Why choose us for home care in Cleveland?

Mike studied Business and Journalism at Cuyahoga Community College and is Basic Law-Enforcement certified. He brings a diverse professional background to his role in HR at Home Instead, having worn many hats throughout his career-including HR, customer service leadership and training, brewing, and serving as a Sheriff's Deputy. These experiences have shaped his strong work ethic, thoughtful perspective, and people-first approach, which guide how he supports our team each day.

Mike Orth brings a unique blend of professional experience and personal passion to his role as Inquiry Specialist at Home Instead. His background includes years in sales, technology, and project management-roles that sharpened his skills in problem-solving, building trust, and guiding people through important decisions. Those values now carry into his work with seniors and their families, where Mike is committed to listening, educating, and serving as a trusted advocate. He has also spent time supporting individuals in hospitals and helping families navigate complex care decisions, an experience that deepened his compassion and strengthened his belief in the importance of reliable, person-centered care. At Home Instead, Mike's goal is to make every conversation with families a little easier, offering guidance, reassurance, and practical solutions during what can often be a stressful time. Outside of work, he enjoys fishing, boating, and spending time on the water-pastimes that reflect his steady, grounded nature and love of the outdoors.

Maya joined Home Instead in 2022. After being in the Hospitality business for 16 years, she is embarking on a new journey! Maya is looking forward to opportunities where she can utilize her skills to contribute to Home Instead as an Inquiry Specialist. She is really enjoying this adventure in being part of the process in helping make senior living easier. In Maya's spare time, she enjoys partaking in various cuisine (including her favorite food, chocolate), traveling with her husband Donavon and teaching others about the Bible.

Paola worked the past 13 years in an assisted living community. She worked as a medical assistant in a pediatric practice for 25 years and returned as an adult learner to get her nursing license before changing to geriatrics. Paola is an avid quilter and enjoys spending time with her family and her sewing machine!

Henrietta has been in the healthcare field since 2010. With an STNA license, she has gained extensive experience across various roles, including nutrition, health aid, dispatch, and scheduling. Her diverse skill set and commitment to excellence make her an integral part of our team. Outside of work, Henrietta enjoys spending time with her sweet Yorkie, as well as indulging in shopping and traveling. Her enthusiasm and varied interests bring a vibrant energy to our workplace.

Tanisha Williams brings a wealth of expertise and compassion to her role as Community Engagement Coordinator at Home Instead. A graduate of the University of Akron with a degree in Child and Family Development, Tanisha has devoted 14 years to the childcare field, including six years as a director. During that time, she served as the first point of contact for families and children, ensuring that each received individualized care and support. At Home Instead, Tanisha focuses on building meaningful connections with the community, coordinating events, supporting inquiries, and enhancing engagement efforts to reflect the company's mission of compassionate care. In her free time, Tanisha enjoys hiking and exploring nature. At home, she unwinds with her beloved cat, Wednesday.

Caitlin has a Bachelor's degree in Exercise Science and an Associate's degree in Occupational Therapy Assistance bringing extensive experience to her role as Client Care Manager at Home Instead CLE. Originally from Erie, Pennsylvania, Caitlin has lived in Ohio for 12 years, focusing on home care for the past nine. Most recently, she served as Intake Specialist for JFSA, coordinating skilled and private duty referrals while continuing to provide occupational therapy services. Outside of work, Caitlin enjoys spending time with her husband, Rob, and their four dogs: Rowdie, Babs, Walter, and Gracie. She loves concerts, Cleveland sports, and relaxing in her backyard.

Cady has been dedicated to the healthcare field since 2013. She began her career in assisted living, supporting individuals living with Alzheimer's disease, and later expanded her experience in an inpatient trauma unit within a hospital setting. Her experience has given her a strong foundation in communication, compassion, and crisis-sensitive care. Her well-rounded background makes her a natural fit for Client Care at Home Instead, where she blends clinical awareness with heart, patience, and a true commitment to helping families feel supported every step of the way. Outside of work, Cady enjoys spending time with her husband, daughter, and their dog. She loves being crafty, going to concerts, and finding meaningful ways to help others.

Nicole graduated from Keiser University in 2019 with a bachelor's degree focusing on health care administration and psychology. She has 20 plus years of experience in health care, pharmacy, and caregiving. Nicole's passion has always been to help those in need and help to enrich their life. She is married and has four children. She loves spending time with family and helping those who are dealing with addiction and loss.

Devenda has been with Home Instead since 2014. With over 12 years of experience in customer service across various industries, Devenda's expertise has been invaluable to us. Over the years, she has held several roles within the company, including HR and admin, before transitioning to her current role as Support Coordinator. Her friendly and outgoing personality has made her a favorite among our clients and Care Pros. When Devenda is not hard at work, she enjoys spending quality time with her four beautiful children.

Jacqueline brings a wealth of experience in customer service and call center management, backed by her education in business administration. With a strong foundation in delivering exceptional service, she excels at ensuring customer satisfaction. Jacqueline also holds a realtor license, demonstrating her versatile skill set and dedication to professional growth. Outside of work, she enjoys binge watching old crime shows on TV and cherishing quality time with her daughter.

Chloe graduated from Kent State University with a Bachelor of Arts in Sociology and Psychology, and specializing in Social Inequality. With a passion for learning about social issues, pop culture, and even astrology, Chloe brings a unique perspective to HR. Her background in public engagement and customer interactions has shaped her ability to connect with people and support a thriving workplace culture. Outside of work, Chloe enjoys spending time with family and friends, exploring new museums and restaurants, and watching movies-all with her fur baby, Orion, a black cat who keeps life extra magical!

Mike studied Psychology and Human Services at Tiffin University and holds an Associate of Arts degree from Cuyahoga Community College. A proud graduate of Cleveland City Schools, he brings over a decade of experience as a Lead Dispatcher, where he also served as a Certified Training Officer and Terminal Agency Coordinator. His passion for helping others continues to drive his work, giving him a strong sense of purpose and fulfillment. Outside of work, Mike enjoys staying active by going to the gym and taking brisk walks. He also loves to unwind with a good karaoke session, where his love of music shines through.

Michael graduated with a double major in History and Business Administration through Liberty online courses. He got into Caregiving after taking care of his grandmother who battled cancer. He currently works full time as a Care Professional with Home Instead clients while also working with the Learning and Development team helping to train new Care Pros and make educational videos. Outside of work, Michael's hobbies include reading, videography, and enjoying the outdoors.

Sharon brings over 20 years of experience in the health insurance industry, where she held key roles from Payroll and Staff Accountant to Director of Accounting. She also spent four years in the aerospace industry as an Accounting Manager and Controller, offering a broad perspective and strong leadership in finance operations. She holds a BBA in Accounting from Cleveland State University and is a licensed CPA. Outside the office, Sharon enjoys classic muscle cars, stargazing, and life's greatest adventure raising triplet daughters!

Brendan brings a strong background in audit and a passion for supporting meaningful work in senior care. He earned both his undergraduate and master's degrees in Accounting from Penn State University, completing his master's in August 2022. Before joining Home Instead, Brendan spent the first three years of his career with a large public accounting firm, where he gained valuable experience in audit across a range of industries. Outside of work, he enjoys spending time outdoors-hiking and golfing in the summer, skiing in the winter, and making the most of time with his family.

Lina is the Operations and Communication Manager at Home Instead, bringing a wealth of experience from her diverse professional background. She holds a BA in Child and Family Development with a minor in Art from the University of Akron. Lina spent the first decade of her career as a preschool teacher. She later expanded her impact by working for a non-profit, where they introduced children to creative outlets she became an expert in brand awareness, securing sponsorships, and organizing major events, like banquets, which has made her a valuable asset. At Home Instead, Lina combines her creative skills with her passion for building relationships to elevate the company's digital presence. Outside of work, Lina and her husband enjoy traveling with their three daughters and their puppy, often taking family trips on their bus. In her free time, Lina loves to paint, bake, and relax with a good scary movie.

Morgan is a dedicated Care Coordinator at Home Instead, bringing hands-on experience from her time working in a caregiving facility. A graduate of Valley Forge High School, she wanted to bring her talents in-house to continue growing her skills while learning new ones. Passionate about providing quality care, Morgan is committed to making a meaningful impact on both clients and caregivers. Outside of work, she enjoys watching movies, spending time with friends and family, and baking delicious treats. Her warm and approachable personality makes her a great addition to the Home Instead team!

With over 20 years of experience in the service industry, Lisa is excited to bring her passion for helping people and building relationships to Home Instead's, Admin team. Her skills and expertise will be invaluable in building strong connections with our Care Pros and Clients. Lisa's positive attitude and dedication to her work make her a perfect fit for our team, and we are excited to see the contributions she will make to our organization. When she's not working, Lisa enjoys pursuing her passion in hairdressing and spending quality time with her family.

Gina brings over 25 years of experience in the security industry and a lifelong passion for helping others. Inspired by her mother, a dedicated STNA, and parents who always supported those in need, Gina sought a career where she could make a meaningful impact. She found that purpose at Home Instead, where she's proud to help provide the kind of care she wishes her own mother had access to. Outside of work, Gina enjoys art, crafting, reading, music, and relaxing with her three cats. A lover of nature and rainy days, she finds joy in life's quiet moments.

Capriss, Cleveland born and raised, she graduated from Health Careers and has over 17 years of experience in Home Health Care. She has a true passion for working with seniors, building relationships, and providing meaningful care. She's also supported clients as a personal assistant and house manager. While she loved being hands-on, she's excited to now contribute from an administrative role with the Home Instead team. Outside of work, she enjoys spending time with family and friends, vacationing, reading, visiting museums, volunteering, and helping others learn about the Bible.

Jason brings over 20 years of experience as a public servant, along with a strong background in sales and customer service. He is passionate about his role as a Community Liaison, where he focuses on building meaningful relationships and connecting people with the care and resources they need. Outside of work, Jason enjoys spending time with his family and making the most of the summer weather-whether that's riding his motorcycle or cruising with the top down.