Careers
Service Coordinator
Tyler
Service and Scheduling Coordinator
Join Home Instead as a Scheduling and Service Coordinator
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
What We Offer
- Expected salary 40k-45k a year
- 10 paid holidays each year
- 12 days of PTO for first year increases with tenure
- A meaningful career in a vital industry
- Opportunity for growth within the company
- On-call responsibilities earn additional compensation
- 401k after one year
Key Responsibilities
- Answer calls professionally and knowledgeably
- Match clients and Caregivers based on needs, skills, and location
- Maintain schedules, fostering quality matches and strong relationships
- Monitor, mediate, and log activities in our software system
- Ensure accurate client and Caregiver records
- Address client and Caregiver concerns as needed
- Communicate openly with colleagues, Caregivers, clients, and family members
- Uphold company policies, procedures, and business ethics
- Perform caregiving in emergencies if on-call
Key Metrics for Success
- Maintains client schedules two weeks in advance for 95% of clients
- Maintains updated and accurate Care Pro availability and personnel information
- Utilizes 75% of Care Pro availability each week
- Uses no more than 3% of total hours per week as un-billable overtime
- Submits accurate client invoices and care logs within 14 days of completed billing cycle to LTC insurance companies.
Schedule: Monday through Friday 8am-5pm with rotating on call duties.
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
- College degree strongly preferred
- High integrity
- Excellent customer service skills and eagerness to learn
- Strong organizational and typing skills (60 WPM preferred)
- Ability to excel in a fast-paced, team-oriented environment
- Adaptable and able to act with urgency
- Enjoys a sense of humor
- Completes criminal background, MVR, drug screen, and reference checks
- Passion for working with the aging population
- Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite