Meet Our Team

Throughout her professional life, Margie Orth has been looking for ways to take care of people and pay her blessings forward. Joining the team at Home Instead in 2018 provided her with the opportunity to truly live her mission of service to others. Now, as President and Co-Owner, Margie leads by example as she nurtures Home Instead’s culture of gratitude among the staff and Caregivers. Before joining the team, she spent 30 years in the home safety industry, where she ran the day-to-day operations of a Cleveland-based security company. In her free time, Margie volunteered with various nonprofit organizations such as Cornerstone of Hope, which further encouraged and fueled her passion for helping others. She grew up in Brecksville-Broadview Heights and still calls the area home to this day. She attended the University of Toledo, and recently graduated from the Goldman Sachs 10K SMB program.

Nothing is more important to Margie than her family and serving the greater Cleveland community. She believes, quite simply, that there is no greater gift you can give or receive than to honor your calling.

Rachael started with Home Instead in 2013 and is the current Director of Operations and Human Resources.  Being with Home Instead for 10+ years in a variety of roles has allowed her to grow both professionally and personally. She has a degree in business management and most of her professional background is in office administration.  Rachael is proud to work for Home Instead because of the difference we make in the lives of the aging community and their families. 

In her free time she enjoys volunteering at her children’s school and being with family and friends.   

April has been in the senior healthcare field helping, counseling and educating caregivers and their loved ones for close to fifteen years and in the marketing and sales field since graduating from college.  As a Certified Dementia Practitioner, she utilized her education of dementia to also help professionals understand the disease through multiple educations. April is a volunteer speaker for the Alzheimer’s Association, a trained volunteer for the Lewy Body Association, the Association for Frontotemporal Degeneration and the Tourette’s Association.  She is a Certified Trainer of the Virtual Dementia Tour and currently serves on the board of the Westside Healthcare Organization. 

Her greatest joy comes from the family she built with her husband Richard of six children, two daughters-in-law, one son-in-law and three granddaughters who call her Kuku.  She is an artist, a flyer fisherwoman, a golfer and an avid reader. 

Ken brings a strong foundation in customer service, compliance, and compassionate leadership to his role as Inquiry Specialist. While new to the field of home care, Ken previously managed field operations for a fire and safety installation company, helping businesses stay compliant with critical safety standards. In that position, he was known for his ability to lead with care, solve problems with empathy, and create meaningful connections with clients and teams alike.

These skills make Ken a natural fit for supporting families at the very beginning of their home care journey. He believes that starting care should never feel overwhelming and he’s here to guide each family step by step with compassion and professionalism.

Caitlin graduated from Kent State University with a bachelor’s degree in Psychology. She has 15 years of experience working in Assisted Living with seniors. She is a Certified Dementia Practitioner and enjoys spending time and being an advocate for those navigating the disease process. She believes that the best care we can provide begins with finding dedicated, empathetic care pros, as they are the essential foundation of the services we provide. 

Caitlin and her boyfriend, Andy, have a spoiled fur-baby, Salsa. They enjoy hiking the Metroparks together and spending time outside in their garden. She enjoys cooking, crafting, and antiquing in her spare time.

Krissy brings over 17 years of experience in geriatric care to her role as Nurse Care Manager. She is passionate about enhancing the quality of life for seniors and is dedicated to ensuring each client receives compassionate, individualized care that supports their well-being and independence.

Outside of work, Krissy enjoys camping with friends and family and cherishes time spent in nature.

John has been working to enhance the lives of seniors in our community since graduating with a B.A. in Biology and a Master of Public Health degree from Bowling Green State University and University of Toledo College of Medicine respectively. John began his career assisting the aging population in the long-term care arena, serving in various capacities, ultimately finding his passion in memory care. John helped develop and managed an in-home, community-based memory care program, then expanded his role to memory care manager overseeing the operations of an assisted living memory care residence. In 2021 John returned to community-based care and oversaw the operations of meals-on-wheels, transportation and Lifeline emergency response for a local social service agency.

In his free time, John enjoys spending time with his extensive family, young son and wife. John’s hobbies include working on cars, watching sports, watersports in the summer and skiing in the winter.

Essance brings the heart of a teacher and the mindset of a coach to her role as Scheduler at Home Instead. With a background in early childhood education and athletic coaching, she’s spent years fostering growth, building trust, and creating structure—skills that translate naturally into coordinating care and supporting both clients and Care Pros.

A proud graduate of Shaker Heights High School, she attended Central State University and is continuing her education at Lakeland Community College, where she’ll also join the volleyball coaching staff for the 2025–2026 season.

She’s also an avid traveler and one of eleven siblings, always surrounded by family and adventure.

Marny has been our Director of Business Development since 2009. She is responsible for bringing the message and mission of Home Instead into the community, working with local facilities, organizations and professionals throughout Lorain County. Marny provides education about senior issues, and makes sure that local professionals are always aware of the full scope of care and services available. Marny holds a Bachelor of Arts Degree in English from Bowling Green State University, Bowling Green Ohio.

Marny is on the board of directors for North Ridgeville Community Care. She enjoys spending time with her significant other, Jeff and her college-age children, Julia and Gabriel.

Amanda brings a wealth of compassion, leadership, and experience to our Home Instead family. With a strong foundation in health and human sciences, Amanda studied Nursing at Ursuline College and earned her degree in Health Sciences and Psychology from Cleveland State University, with a special focus on Gerontological Studies.

Her career spans over 15 years in customer service and team management, along with a decade of hands-on experience in long-term care and home health. Amanda has also served as a Childcare Director and has a commitment to community involvement as a Girl Scout Troop Leader, Service Unit Coordinator, and an active volunteer with PTA and CO-OP leadership teams.

Outside of work, Amanda is a proud mom of three and enjoys hiking, camping, reading, gardening, and cooking, but COFFEE FIRST!

Our CAREGivers encourage, assist and stimulate our clients in a variety of daily activities that improve their quality of life and help them maintain their independence. They are the backbone of our company! Our staff is available 24/7 to support them. All of our CAREGivers share a common desire to make a difference in the life of a senior.