Meet Our Team

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Ben is the proud owner of the Central New Hampshire office which has been serving seniors since 2005. The Home Instead mission is personal to Ben because he saw how important it was to his grandmother to be able to live in her own home until she was 100 years old. Ben enjoys providing top quality home care to aging adults so they can stay in their homes just like his grandmother. Prior to owning this Home Instead franchise Ben served seven years on active duty as a U.S. Navy officer. Ben graduated with an MBA and in his free time enjoys rooting for New England sports teams, reading, and traveling.

Andrea oversees the successful operation of the day to day business. She focuses on a smooth delivery of services and employment experiences through close supervision of those key aspects of the business while driving overall efficiency and managing change. She leads a team of caring individuals who help families navigate the many issues that involve caring for your loved ones. She is dedicated to the guidance and development of her team and acts as a driving force for our mission and vision. Andrea also oversees our digital marketing. She holds a Master's in Business Administration with a concentration in Marketing.

Caitlin is our Director of Community Engagement and has been with Home Instead since 2015. In her role, Caitlin works with healthcare providers as well as the Central NH community to provide education and resources to help older adults and their families through the aging process; she regularly offers trainings and presentations on healthy aging issues. In addition, Caitlin works closely with our Case Managers to coordinate quality care and prevent hospitalizations and readmissions.  In her free time, Caitlin enjoys being outside with her family and reading.  

Nicole is responsible for the retention of our Care Professionals. As the Director of Care Professionals, she oversees the communication and engagement of Care Professionals through effective development, goal setting, surveying and problem resolution techniques. She coordinates with the scheduling department to ensure proper staffing for client's needs and maintains relationship touch points with each Care Professional throughout their employment, providing guidance and support along the way.

Annelise is our Scheduling Coordinator overseeing all of our client schedules as she pairs just the right fit CAREGivers to our Clients! She enthusiastically helps our clients and our CAREGivers with their scheduling needs! While talking with CAREGivers throughout her day, Annelise provides support and direction to them while collaborating with each client team to ensure that communication flows smoothly to all involved. Annelise enjoys spending time with her family and teaching equestrian.

Micaela is our Client Care Coordinator overseeing all of our client schedules as she pairs just the right fit CAREGivers to our Clients! She enthusiastically helps our clients and our CAREGivers with their scheduling needs! Micaela works collaboratively with our Case Managers and Home Care Consultant to ensure proper CAREGiver match and strategizes each new client schedule.  

Aileen is our Administrative Assistant, or as we like to say, our Director of First Impressions. She began her career as a Home Instead caregiver in 2019 and transitioned into her current role in 2023. She is the first person you see when you enter our office or call in on the phone. She offers support to our clients and caregivers in addition to her clerical duties within the office. Aileen has been a great resource to have on our team and she is our Jill of All Trades. She is an integral role in the daily operations of our office so make sure to say hi when you call in!

As Office Coordinator, Ashley plays a key support role across multiple departments, ensuring smooth communication and operations throughout the organization. She assists with Case Management calls, helps onboard and support new clients and Care Professionals, and keeps scheduling updates on track to make sure everyone is informed and aligned. Ashley's willingness to jump in wherever needed, provides an extra helping hand to both staff and clients. 

Outside of work, Ashley enjoys reading and spending quality time with her two dogs and two cats.

Lucy has been with Home Instead since February 2020.  She handles our accounting functions including client and VA billing.  Lucy came to us with many years of bookkeeping and accounting experience within small manufacturing and service-related companies.  She holds a Certificate in Accounting.

Home Instead Care Professionals are the foundation of our company. They are the first line of service which is why we pride ourselves on only hiring the most experienced and qualified Care Pros in the industry. We go above and beyond the hiring requirements mandated by the state when screening our Care Pros. They thoroughly screened before hiring through a state wide criminal background check, a national criminal background check, Bureau of Elderly & Adult Services Abuse check, DMV checks, previous employment and reference verification, and drug tests.

We employ a wide range of Care Pros to fit our clients individual needs. These Care Pros provide caring companionship and quality personal care while encouraging independence. We have Care Pros who are experienced in handling advanced chronic diseases such as Alzheimer & dementia, Parkinson's, Diabetes and COPD. They are experienced in assisting with colostomy, urostomy, and oxygen. They receive support from our office team 24/7.

We provide initial training that offers over 50 hours of unparalleled education as well as monthly continuing education training. Our goal is to keep them informed with the latest care advances. Our Life Journal is the centerpiece of our training program in an effort to keep our clients independent in their homes for as long as possible.

All of our Care Pros share a common desire to make a difference in the life of older adults

As we answer the telephone 24 hours a day to ensure that all Client and CAREGiver needs are met in a timely fashion, our On Call Supervisor may be one of the friendly voices that you hear after regular business hours, on the weekends or during holiday hours when the office is otherwise closed. We're happy to assist any and all Client & CAREGiver needs while on-call.