Client Care Support Specialist

*Do you love helping others? Do you want to work with a team of caring professionals? Would you like the opportunity to make a difference in the lives of others?

Home Instead, a leading in-home care agency, is seeking a Client Care Support Specialist to help us drive the business by offering support to team members, establishing and maintaining client satisfaction, by building solid relationships with clients, caregivers, and the community. If you enjoy building relationships with others that improve their quality of life, we want to hear from you!

What You’ll Do:

• Build Strong Interpersonal Relationships: You will act as one of the first points of contact between the client and the company. You will develop solid relationships with clients client's families, and caregivers, to ensure that clients are receiving the highest quality of care.

• Training and Development: Develop and Maintain client care plans to best meet their needs. Provide guidance and instruction to caregivers to complete tasks for clients

• Drive Client Care Delivery: Create and execute strategies to enhance satisfaction among clients and referral sources by actively monitoring customer feedback and the quality of client care.

• Maintain a Professional and Respectful Work Environment: Assesses and acts to resolve client and caregiver concerns.
• May provide care for clients as needed if caregiver is not available.

What We’re Looking For:

• Effective Communication: You’ll need to be a confident communicator both in-person and online. Someone who possesses a broad vocabulary and can use a great choice of words to convey clear and concise messages to clients, caregivers, and team members..

• Client-Focused Attitude: Prioritize client satisfaction, willingness to go the extra mile to meet client needs, and addressing issues promptly with a certain level of empathy and professionalism

• Empathy: You can show genuine concern and understanding for various client situations

• Adaptability: You can easily adjust to changing client needs and requirements all while remaining flexible in various environments.

• Time Management: You will effectively prioritize tasks, consistently meet deadlines, and efficiently manage your workload.

• Problem-solving: You can use independent judgment to resolve client issues and anticipate clients needs.

• Experience: Background in healthcare, sales and/or customer service

• Tech-Savvy: Proficient with Google Suite and Microsoft OS.
• Past caregiving experience a plus.

Why Join Us?

• Be Part of Something Meaningful: Your work will directly contribute to the growth and well-being of your clients and the community.

• Professional Growth: Opportunities for personal and career development as we expand our community outreach.