Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of West Chester, OH.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
Monica Smith - General Manager
Monica comes to Home Instead with a wealth of knowledge and experience. She has over 25 years working with older adults and is a proven leader in the field of aging.
Monica holds a Master of Science in Health Promotion and Disease Prevention and is a Certified Dementia Practitioner. She began her career in cardiac rehab and later worked with over sixty faith communities as a liaison between the hospital system and parish nurses and health ministers. She has spent many years as an executive director in senior living communities, specifically memory care, winning awards for best practices.
Monica is very passionate about her work with older adults and is best known for her work in whole-person wellness. She has spoken both locally and nationally and participated in several articles on the topic. Creating a culture of whole-person wellness is a core value for Monica. Meeting people where they are in their journey, anticipating their needs, providing guidance and support, and having a positive approach is what Monica does best.
In her free time, Monica looks forward to hanging out with family and friends. She enjoys the simple things in life, especially laughing and having fun with her grandchildren.
Moon Patel - Operations Manager
Moon is a highly experienced recruiter with 6 years of expertise and an MBA, offering a unique blend of business insight and talent acquisition skills. Moon is adept at managing the entire recruitment lifecycle, from identifying talent needs to onboarding. Known for her ability to quickly source and attract top candidates, she brings a consultative approach to working with hiring managers, ensuring that each placement supports long-term business objectives. She leverages advanced HR technology to optimize the hiring process, all while maintaining a personalized touch that builds lasting relationships with clients and candidates.
Jessica Ball – Client Care Coordinator
Jessica joins the team as a Client Care Coordinator, bringing over 15 years of experience in nonprofit, ministry, and care settings. With a deep commitment to client advocacy and support, she excels in creating personalized care plans that empower individuals and families.
As a devoted mother of many, Jessica understands the importance of nurturing relationships and the unique challenges families face. She enjoys spending quality time with her children and loves outdoor activities, believing that nature fosters connection and healing.
Her combination of professional expertise and personal insight makes Jessica a compassionate advocate for her clients. She is excited to leverage her experience to make a positive impact in the lives of those she serves, ensuring they feel supported and valued.
Our Team
Your Home Instead team in West Chester, OH possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
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More Than a Business
