
Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Ocean Springs, MS.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community

Gregg & Missy Wilkinson, Franchise Owners

Kelli McCarthy-Ratcliff, Human Resources Manager
Kelli joined the team at Home Instead in March of 2013. She has over 25 years of experience in all aspects of Human Resources, including recruiting, employee relations, and training. She studied at Tulane University in Biloxi, MS, for Human Resources and has had many hours of Employment Law-related seminars. Her focus is to obtain the best-qualified CarePros and match their talents with the needs of our seniors. Kelli will be conducting orientation and implementing training classes to ensure our seniors have the best possible care. She will also be assisting in scheduling our CarePros for shifts and other needs as they may arise.
Kelli is from Biloxi, MS. She is married to Chris and has two children, Alexandria and Zachary, and three grandchildren, Jaxon, Couper and Avery. In her free time, enjoys boating, jeeping, and spending time with her family and friends.

Jeneen Schonewitz, Service Manager
Jeneen joined the team at Home Instead Senior Care in March of 2015. She has over ten years of experience in Office Management/Executive Assistant, including employee schedules, accounting, training, data processing, and maintaining updated information. She studied at Mississippi Gulf Coast Community College in Biloxi, MS, for Business Management and has had many hours of Office Management-related seminars. Her focus is to help maintain a professional atmosphere within the office. She will also assist in scheduling our CarePros for shifts and billing and other needs as they may arise.
Jeneen is from Pass Christian, MS. She is married to Doug, and together they have four children, Austin, Jenson, Gracie, and Colton. When she is not working in the office, she stays busy with her Cosmetology license, boating, outdoor activities, and supporting the kids in their sports.

Christopher Thompson, Home Care Coordinator
Christopher joined the team at Home Instead in May 2019. He has five years of health care experience, including four years working with senior care. As the Home Care Consultant for Home Instead Senior Care, Christopher is a resource and advocate for seniors in the community and our health care partners who also provide services to older adults in our coastal communities. Christopher has been a facilitator for Alzheimer's support groups for the last four years through the Alzheimer's Association. Christopher now volunteers his time in assisted living communities all over Mississippi Gulf Coast, working with family caregivers on how to improve the lives of those with Dementia and Alzheimer's disease. He has volunteered his time providing games, support groups, and activities to help seniors and family caregivers with a loved one with dementia.
Christopher, who is from Laurel, MS, earned his Bachelor's degree from Mississippi College with an emphasis in marketing. He is married to Linsey and has three children, Emery, Aiden, and Ryleigh. He enjoys boating and spending time with his family and friends.

Sophia Fairley, Recruitment & Retention Coordinator
Sophia joined our staff in August 2020. She has 12 years of customer service, including administrative, recruitment, sales, and marketing. She studied at The University of Southern Mississippi and received her Associate's Degree in Industrial Engineering.
In October 2021, Sophia was promoted to Recruitment & Retention Coordinator. Sophia seeks to find great, quality CarePros for all Home Instead Clients and loves supporting CarePros in their role. Her focus is on ensuring all our Clients and CarePros are being treated with the proper care and assistance that Home Instead provides.
She's from Moss Point, MS but has lived in Vancleave, MS, for eight years. She has been married to Willie for 15 years, and they have two children, Willie III and Willow. She enjoys singing, church, and her newly learned hobby of swimming.

Sheila Hamilton, RN, Client Care Coordinator
Sheila joined the team at Home Instead in July of 2023. She has 30 years of experience in various healthcare settings as a Registered Nurse, including acute care, home health, rehabilitation, long-term care, information systems, education, management, and marketing. She obtained her ADN at MGCCC in Gautier, MS.
She focuses on ensuring our clients receive quality care and the level of care needed by providing routine Quality Assessment Visits. Sheila will assist with our New Hire Orientation and Specialty Training classes to ensure our Seniors receive the best possible care.
Sheila is from Pascagoula, MS, but lives in Gautier, MS. She has two children, Brandi and Chase, and four grandchildren, Casadei, June, Johnny, and Julian. In her free time, she enjoys decorating, antiquing, catching a sunrise or sunset, and spending time with her family and friends.

Diane Rosas, Front Desk Coordinator
Diane joined our team in September 2024. She has over 10 years in the educational field with special needs students and has assisted teachers with modified curricula. In the last 8 years, she has worked closely with the administration to distribute district communication to teaching staff, students, parents, and guardians.
Her focus with Home Instead is maintaining impeccable guest service for our Care Pros and Clients while ensuring each guest visiting or contacting the office has a positive experience.
Diane is from Santa Clarita Valley, CA. In 2019, she and her partner, Dwaine, journeyed to the Gulf Coast. Her hobbies include visiting the beaches, boating, whale watching, cooking, fitness, and traveling to see her sons, Maury and Austin, on the West Coast. She loves spending time with her family and her fur baby, Sir Jax Jack.

Lillian Moffett, Service Coordinator
Lillian joined the Home Instead team in November 2023 as a Care Professional, working with several clients. In November 2024, she transferred into the office as a Service Coordinator, handling schedules for Clients and our Care Pros. With her experience and hands-on knowledge gained from working with numerous clients, she is well-suited to assist in fulfilling the needs of both our clients and care professionals.
She is a Mississippi Native who recently moved back from Louisiana 2 years ago so her children would have better education opportunities. Having once owned and operated her own cleaning service business, which served both residential and commercial clients, she developed skills in invoicing, marketing, and customer care. She sold her business before her son started high school to be closer to family and better schools.
When Lillian is not working on schedules with our Clients and CarePros, she enjoys spending time with her family and friends.
Our Team
Your Home Instead team in Ocean Springs, MS possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
