Staffing Coordinator

Staffing Coordinator/Scheduler
Akron & Medina, OH

Be the Heart Behind the Care.

At Home Instead, our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant, customer service, or call center background and is comfortable working with computers and talking on the phone. Our clients' needs are one big puzzle and our Care Professionals are the pieces that make the clients' lives whole. So, if you’re organized, empathetic, and thrive in a fast-paced environment where every day brings the opportunity to make a difference, we’d love to welcome you to our team.

Why You’ll Love Working Here:

• Health insurance, paid time off, and retirement plan
• A supportive, mission-driven team that values kindness and collaboration
• Opportunities to grow professionally while making a meaningful impact
• Paid training and ongoing development
• Employee discounts and assistance program
• Business casual work environment
• A workplace where laughter, compassion, and purpose are part of every day

What You’ll Do:

• Create thoughtful schedules that match clients with the right Care Professionals, fostering meaningful relationships.
• Answer calls with warmth, professionalism, and a genuine desire to help.
• Support our recruitment efforts by helping educate and coordinate Care Professionals.
• Monitor and respond to client and Care Professional needs with care and urgency.
• Maintain accurate records and ensure our ATS and scheduling softwares are up to date.
• Collaborate with your team to ensure seamless service delivery and client satisfaction.
• Participate in our on-call rotation (additional compensation provided).
• Share in the responsibility of maintaining 100% service coverage through contingency planning.

What You Bring:

• A heart for service and a commitment to excellence
• Positive collaborative approach to solving problems
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and stay organized
• Comfort with technology (Microsoft Word, Excel; scheduling software)
• High school diploma or equivalent (business experience preferred)
• Valid driver’s license and ability to meet Ohio background check requirements

Schedule & Location:

• Full-time | Monday–Friday, 8:30 AM – 4:30 PM
• Office-based role with occasional field work
• Local candidates only (Akron & Medina, OH)

Ready to Be the Heart of Our Team?

If you’re looking for a career where your work truly matters — where you can help families, support seniors, and build a stronger community — we’d love to hear from you.

Apply Now and Start Making a Difference Every Day!