Careers
Service Coordinator
Lancaster
Join Home Instead as a Scheduling and Service Coordinator
Oak Stone, LLC dba Home Instead®
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
Key Responsibilities
- Answer calls professionally and knowledgeably
- Match clients and Caregivers based on needs, skills, and location
- Maintain schedules, fostering quality matches and strong relationships
- Monitor, mediate, and log activities in our software system
- Ensure accurate client and Caregiver records
- Address client and Caregiver concerns as needed
- Communicate openly with colleagues, Caregivers, clients, and family members
- Uphold company policies, procedures, and business ethics
- On-call rotation
- Perform caregiving in emergencies if on-call
- About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
- High integrity
- Excellent customer service skills and eagerness to learn
- Strong organizational and typing skills (60 WPM preferred)
- Ability to excel in a fast-paced, team-oriented environment
- Adaptable and able to act with urgency
- Enjoys a sense of humor
- Completes criminal background, MVR, drug screen, and reference checks
- Passion for working with the aging population is preferred
To Apply: Submit your resume and application.