Receptionist/Office Coordinator

Objective:

The Office Coordinator is expected to perform a variety of clerical and administrative duties to support the overall office operations and to assist other staff members in order to provide the highest quality service to clients.

Primary Responsibilities:

• Reflect the core values of J & K Inc., (d.b.a. an independently owned and operated Home Instead franchise)
• Ensure Home Instead standards are met and upheld
• Handle office responsibilities to allow a consistent full time networking effort, which is critical in building the business
• Greet and welcome each visitor in a friendly, warm, and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and help the caller with resolution or distribute incoming calls to the appropriate staff member when necessary
• Field new client inquiries over the phone in a knowledgeable manner and communicate to the client care team; assist with scheduling of care consultations when needed
• Assist recruitment efforts by fielding employment inquiries from prospective Care Pros and conducting reference checks
• Enter and maintain accurate Client and Care Pros records in the operating system
• Communicate Client and Care Pro concerns or issues with General Manager immediately
• Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
• Organize and distribute the daily mail according to prior instructions
• Be prompt for office opening and maintain regular attendance to execute job responsibilities
• Demonstrate open and effective communication with General Manager, clients, employees, and colleagues

Secondary Responsibilities:

• Assist with making reference calls on prospective Care Pros in a timely manner
• File documents in a timely manner
• Participate in weekly, monthly, and quarterly meetings
• Maintain the inventory for office supplies, notify General Manager when needed
• Perform any and all other functions as instructed

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by J & K Inc., (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, weekly, monthly, and yearly work
• Must be able to establish good working relationships with management, colleagues, clients, and Care Pros
• Must present a professional appearance and demeanor
• Must be able to operate office equipment
• Must be patient and congenial on the telephone
• Must have basic computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• Must be able to perform duties in a professional office setting