On Call Coordinator

Taking care of others is one of the most meaningful things we can do. At Home Instead, we’re seeking a compassionate and reliable On-Call Coordinator/Caregiver who can also assist in the office 3–5 mornings per week (half-days). This flexible, hybrid role is perfect for someone who enjoys variety, thrives in a support role, and wants to make a real difference in seniors’ lives.

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Key Responsibilities:

As On-Call Coordinator (Every Other Week – Evenings & Weekends):

• Respond to client and Care Professional needs after hours (M–F after 4:30 PM and all day Saturday/Sunday).
• Coordinate schedule changes and ensure shift coverage in a timely, efficient, and compassionate manner.
• Take incoming calls with professionalism and urgency.
• Personally fill in for open caregiver shifts if no coverage is available.
• Document all activities and shift details in our system and share with the team post-shift.
• Schedule care consultations when necessary and assist with new client inquiries.

As Office Assistant (3–5 Half-Days Per Week, Mornings):

• Support the office with light administrative duties such as data entry, organizing documentation, making phone calls, and assisting with caregiver paperwork.
• Provide general office support to help ensure smooth day-to-day operations.
• Morning schedule is preferred but can be flexible based on your availability.

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Requirements:

• Must live within our Home Instead territory (Central Nebraska).
• Must be available for on-call shifts every other week (M–F 4:30 PM–8 AM and 24/7 on weekends).
• Valid driver’s license, reliable vehicle, and auto insurance.
• Must be willing and able to work occasional caregiver shifts if needed.
• At least 1 year of caregiving experience is preferred.
• Comfortable working with a variety of clients (male/female, smokers, pets, hospice care, etc.).
• Strong communication and customer service skills.
• Must be dependable, detail-oriented, and calm under pressure.

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Ideal Candidate:

• You're a problem-solver who thrives on helping people and finding solutions.
• You're tech-savvy and can quickly learn scheduling systems and mobile communication tools.
• You're a team player who values compassion, integrity, and professionalism.