Meet Our Team

Annette supports Home Instead franchises across Ohio and Kentucky, helping grow the business, uplift teams, and strengthen our reputation as a leader in senior care. Now in her 17th year with Home Instead, she still finds joy in the meaningful moments that come from making a difference. After 20 years in retail management, Annette was drawn to a career with purpose—and she found that here. She’s especially passionate about ensuring we’re not only known for exceptional care, but also as a place where Care Professionals feel valued. Annette lives in Hebron, Ohio, with her husband, Craig.

Deidra is a proud Ohio native with 19 years of experience in the customer service industry. Throughout her career, she has held leadership positions, where she’s successfully led teams to consistently exceed expectations and deliver exceptional results. She is deeply committed to fostering a positive and collaborative environment where both her team and clients thrive. In her personal life, Deidra has a passion for reading, cooking, and baking, often experimenting with new recipes and creative cooking projects. She enjoys crafting and making things with her hands, whether it's a delicious meal or a DIY project. Above all, she cherishes spending time with her friends and children, creating memories, and nurturing relationships.

Ann finds her role as an Administrative Assistant enjoyable because it brings new challenges every day. Her day-to-day tasks include invoicing, managing accounts receivables, writing welcome letters to new clients, and attending to calls from Care Professionals. This constant variation in work makes every day a new learning experience for her. Ann's background in accounting, marketing, and customer service, along with her passion for working with seniors and their families, has helped her excel in her current role. Ann is a single mother to a son who lives in Pottsville, PA and a proud owner of a spoiled cat who keeps her company in her home in Zanesville.

Becky is serving as both a caregiver and Assistant Client Care Coordinator. With a strong background in caregiving, she brings confidence and compassion to every client interaction. After spending time as a stay-at-home mom, she felt the pull to return to the field she loves, knowing that caregiving is her true calling. In her free time, she enjoys cooking, fishing, hiking, and collecting Hull dishes. Her commitment to supporting both clients and the care team makes her a valuable addition to Home Instead.

Jennifer is a Service Coordinator at Home Instead and has been a valued member of the team for over 13 years, serving both as a Care Professional and in her current office role. She skillfully manages client and Care Pro schedules, always with a focus on fostering strong, meaningful connections between them. Jennifer is passionate about ensuring each match leads to positive experiences for everyone involved. Outside the office, she enjoys spending time with her beloved fur baby, Remington, as well as hiking, camping, bicycling, and playing pickleball. A lifelong fan of Star Wars and Minions, Jennifer also has a love for travel and adventure—she’s explored both inside and outside the U.S., with Hawaii and Juneau, Alaska high on her list, and a dream of one day visiting Egypt.

Mindy is a Service Coordinator at Home Instead, where she has been managing Care Professional and client schedules since 2015. With a background in customer service and dispatching in Licking County, she brings strong organizational skills and a heart for helping others. Mindy enjoys working closely with seniors and Care Pros alike. Outside of work, she loves spending time with her grandchildren—three grandsons, five granddaughters, and one more on the way—as well as walking, shopping, mowing, and visiting Amish Country.

Elaine knows the Home Instead mission well, since she was a great Care Professional and on-call supervisor for almost five years prior to assuming her current position in 2009. If you call our office it will generally be Elaine's cheerful voice that will greet you, and her smiling face will meet you when you enter our office. We have been truly blessed for her to join our team. Elaine resides in Newark, Ohio. She has 4 grown children and 8 grandchildren.

Buffy first worked for Home Instead as a Care Professional in 2016 and was touched by how much being with her client was like being with her favorite person, her grandmother. Buffy’s background and desire to help others become successful translate well to the Home Instead clients and Care Professionals. When not working, Buffy enjoys spending time with her other favorite people – her grandchildren. She and her husband also enjoy being outside, gardening, and reading a good book at the beach.

Christie connects Home Instead to organizations throughout our community and raises awareness of Home Instead’s mission and broad range of senior services. She supports Client Care team's marketing and sales efforts. Christie recently retired from Denison University where she spent 35 years supporting and working with, students, parents of students, faculty, and staff. Christie and her husband, Jeff, live in Granville and feel very blessed to have their two adult children, their spouses, and three grandchildren also living in Licking County.

Jamie Smart is a dedicated Service Assistant who has been with Home Instead for 10 years. She supports all departments, always ready to assist wherever needed. Jamie enjoys working alongside people who share her compassion and commitment to making a positive difference in the lives of others. Outside the office, she enjoys reading, watching TV, spending time with friends and family, and traveling to cheer on her loved ones at bowling tournaments.

As a Recruiting and Onboarding Specialist, Melissa is passionate about creating meaningful connections between people and opportunities. She takes pride in guiding new hires through a smooth and welcoming transition. Outside of work, Melissa is a proud mother of four energetic boys and a dedicated volunteer soccer coach. Whether she’s on the field or in the office, she leads with enthusiasm, fosters teamwork, and is committed to helping others grow and succeed.

Dedra is the Retention and Engagement Supervisor at Home Instead and has been with the company since 2022. She supports the HR team and supervises Care Professionals, with a focus on recognition, retention, and open communication. Dedra is passionate about fostering a positive work environment where employees feel valued and heard. Outside of work, she enjoys serving her church in various roles—including as a keyboardist—and spending quality time with her family.

Deborah Archer is the Regional Director of Human Resources at Home Instead and has been with the company for 20 years. She oversees HR operations across the Midwest region, with a focus on leadership development and hiring team members who align with the company’s mission of compassionate care. Deborah is passionate about helping people grow in their roles and building strong, values-driven teams. Outside of work, she enjoys spending time outdoors, traveling, and making memories with her family.