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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Norfolk, NE.

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community
About Us
Meet Our Home Care Team
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Andrea Trautman, Owner

Home Instead and Andrea were a perfect match for one another! During the 6 years that she spent working towards her Master’s in Business degree from Wayne State College, Andrea worked as in-home care provider for seniors. This experience and her strong desire to help seniors and those who are disabled stay in their homes, led her to her fulfilling journey with Home Instead. After serving as the General Manager for 11 years, Andrea purchased the business in 2018. Andrea takes great pride in leading a dynamic, close-knit team that is responsible for changing the face of aging in the communities that they serve. Her husband Levi works full time with Black Hills Energy. Levi and Andrea have been blessed with 5 precious children--daughters-Graycen, Ashlyn, and Brooklyn and son Logan light up their lives and their home with love and laughter. Their beloved daughter Lauryn, who was stillborn, smiles down upon them from Heaven.

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Jennifer Ragusa, Operations Manager

Jennifer has lengthy career experience in the service industry, working as a case manager in New York for people with developmental disabilities. This experience made her a perfect fit for her move to Nebraska and her career with Home Instead. As our Operations Manager, she is providing leadership to the team and organization and working closely with administrative team members, CAREGivers, referral providers, clients and families to ensure they find a trusted solution in Home Instead through the deliver of high quality care and employment experiences.   Jennifer and her husband Mike live near Carroll, NE. Jennifer enjoys spending time with friends and family, including daughter Jazmine; visiting their cabin by the river; watching the Yankees; and traveling.

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Cory Gustafson, Service Coordinator

Cory is no stranger to serving seniors. Prior to joining the administrative team, Cory faithfully shared his time, talent, and skills with Home Instead as a dedicated Caregiver, since 2017. As our Service Coordinator, Cory manages all of the scheduling needs of the organization and prides himself on identifying extraordinary matches between our treasured clients and valued CAREGivers to ensure a high quality experience for clients, families, and CAREGivers alike.  Cory resides in Columbus with his family and in his free time he enjoys, most of all, the time he spends with wife Myrissa and their sons, Jude and Soul. Cory also enjoys music, the guitar, and sports.

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Benj Tomol, Recruitment Coordinator and Project Specialist

From across the world, Benj and Home Instead found the perfect match in each other! With a Bachelor’s degree in Secondary Education and experience as a high school teacher, along with an extensive background in corporate recruiting, Benj was drawn to Home Instead's meaningful mission and quickly found his “home” here. As a remote employee, based in the Philippines, Benj remains closely connected to his local Home Instead team. He dedicates his efforts to recruiting the best CAREGivers in the industry, ensuring high-quality care for our valued clients and peace of mind for their families.  Benj also specializes in managing projects that contribute to the success of Home Instead.  Outside of work, Benj loves staying active through hiking, working out at the gym, and spending quality time with family, friends, and his beloved dog, Pogi. He’s always up for an adventure!

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Kiara Krusemark , Support Specialist

As our Support Specialist, working diligently behind the scenes to manage a wide range of projects that enhance the experience of both our cherished clients and valued Care Professionals. She is especially recognized for leading the heartwarming Be a Santa to a Senior program, which brings holiday cheer to hundreds of isolated seniors across Northeast Nebraska each year.

A native of rural Wayne, Kiara is a graduate of Northeast Community College and is currently pursuing Pre-Professional Dentistry, with plans to become a Dental Hygienist. Outside of her commitments to work, school, and volleyball coaching, Kiara enjoys spending quality time with family and friends, relaxing at the lake, shopping, and traveling.

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Kim Dvorak, Billing and Payroll Specialist

After a lengthy career in long term care administration, Kim found her way to Home Instead and they have been a great match for one another, ever since! With her keen eye for detail, Kim ensures accuracy and timeliness by overseeing billing and payroll and other administrative functions.

Her husband and her also stay busy with their business, Dvorak Electric. They have two beloved sons, Christopher and Cameron. Kim enjoys time with family and friends, outings on their side by side, and travel. She is also a die hard Elvis fan and has an amazing collection of fun Elvis memorabilia!

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CAREGiving Team

The heart and soul of our Home Instead team is our valued Care Professionals, who provide the direct care to our valued clients. Our treasured Care Professionals, work both part time and full time careers with Home Instead; and they live throughout our Northeast Nebraska coverage area. They are the eyes and the ears in the homes of our clients and are day in and day out providing dedicated service to Home Instead, through their delivery of compassionate care to those clients, families, and the communities that we are so privileged to serve.

Our Team

Your Home Instead team in Norfolk, NE possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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A Home Instead caregiver kneels to help an elderly man tie his shoes in a cozy living room, highlighting patient and personalized care for daily tasks.

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