Client Care Coordinator

Client Care Coordinator

LV@HM, INC. d/b/a Home Instead

LV @ HM, INC. d/b/a Home Instead has been serving the local Chattanooga and surrounding areas for over 25 years. We are looking for a go-getter type of personality and someone who can adapt to changes quickly as this industry requires that. This is a full-time position (Monday-Friday 8:00AM-4:30PM), and you may be required to work some on call evenings and weekends if necessary.

About Home Instead

For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com.

Job Summary:

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Coordinator plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.

As the Client Care Coordinator, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead’s exceptional standard of care.

Key Responsibilities:

• Client Engagement & Relationship Building: Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
  • Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
  • Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
  • Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
• Care Coordination & Quality Assurance: Oversee client service plans, ensuring that care is adapted as needs evolve.
  • Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
  • Conduct regular quality assurance visits and update documentation accordingly.
  • Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
• Collaboration & Problem-Solving: Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
  • Address client concerns with empathy, professionalism, and proactive problem-solving.
  • Identify opportunities to enhance care services and advocate for additional support when needed.
• Compliance & Documentation: Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
  • Adhere to all company policies, procedures, and compliance requirements.

Qualifications & Experience:

• Experience:
  • Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred.
  • Experience working directly with older adults, families, and caregivers is a plus.
• Education:
  • Bachelor’s in Healthcare Administration, Social Work, Gerontology, Sales, or a related field preferred, but not required.
• Technical Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.
• Other Requirements:
  • Availability to work evenings or weekends as needed.
  • Valid driver’s license and reliable transportation.

Benefits:

• Voluntary Benefits
• Vacation and Sick Time
• Tuition Assistance for Employee and Family through Bellevue University
• Discounts on Auto/Home Insurance Policies through Liberty Mutual
• Access to Referral Bonus and other Rewards