Scheduling Coordinator

Home Instead is actively searching for a dynamic individual to fill our Staff Coordinator position. .The Staff Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Staff Coordinator is expected to be responsible for scheduling to provide the highest quality service to clients.

The ideal candidate will be able to adequately perform job responsibilities as listed but not limited to:

• Reflect the core values of (Home Instead Temple/Belton), (an independently owned and operated Home Instead franchise)
• Participate in overseeing scheduling for all clients
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Coordinate CAREGiver schedules on a daily basis
• Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
• Coordinate and maintain monthly client schedules
• Enter and maintain accurate client and CAREGiver records of both billing and payroll
• Process and mail initial service inquiry letter/brochure
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Must be available to take the on-call phone every other week including weekends

Secondary responsibilities include but are not limited to:

• Assist in maintaining a complete Client Service Schedule
• Participate in CAREGiver meetings
• Perform any and all other functions and responsibilities deemed necessary

Qualifications

• This position must have an understanding of and uphold the policies and procedures established by established by (Home Instead Temple) (an independently owned and operated Home Instead franchise)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with management, colleagues, clients and CAREGivers
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Ability to work evenings and weekends as required
• Ability to perform duties in a professional office setting
• Knowledge of the non-medical senior care industry

To be considered for this position please apply online. No calls to the office will be excepted in regards to this position.