Service Coordinator

We are seeking a highly motivated, positive, and experienced individual to become part of our team as a Service Coordinator. Come join our mission of enhancing the lives of aging adults throughout our community. The Service Coordinator is responsible for scheduling clients and Care Professionals in order to provide the highest quality service, with an emphasis on creating extraordinary relationships. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.

***Minimum 1 year scheduling / office experience is required to be considered for this position***

Objective:

• The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Scheduling Coordinator is responsible for scheduling clients and Care Professionals in order to provide the highest quality service, with an emphasis on creating extraordinary relationships.

• Reflect the values of CNG Holdings LLC; (d.b.a. an independently owned and operated Home Instead franchise).
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Follow up with all client and Care Pro issues to ensure their problems are resolved.
• Enter and maintain accurate client and Care Pro records in the software system.

• Assist with hiring process for new Care Pros, duties may include fielding employment inquiries from prospective Care Pros and moving applicants through the process.

• High School Graduation or the equivalent
• One year of scheduling experience is required, preferably in home care
• Must have computer skills and be proficient in Word and Excel
• Effective written and verbal communication
• Authorized to work in the United States
• Must possess a valid driver's license

Benefits of joining our Home Instead Team:

• Paid New Hire Training
• Up to $5,250 Tuition Assistance/Year at Bellevue University
• Competitive Pay Salary range $20. - $22 per hour based on previous experience
• Referral Bonus Cash
• Fun, Supportive and Family Oriented Work Environment with Awesome Coworkers!