With 250 Care Pros serving Dane County, this is one of the largest home care teams in Wisconsin — delivering more than 30,000 hours of care each month across Madison's neighborhoods, from Maple Bluff and Shorewood Hills to surrounding communities. The office has been operating for more than 30 years and specializes in around-the-clock care, though it also serves clients who need only a few hours a week.

Training is a centerpiece of this office's quality approach: Care Pros prepare at a state-of-the-art simulation training center on-site, where they practice real care situations before they ever walk into a client's home. A registered nurse leads the quality team and oversees all Nurse Directed Services (NDS) plans.

Roberto Chavez was named Home Instead's Care Pro of the Year for 2026. He understands that caregiving is about far more than completing the tasks on a care plan — it is about developing the connection and trust necessary to help people keep doing the things that bring meaning and enjoyment to their lives.

Roberto brings his own personality to his work. His interests include flowers, gardening, fruits and vegetables, animals, nature, people and rock and roll. He believes in bringing joy into his clients' lives, even if that sometimes means subjecting them to what he freely admits is his 'horrible singing.' His philosophy: trust must be earned and meaningful progress sometimes happens through very small steps.

Yes — if needed. With 250 Care Pros and more than 30 years of operational experience, the Madison office is built to respond to urgent situations. Same-day starts are available for high-acuity needs, and the team can typically confirm care within 24 hours for most situations.

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The office coordinates with discharge teams at University of Wisconsin Hospital, Unity Point Hospital and St. Mary's Hospital, along with local rehabilitation facilities and Aging & Disability Resource Centers (ADRC). For end-of-life care, the team works with Agrace hospice. Veterans are supported through connections with William S. Middleton Memorial Veterans Hospital.

Home Instead Madison has established an annual scholarship and endowment with the Henry Predolin School of Nursing at Edgewood University, awarding scholarships each year to nursing students. The partnership was featured by the university: it reflects a long-term commitment to building the healthcare workforce in Madison — and to the belief that strong home care depends on strong nursing education throughout the community.

GM Chad Weis, who drives the partnership, was a finalist in In Business Magazine's Health Care Summit for the 'Health Care & Heroes Award for 2025' and was recognized by Home Instead, Inc./Honor as Key Player of the Year 2025 at the national convention.

The office participates annually in the Greater Bucky Open golf event, which supports the University of Wisconsin Children's Hospital. The team also participates in the annual Be a Santa to a Senior campaign, raising donations for shut-in and in-need seniors during the Christmas season.

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The team proudly serves the great communities of Dane County, with particular depth in the neighborhoods of Maple Bluff and Shorewood Hills. With 250 Care Pros and 30+ years serving Madison, the office can support clients across the county — in city neighborhoods and outlying communities alike.