have also hosted dementia cafés and ongoing caregiver support groups where families can connect, learn and ask questions.

One memory care client's story stands out: a husband was overwhelmed and ready to give up after his wife had been hospitalized repeatedly. The hospital social worker believed she would fail at home again. Our Care Pros began supporting her and worked with the family on new approaches to her care. He called us a week later in tears — he said we gave him his bride back.

We walk in the Walk to End Alzheimer's and the Scleroderma walk each year, and we are sponsoring Cycling Without Age, a program that takes older adults on guided outdoor rides.

The annual Be a Santa to a Senior program is a highlight for our team — we raise hundreds of gift donations in the Racine territory for isolated and in-need seniors in time for the Christmas holiday. We have also organized weekend dementia cafés and regular caregiver support groups for families navigating memory loss in the community.

Yes. The VA in Milwaukee refers veterans in our service area to our office, and our Care Pros are trained to deliver personal care and companionship with the respect that military service deserves.

We recently participated in a care conference with nine members of a VA care team. The lead of that team said the veteran was only able to remain at home because of our Care Pros and the quality of care they provided. We also help families understand and explore VA benefits that may be available to offset the cost of home care.