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Why choose us ?


We believe aging should feel empowering, not limiting. That’s why we provide personalized care with a human touch, helping older adults live safely and with purpose at home.

Your Team

Behind every phone call, visit, and update is your local team who genuinely cares.

We're here to help with whatever you need, whenever you need it.

Gregg & Missy Wilkinson

Gregg & Missy Wilkinson

Franchise Owners

Gregg and Missy became the Franchise Owners of Home Instead on the Mississippi Gulf Coast in June 2021. Their passion for serving others within the local community led them to pursue a business that was both meaningful and rooted along the Coast. After extensive research, they found that Home Instead was the only company that aligned with their values, goals, and vision for impacting the growth and development of senior care within their community. Gregg graduated from Louisiana Tech University with a degree in Business and spent more than 20 years working overseas in the forest products industry. Missy earned her degree in Elementary Education and dedicated nearly 15 years to teaching. After Gregg retired just weeks before the pandemic in 2020, they quickly realized their careers were not over. Together, they sought a new opportunity that would allow them to make a meaningful difference in the lives of others while remaining actively involved in the community. Their commitment to ensuring seniors receive compassionate, dependable and personalized care allows them to remain safe and comfortable in their own home. Outside of Home Instead, Gregg enjoys fishing and hunting, and together they love spending time outdoors, on the water or snow skiing. They also enjoy spending time with their daughters, sons-in-law, and four grandchildren, Ally, Victor, Gregory and Rose.

Kelli McCarthy-Ratcliff

Kelli McCarthy-Ratcliff

General Manager/Human Resources

Kelli has been a part of the Home Instead team since March 2013. As General Manager, Kelli oversees the daily operations of the office, including Human Resources, recruiting, employee relations, training, scheduling, client and care pro satisfaction, and staff development. She works closely with both clients and CarePros to ensure the highest level of compassionate and dependable care is provided to seniors in the community. Kelli brings more than 30 years of experience in all aspects of Human Resources, including recruiting, employee relations, and training. She studied Human Resources at Tulane University and has completed numerous Employment Law seminars throughout her career. In addition to managing office operations, Kelli conducts orientation and implements ongoing training classes to help ensure clients receive the highest quality care possible. She also supports the team with additional staffing and operational needs as they arise. Her dedication plays an important role in maintaining the exceptional standards of care that families have come to expect from Home Instead . Originally from Biloxi , Kelli is married to Chris and is the proud mother of two children, Alexandria and Zachary, and grandmother to three grandchildren, Jaxon, Couper, and Avery. In her free time, she enjoys participating in 5K events, attending outdoor activities, and spending time with family and friends.

Jeneen Schonewitz

Jeneen Schonewitz

Service Manager

Jeneen joined the team at Home Instead in March of 2015. She brings over 15 years of experience in Office Management and Executive Assistant roles, including employee scheduling, accounting, training, data processing, and billing. As part of her role, Jeneen assists with daily accounting functions, invoice processing, client billing, and administrative operations to help ensure the office runs efficiently and professionally. She studied Business Management at Mississippi Gulf Coast Community College in Biloxi, Mississippi, and has completed numerous Office Management-related seminars throughout her career. Her focus is on maintaining a professional, organized, and supportive atmosphere within the office while assisting both clients and CarePros with their scheduling and administrative needs. Jeneen is from Pass Christian, MS. She is married to Doug, and together they have four children, Austin, Jenson, Gracie, and Colton. When she is not working in the office, she stays busy with her Cosmetology license, boating, outdoor activities, and supporting the kids in their sports.

Christopher Thompson

Christopher Thompson

Home Care Coordinator

Christopher joined the team at Home Instead in May 2019. He brings over 10 years of healthcare experience, including six years working specifically with senior care. As the Home Care Consultant for Home Instead, Christopher serves as a resource and advocate for seniors in the community, as well as for healthcare partners who provide services to older adults throughout our coastal communities. Christopher has been a facilitator for Alzheimer's support groups through the Alzheimer's Association for the past six years. He also volunteers his time in assisted living communities across the Mississippi Gulf Coast, working with family caregivers to help improve the lives of those living with Dementia and Alzheimer's disease. Through his volunteer efforts, Christopher provides games, support groups, educational resources, and activities designed to support seniors and family caregivers caring for loved ones with dementia. Originally from Laurel, Mississippi, Christopher earned his Bachelor's degree from Mississippi College with an emphasis in Marketing. He is married to Linsey and is the proud father of three children: Emery, Aiden, and Ryleigh. In his free time, he enjoys boating and spending time with his family and friends.

Sophia Fairley

Sophia Fairley

Recruitment & Retention Coordinator

Sophia joined the Home Instead team in August 2020. She brings over 15 years of customer service experience, including administrative support, recruitment, sales, and marketing. She studied at The University of Southern Mississippi, where she earned her Associate's Degree in Industrial Engineering. In October 2021, Sophia was promoted to Recruitment & Retention Coordinator. In this role, she is dedicated to recruiting high-quality CarePros to serve Home Instead clients while also supporting and encouraging CarePros throughout their employment journey. Sophia's focus is ensuring that both clients and CarePros receive the compassionate care, professionalism, and support that Home Instead is known for providing. Originally from Moss Point, Mississippi, Sophia now resides in Vancleave, Mississippi. She has been married to Willie since 2005, and together they have two children, Willie III and Willow. In her free time, Sophia enjoys singing, attending church, and swimming.

Sheila Hamilton

Sheila Hamilton

RN, Client Care Coordinator

Sheila joined the team at Home Instead in June of 2023. She has 35 years of experience in various healthcare settings as a Registered Nurse, including acute care, home health, rehabilitation, long-term care, information systems, education, management, and marketing. She obtained her ADN at MGCCC in Gautier, MS. She focuses on ensuring our clients receive quality care and the level of care needed by providing routine Quality Assessment Visits. Sheila assists with our New Hire Orientation and Specialty Training classes to ensure our seniors receive the best possible care. Sheila is from Pascagoula, MS, but lives in Gautier, MS. She has two children, Brandi and Chase, and four grandchildren, Casadei, June, Johnny, and Julian. In her free time, she enjoys decorating, antiquing, catching a sunrise or sunset, and spending time with her family and friends.

Diane Rosas

Diane Rosas

Front Desk Coordinator

Diane joined our team in September 2024. She has over 10 years in the educational field with special needs students and has assisted teachers with modified curricula. In the last 8 years, she has worked closely with the administration to distribute district communication to teaching staff, students, parents, and guardians. Her focus with Home Instead is maintaining impeccable guest service for our Care Pros and Clients while ensuring each guest visiting or contacting the office has a positive experience. Diane is from Santa Clarita Valley, CA. In 2019, she and her partner, Dwaine, journeyed to the Gulf Coast. Her hobbies include visiting the beaches, boating, whale watching, cooking, fitness, and traveling to see her sons, Maury and Austin, on the West Coast. She loves spending time with her family and her fur baby, Sir Jax Jack.

Lillian Moffett

Lillian Moffett

Service Coordinator

Lillian joined the Home Instead team in November 2023 as a Care Pro, where she provided care and support to several clients. In November 2024, she transitioned into the office as a Service Coordinator, handling schedules for Clients and our Care Pros. With her experience and hands-on knowledge gained from working with numerous clients, she is well-suited to assist in fulfilling the needs of both our clients and care professionals. She is a Mississippi Native who recently moved back from Louisiana so her children would have better education opportunities. Having once owned and operated her own cleaning service business, which served both residential and commercial clients, she developed skills in invoicing, marketing, and customer care. She sold her business before her son started high school to be closer to family and better schools. When Lillian is not working on schedules with our Clients and CarePros, she enjoys spending time with her family and friends.

Our Social Purpose.


Our social purpose starts in Ocean Springs, MS but it carries on across the world. The Home Instead network works to create a world where people own their aging journeys. This vision drives us to expand the world’s capacity to care.

    Giving Back

    Home Instead helps older adults age with greater hope and success whether they're our clients or not.

    Be a Santa to a Senior

    Need help during the day? Overnight care? Weekend coverage? We offer flexible options, on-time visits, and reliable care from Care Pros you know and trust.

    Walk to End Alzheimers

    Home Instead walks to help end Alzheimer’s and support families affected by the disease with hope, awareness, and community care.

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    Free Care Resources

    We strive to help family caregivers navigate the aging journey by providing helpful, free resources.