Service Coordinator

Join Our Team as a Service Coordinator (Scheduler)

Location: Minot, ND

Home Instead® is looking for a dependable, people-focused Service Coordinator to join our Minot office team. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in building strong relationships, this role is for you.

At Home Instead, we enhance the lives of aging adults and their families by building trust, taking the lead, and sharing our hearts. The Service Coordinator plays a key role in delivering that promise by ensuring clients and Care Professionals are supported, scheduled appropriately, and set up for success.

Position Overview

The Service Coordinator is responsible for coordinating client schedules and Care Pro assignments while building high-quality matches and maintaining extraordinary relationships. This role also supports onboarding, quality assurance efforts, and requires participation in a shared on-call rotation.

This position includes required on-call responsibilities, shared equitably among designated team members, which may include evenings, weekends, and holidays to support urgent client and staffing needs.

Primary Responsibilities

• Answer incoming calls in a friendly, professional, and knowledgeable manner

• Create, manage, and maintain client and Care Pro schedules

• Match clients and Care Pros thoughtfully to support continuity of care and relationship-building

• Monitor authorized hours to ensure schedules remain within approved limits

• Manage canceled shifts and Care Pro availability and communicate changes promptly to clients

• Document and manage Care Pro time-off requests

• Enter Care Pro desired hours into WellSky and use utilization tools for even distribution

• Communicate staffing needs and attendance concerns with the Recruitment & Engagement Coordinator

• Maintain clear, open communication with office staff, Care Pros, clients, and family members

Additional Responsibilities

• Conduct Care Pro–Client Introductions to support smooth starts of care

• Assist with Quality Assurance Visits to ensure service quality and client satisfaction

• Field new service inquiries and enter information into internal systems

• Assist in resolving Care Pro and client concerns through follow-up and documentation

• Participate in a scheduled on-call rotation as required

• Attend Care Pro meetings and team meetings as needed

Qualifications

• High school diploma or equivalent required

• One year of related business experience preferred (or equivalent combination of education and experience)

• Valid driver’s license and ability to travel locally for introductions and QA visits

• Strong multitasking and organizational skills

• Positive attitude, strong work ethic, and ability to work well in a team environment

Knowledge, Skills, & Abilities

• Ability to maintain confidentiality and handle sensitive information appropriately

• Strong verbal and written communication skills

• Reliable, independent worker who meets deadlines consistently

• Sound judgment, discretion, and integrity

• Ability to build positive working relationships with clients, Care Pros, and office staff

• Comfortable spending extended periods on the phone

• Proficient in Microsoft Word and Excel

• Ability to work effectively in a professional office environment