Meet Our Team

Throughout her professional life, Margie Orth has been looking for ways to take care of people and pay her blessings forward. Joining the team at Home Instead in 2018 provided her with the opportunity to truly live her mission of service to others. Now, as President and Co-Owner, Margie leads by example as she nurtures Home Instead’s culture of gratitude among the staff and Caregivers. Before joining the team, she spent 30 years in the home safety industry, where she ran the day-to-day operations of a Cleveland-based security company. In her free time, Margie volunteered with various nonprofit organizations such as Cornerstone of Hope, which further encouraged and fueled her passion for helping others. She grew up in Brecksville-Broadview Heights and still calls the area home to this day. She attended the University of Toledo, and recently graduated from the Goldman Sachs 10K SMB program.

Nothing is more important to Margie than her family and serving the greater Cleveland community and the Mahoning Valley. She believes, quite simply, that there is no greater gift you can give or receive than to honor your calling.

Michelle joined Home Instead in 2019, bringing with her over two decades of invaluable experience as an Occupational Therapy Assistant. Throughout her career, she developed a strong background in hospital pediatrics, with a primary focus on geriatrics within skilled care and long-term care facilities.

Passionate about helping individuals maintain their independence and quality of life at home, Michelle found a perfect fit with Home Instead. Her deep commitment to empathy, respect, and service aligns seamlessly with our mission to provide exceptional care.

As Client Care Director, Michelle’s favorite part of her role is building strong, trusting relationships with clients and their families. She is dedicated to supporting and promoting an optimal level of care for every client, ensuring they feel safe, valued, and empowered every step of the way.

With her compassionate approach and extensive knowledge, Michelle plays a vital role in leading our team and enhancing the lives of those we serve.

Kristin joined Home Instead in 2025, bringing with her over three decades of experience working with seniors across various care settings, including retirement communities, physician offices, and long-term care facilities. Her deep understanding of the unique needs of older adults and her compassionate approach make her a valued member of our team.

Kristin is passionate about the meaningful impact that Home Instead’s services have on families and the community. As Client Care Coordinator, she takes pride in building strong relationships and ensuring clients receive the highest level of care. Her favorite part of the job is the opportunity to connect with both clients and colleagues, forming lasting bonds and making a difference every day.

Viki Stoops brings over 28 years of experience in the home care industry, backed by a strong educational foundation and a deep passion for supporting older adults. She holds a Bachelor’s Degree in Education with a focus in Gerontology, and her career in caregiving began while she was still in college, working hands-on as a home health aide.

Since joining Home Instead in 2014, Viki has served in several key roles, including Client Care Coordinator, Community Liaison, and Education & Retention Specialist. Her extensive background and specialized certifications in home care and dementia training make her a valuable leader and advocate for both clients and caregivers.

Viki is known for her compassionate approach and dedication to improving the lives of seniors and their families.

Fun fact: Viki has a personal connection to history—Abraham Lincoln is in her family tree!

Shannon has been with Home Instead since 2013, bringing over four decades of office experience to her role as Billing and Payroll Coordinator. Her journey with the company began in an after-hours on-call position, where she quickly recognized the meaningful impact Home Instead has on the lives of clients and their families. Inspired by that experience, Shannon transitioned to a full-time role, eager to contribute even more to the mission of compassionate, quality care.

With a strong background in administrative work and a deep appreciation for accuracy and efficiency, Shannon plays a vital part in ensuring that both caregivers and operations are well-supported behind the scenes. She genuinely enjoys coming to work each day and considers her colleagues part of her extended family. What motivates her most is the shared purpose across the team and the difference they make in the lives of those they serve.

Caitlin joined Home Instead in 2019, bringing with her a background in communication and a deep appreciation for purposeful, people-centered work. She holds a bachelor’s degree in Journalism with a minor in Communications, and she uses that foundation every day to support the team and help tell the story of Home Instead.

Her decision to join the company was inspired by her own experience with aging grandparents and the growing awareness of the support and care needed in their daily lives. Seeing the impact that compassionate care can have on a family deepened her appreciation for Home Instead’s mission.

As Executive Assistant, Caitlin supports the office in a variety of ways, always ready to step in where needed. One of her favorite aspects of the job is managing social media, where she helps showcase the heart of Home Instead and the difference the team makes in the lives of seniors and their families.

Helen joined Home Instead in 2025, bringing with her a wealth of experience and a heart for service. She is a proud graduate of Youngstown State University, where she earned an Associate of Applied Science in Dental Hygiene, and later continued her education at Southern New Hampshire University, earning a Bachelor of Science in Health Science. For over 30 years, Helen practiced dental hygiene in a private general practice, building strong, lasting relationships with her patients and community.

Currently, Helen also serves as the Community Outreach Director at St. James Episcopal Church, further reflecting her passion for connection and service. She was inspired to join Home Instead as part of a new chapter in her life—one where she could blend her love for caregiving and outreach to make a meaningful impact.

As the Recruiting and Marketing Coordinator, Helen thrives on connecting people to the resources they need and helping build a compassionate team of care professionals who make a difference every day. Her work is driven by a deep commitment to serving the community with warmth, respect, and dedication.

Audra has been part of the Home Instead team since 2018, bringing dedication and care to her role as staff coordinator. She coordinates schedules for both clients and care professionals, ensuring reliable, thoughtful support every day. Her background includes working with special needs children, managing medical office scheduling, and handling after-hours on-call responsibilities—all of which contribute to her strong organizational and communication skills.

Audra joined Home Instead with a desire to make a meaningful impact in people’s lives, and her role allows her to do just that. She takes pride in creating strong matches between clients and caregivers and values the compassion and teamwork that define the Home Instead culture.

Jodi brings a wealth of professional and personal experience to her role with Home Instead. With a strong business background and more than 25 years of leadership in the food service industry, Jodi has developed a deep understanding of operations, customer service, and relationship building. Her career has been defined by her ability to connect with people, support teams, and deliver high-quality service—skills that translate seamlessly into her work in senior care.

Jodi’s path to Home Instead is also deeply personal. After caring for her husband through his journey with dementia, she developed firsthand insight into the challenges families face when navigating care needs. That experience gave her a profound appreciation for the importance of compassionate, reliable support and inspired her to dedicate her next chapter to helping others.

At Home Instead, Jodi is most looking forward to guiding individuals and families toward the resources they need to feel supported and empowered. She is passionate about making sure clients and their loved ones know they are not alone and that they have access to the right care at the right time. Through her work, she hopes to combine her professional expertise with her personal journey to make a meaningful impact in the lives of others.

Lauren brings a strong background in operations, leadership, and human resources to her role with Home Instead. With experience across business management, fiscal operations, and team development, she has built a reputation for her organization, communication, and ability to foster collaboration across departments. Her work has spanned key areas such as recruitment, onboarding, payroll, accounts management, and employee engagement—skills that reflect her dedication to building efficient, people-centered workplaces.

Before joining Home Instead, Lauren served as Business Operations Manager at Buckeye Hospice and Palliative Care, where she led HR initiatives, strengthened company culture, and supported volunteer and community outreach programs. Most recently, she contributed to fiscal and HR operations at Flying High Inc., continuing to grow her expertise in organizational leadership and workforce development.

Lauren’s commitment to helping others has been a guiding force throughout her career. With a Bachelor’s degree in Social Work from Youngstown State University, she combines a professional foundation in human services with a deep understanding of empathy, communication, and care.

At Home Instead, Lauren is passionate about using her skills to create meaningful connections, support her team, and ensure clients and families receive compassionate, reliable care. She looks forward to continuing her journey of growth and service while making a positive impact in the lives of others every day.

Amber joined Home Instead in 2025, bringing with her a diverse background in business, healthcare, and human resources. She is a graduate of ETI Technical College, where she earned an Associate Degree in Business with an elective in Human Resources. Amber also holds certifications as a State Tested Nursing Assistant (STNA) and in CPR, reflecting her long-standing dedication to helping others.

Before joining Home Instead, Amber gained valuable experience across multiple fields—including patient care, office administration, and manufacturing. Her healthcare journey included roles in hospice and rehabilitation settings, where she provided compassionate care to older adults and supported their daily needs with respect and empathy.

As Care Support, Amber combines her strong organizational skills, people-centered approach, and passion for caregiving to ensure our Care Pros have the tools, training, and support they need to succeed. She thrives on building relationships, supporting her team, and making a positive difference in the lives of seniors and their families.