Meet Our Team

Throughout her professional life, Margie Orth has been looking for ways to take care of people and pay her blessings forward. Joining the team at Home Instead in 2018 provided her with the opportunity to truly live her mission of service to others. Now, as President and Co-Owner, Margie leads by example as she nurtures Home Instead’s culture of gratitude among the staff and Caregivers. Before joining the team, she spent 30 years in the home safety industry, where she ran the day-to-day operations of a Cleveland-based security company. In her free time, Margie volunteered with various nonprofit organizations such as Cornerstone of Hope, which further encouraged and fueled her passion for helping others. She grew up in Brecksville-Broadview Heights and still calls the area home to this day. She attended the University of Toledo, and recently graduated from the Goldman Sachs 10K SMB program.

Nothing is more important to Margie than her family and serving the greater Cleveland community and the Mahoning Valley. She believes, quite simply, that there is no greater gift you can give or receive than to honor your calling.

Becky has been with our Home Instead family since early 2019. She has been in direct patient care for 15 years which brings great insight into how our company can grow. She knew from a young age that the medical industry was the right fit. As her career grew she knew that top-quality care was vital to the health and safety of patients. As a Client Care Manager, she is a key part of ensuring we provide the best care for our clients.

In her spare time, Becky enjoys photography, making people laugh, and being with her family and friends.

Viki Stoops brings over 28 years of experience in the home care industry, backed by a strong educational foundation and a deep passion for supporting older adults. She holds a Bachelor’s Degree in Education with a focus in Gerontology, and her career in caregiving began while she was still in college, working hands-on as a home health aide.

Since joining Home Instead in 2014, Viki has served in several key roles, including Client Care Coordinator, Community Liaison, and Education & Retention Specialist. Her extensive background and specialized certifications in home care and dementia training make her a valuable leader and advocate for both clients and caregivers.

Viki is known for her compassionate approach and dedication to improving the lives of seniors and their families.

Fun fact: Viki has a personal connection to history—Abraham Lincoln is in her family tree!

Justin joined Home Instead in 2025, bringing with him a strong work ethic and a passion for people-centered work. He is a graduate of South Range High School and earned his Associate Degree in Business and Human Resources from ETI Technical College in 2024, graduating with honors.

Justin brings a diverse background that includes manufacturing, customer service, and supervisory experience, along with time as an owner/operator in landscaping. With a people-focused mindset and a growing foundation in business and human resources, he enjoys building connections, supporting teams, and contributing to positive outcomes for clients, families, and caregivers.

Lauren brings a strong background in operations, leadership, and human resources to her role with Home Instead. With experience across business management, fiscal operations, and team development, she has built a reputation for her organization, communication, and ability to foster collaboration across departments. Her work has spanned key areas such as recruitment, onboarding, payroll, accounts management, and employee engagement—skills that reflect her dedication to building efficient, people-centered workplaces.

Before joining Home Instead, Lauren served as Business Operations Manager at Buckeye Hospice and Palliative Care, where she led HR initiatives, strengthened company culture, and supported volunteer and community outreach programs. Most recently, she contributed to fiscal and HR operations at Flying High Inc., continuing to grow her expertise in organizational leadership and workforce development.

Lauren’s commitment to helping others has been a guiding force throughout her career. With a Bachelor’s degree in Social Work from Youngstown State University, she combines a professional foundation in human services with a deep understanding of empathy, communication, and care.

At Home Instead, Lauren is passionate about using her skills to create meaningful connections, support her team, and ensure clients and families receive compassionate, reliable care. She looks forward to continuing her journey of growth and service while making a positive impact in the lives of others every day.

Caitlin joined Home Instead in 2019, bringing with her a background in communication and a deep appreciation for purposeful, people-centered work. She holds a bachelor’s degree in Journalism with a minor in Communications, and she uses that foundation every day to support the team and help tell the story of Home Instead.

Her decision to join the company was inspired by her own experience with aging grandparents and the growing awareness of the support and care needed in their daily lives. Seeing the impact that compassionate care can have on a family deepened her appreciation for Home Instead’s mission.

Caitlin supports the office in a variety of ways, always ready to step in where needed. One of her favorite aspects of the job is managing social media, where she helps showcase the heart of Home Instead and the difference the team makes in the lives of seniors and their families.

Jennifer brings a strong background in administrative operations, recruitment, and human resources support, with experience across healthcare and customer-focused environments. Known for her organization, attention to detail, and people-centered approach, she has built a reputation for supporting efficient office operations while fostering clear communication and teamwork.

Before joining Home Instead in 2026, Jennifer served as an Administrative Assistant and Recruitment Specialist at Buckeye Hospice and Palliative Care, where she supported recruitment, onboarding, payroll assistance, accounts payable, and daily administrative functions. She also gained valuable experience in medical office operations and billing at Preferred Care Counseling, strengthening her skills in scheduling, insurance verification, EMR systems, and HIPAA compliance.

At Home Instead, Jennifer is passionate about using her administrative and recruitment expertise to support her team and help create a positive, well-organized workplace. She is dedicated to building strong connections, supporting caregivers, and ensuring clients and families receive dependable, compassionate care every day.

Michelle joined Home Instead in 2019, bringing with her over two decades of invaluable experience as an Occupational Therapy Assistant. Throughout her career, she developed a strong background in hospital pediatrics, with a primary focus on geriatrics within skilled care and long-term care facilities.

Passionate about helping individuals maintain their independence and quality of life at home, Michelle found a perfect fit with Home Instead. Her deep commitment to empathy, respect, and service aligns seamlessly with our mission to provide exceptional care.

As Client Care Manager, Michelle’s favorite part of her role is building strong, trusting relationships with clients and their families. She is dedicated to supporting and promoting an optimal level of care for every client, ensuring they feel safe, valued, and empowered every step of the way.

With her compassionate approach and extensive knowledge, Michelle plays a vital role in leading our team and enhancing the lives of those we serve.

Kristin joined Home Instead in 2025, bringing with her over three decades of experience working with seniors across various care settings, including retirement communities, physician offices, and long-term care facilities. Her deep understanding of the unique needs of older adults and her compassionate approach make her a valued member of our team.

Kristin is passionate about the meaningful impact that Home Instead’s services have on families and the community. As Client Care Coordinator, she takes pride in building strong relationships and ensuring clients receive the highest level of care. Her favorite part of the job is the opportunity to connect with both clients and colleagues, forming lasting bonds and making a difference every day.

Jennifer joined Home Instead with a strong foundation in senior services and a deep passion for supporting older adults. She holds a Bachelor of Science in Applied Science from Youngstown State University and a Master of Health Administration with a concentration in Gerontology from the University of Phoenix, reflecting her long-standing dedication to the field of aging.

For over 15 years, Jennifer has served in roles focused on senior wellness, social services, and community engagement. Her extensive experience includes her leadership at the Girard Multi-Generational Center and her work as both Resident Service Coordinator and Property Manager at Riverview Manor Apartments, where she oversaw tenant needs, developed programs, and built strong relationships with residents. She has also completed specialized trainings in chronic disease self-management, wellness programming, and Medicare support.

At Home Instead, Jennifer brings her compassionate approach, administrative expertise, and commitment to serving families with dignity and care. She is driven by a genuine desire to help older adults maintain independence and quality of life, and she takes pride in supporting a team dedicated to making a meaningful impact every day.

Shannon has been with Home Instead since 2013, bringing over four decades of office experience to her role as Billing and Payroll Coordinator. Her journey with the company began in an after-hours on-call position, where she quickly recognized the meaningful impact Home Instead has on the lives of clients and their families. Inspired by that experience, Shannon transitioned to a full-time role, eager to contribute even more to the mission of compassionate, quality care.

With a strong background in administrative work and a deep appreciation for accuracy and efficiency, Shannon plays a vital part in ensuring that both caregivers and operations are well-supported behind the scenes. She genuinely enjoys coming to work each day and considers her colleagues part of her extended family. What motivates her most is the shared purpose across the team and the difference they make in the lives of those they serve.

Audra has been part of the Home Instead team since 2018, bringing dedication and care to her role as staff coordinator. She coordinates schedules for both clients and care professionals, ensuring reliable, thoughtful support every day. Her background includes working with special needs children, managing medical office scheduling, and handling after-hours on-call responsibilities—all of which contribute to her strong organizational and communication skills.

Audra joined Home Instead with a desire to make a meaningful impact in people’s lives, and her role allows her to do just that. She takes pride in creating strong matches between clients and caregivers and values the compassion and teamwork that define the Home Instead culture.

Amber joined Home Instead in 2025, bringing with her a diverse background in business, healthcare, and human resources. She is a graduate of ETI Technical College, where she earned an Associate Degree in Business with an elective in Human Resources. Amber also holds certifications as a State Tested Nursing Assistant (STNA) and in CPR, reflecting her long-standing dedication to helping others.

Before joining Home Instead, Amber gained valuable experience across multiple fields—including patient care, office administration, and manufacturing. Her healthcare journey included roles in hospice and rehabilitation settings, where she provided compassionate care to older adults and supported their daily needs with respect and empathy.

As Care Support, Amber combines her strong organizational skills, people-centered approach, and passion for caregiving to ensure our Care Pros have the tools, training, and support they need to succeed. She thrives on building relationships, supporting her team, and making a positive difference in the lives of seniors and their families.