Training & Engagement Coordinator Job Description

Home Instead^®
Training & Engagement Coordinator Job Description

Buckskin 903 Ventures, LLC, d.b.a. Home Instead

Company Background:

Home Instead® is the one of the largest in-home senior care providers in the world. Our founders, Paul and Lori Hogan, launched Home Instead in 1994 to provide care to Paul’s 90-year-old grandmother. By 2019, U.S. Home Instead franchises employed 80,000 Care Pros and delivered 80 million hours of services to 108,000 clients annually.

Objective:

The Training & Engagement Coordinator is responsible for overseeing functions of the HR department related to employee retention. This includes training activities like orientation and quarterly meetings; accountability activities like appraising and coaching employee performance; problem resolution and seeking positive outcomes.

Responsibilities:

• Reflects the core values of Buckskin 903 Ventures, LLC, d.b.a. Home Instead, an independently owned and operated franchise of Home Instead, Inc., an Honor Company.
• Provides leadership and management; focusing on operational efficiency, performance and engagement within human resources.
• Manages outcomes of HR department activities and direct changes that will drive achievement of operational goals.
• Focuses on Key Player engagement strategies to ensure their retention and satisfaction.
• Completes a regularly scheduled audit of HR processes to ensure compliance with all governing bodies; including Home Instead® Standards and any state specific requirements.
• Follows the Home Instead Standards; conducts reference checks, criminal background and motor vehicle check and drug screens on all Care Pros.
• Creates and maintains all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedules and conducts Care Pro orientation and all training including training required to meet Home Instead^® Standards, state licensing, and additional optional training.
• Develops engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Schedules and conducts Care Pro annual reviews and, as needed, CarePro coaching.
• As needed, evaluates and updates all orientation and training materials.
• Monitors compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Assists with Care Pro payroll and direct deposit accuracy
• Helps manage Home Instead benefits
• Maintains regular attendance at the office to execute job responsibilities
• Demonstrates open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Answers each employment inquiry in a friendly, professional and knowledgeable manner.
• Develops and implements new recruitment strategies online and within the community.
• Schedules and conducts applicant interviews in an efficient and professional manner.
• Serves in emergency on-call phone management rotation
• Maintains and improves knowledge appropriate for position, personal growth and for enhancement of client care and CarePro growth.
• Performs any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office

Critical Numbers:

• Maintain no more than 54% in CARE Pro turnover
• Maintain a minimum of 70% in CARE Pro utilization
• Maintain compliance with Buckskin 903 Ventures, LLC, Training Standards

Education/Experience Requirements:

• High school graduation or the equivalent required; Associates degree preferred
• One year of related business experience or an equivalent combination of education and additional work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the Care Pro staff

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Buckskin 903 Ventures, LLC, d.b.a. Home Instead, an independently owned and operated franchise of Home Instead, Inc., an Honor Company.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills