Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in the Anne Arundel County area have to say about Home Instead!
Feb. 2025
Vanya Burkhalter, Google.com
Last year, I relocated my 85 year old Mother from OH to live with me and my husband in Pasadena MD. I decided to contact Home Instead to help with weekly care of my Mom. The entire Home Instead Team have been so kind, respectful and professional during the 4 months they've been working with my family. Employees that are part of the CarePro team are pleasant and well-trained. I would definitely recommend Home Instead to provide that much needed helping hand, to help keep the caretaker from becoming overwhelmed both physically and mentally. Thank you, Home Instead for your thoughtful and comforting care.
Jan. 2025
Penny Giddens Google.com
Very helpful and always on time. We are pleased with the care.
March, 2024 
- David Morauer on Google
My experience with Home Instead has been nothing short of remarkable. From the initial contact to the going support, their team has demonstrated an unparalleled level of professionalism, empathy, and expertise that truly sets them apart in the home care industry. What stands out the most is their genuine commitment to understanding and meeting the unique needs of their clients. The care team assigned to us displayed exceptional skills, not only in providing the necessary medical and personal care but also in building a rapport that brought comfort and confidence to our family during challenging times. The administrative staff deserve special mention for their efficiency and attentiveness. They ensured a seamless process in arranging care, addressing any concerns, and adapting services as our needs evolved. Their communication was clear, consistent, and always focused on providing solutions that best suited our situation. Home Instead's dedication to fostering a positive and supportive environment for both clients and their families is evident in every interaction. They go above and beyond to deliver care that is not only of the highest quality but also personalized and compassionate. I would wholeheartedly recommend Home Instead to anyone seeking first-class home care services. Their team's professionalism, combined with a heartfelt dedication to their clients' well-being, truly makes them a standout organization in their field.
February, 2024 - By Mary G. on Google
This organization has helped us so much during a very difficult time. The aides are amazing and very helpful and intuitive with my father. Barbette, Lionel, Sarah, Laurel and many others are professional and attentive. Thank you for your service.
October, 2023 - By Dale W. on Google
I have been using Home Instead the past two years for in home care for my mom. The care providers have
been such a great help with both in home care and also getting her to her appointments as I live a good
distance away and can't always make it over to take her. Also Jennifer Hammons the Client Services
Manager is top notch in her position. She is very attentive to her clients needs and very prompt in responding
back when reached out to.
September, 2023 - By Sue M. on Google
Seagull from Home Instead was very helpful. She explained everything and answered our questions.
August, 2023 - By Susan S. on Google
Home Instead has been a wonderful resource for my mother and my family. The office staff is kind, helpful,
reliable and efficient. The aides sent to help my mother have been patient, friendly, competent and even fun!
We have been partnering with Home Instead for several years and I couldn't be happier with the service they
have provided.
June 2023 - By David N. on Google
Home Instead helped our family with an elderly parent for 3 years and did so with care and compassion as
well as professionalism. Highly recommend.
September 2022
- By Kara L. on Google
We’ve been with Home Instead for over a year now and we are extremely satisfied with their service. They are
consistent, caring, professional and punctual. Our communication with Kimberly Simone with regard to
anything we need is always extremely professional, kind and genuine. She is fantastic. Our aides, Melissa and
Angie are exceptional. They always go above and beyond and truly care. We are so grateful for them. Great
experience for a loved one and our family.
September 2022
- By Elaine B. on Google
My husband, Glenn, has been a client of Home Instead (Arnold, MD) for two and a half years. When we originally requested their care-giving assistance, Glenn just needed help showering, walking to the bathroom, having his meals prepared, etc. However, over the two-year period, he declined substantially, both physically and mentally, and now is a total-care-client. I am extremely grateful for the wonderful support provided by
both the care-givers and the Home Instead administrative staff, particularly Kim. With very few exceptions (three to be precise over the entire period) the care-givers have been knowledgeable and experienced with respect to both Glenn's physical and mental requirements. In those few times I was dissatisfied with the caregiver, Kim listened to my concerns and immediately changed care-givers. We have been particularly lucky to have had the same care-giver, Pam, (Tues-Fri) for two years. I believe she is an angel that flies down to earth each of those weekday mornings to tend to all aspects of my husband's well-being! Fortunately, Kim makes every effort to send the same care-giver every Monday. This is important because they know Glenn, his routine, and my house, thereby requiring little assistance from me. Lately, another angel, Nicole, has been my
Monday life-saver.
Jan.2025 J.G Google.com
My interaction with Home Instead was outstanding. Their responsiveness and follow-up was tremendously supportive and reassuring. This is especially important when a person is seeking assistance during g challenging times. Charlotte was my primary contact and i cannot say enough about her attention to detail, sensitivity and ability to provide necessary information on which i could make decisions about the assistance I needed.
Aug. 2024 Dennis DiMaggio Google.com
Home Instead was a joy to work with during a very trying time. Beginning with our initial call, our family felt cared about and reassured.
Special thanks to Shivez Creecy! She came to the rehab center, answered all of our questions and provided a detailed plan.
She gave us her cell number and personally followed up with us. She is an amazing professional!
Needing home care is never easy.
I heartily recommend Home Instead!
February, 2024 - By Karen W. on Google
We only used them for a couple of weeks, but they provided the best service possible. All of the aids were wonderful. Kim Lynch was phenomenal; she was so helpful and provided fast schedule/service changes when needed. This company truly cares about all the people they serve. I would use them again in the future and I would recommend them highly.
February, 2024 - By Stefanie M. on Google
I highly praise Home Instead Pasadena. We needed care quickly due to an emergency, and they stepped up. Creezy, the client care consultant, is an amazing person to work with and a great communicator. I am very pleased with this company and their professionalism.
November, 2023 - By Lee F. on Google
Home Instead has sone a great job over the last year. Everyone is friendly, knowledgeable and caring.
September, 2023 - By Christopher E. on Google
Home Instead has provided personal companions for my 103 year old friend who provide her with company,
light cleaning and meal prep. While several different Home Instead personnel have filled the weekly three
four-hour shifts, everyone has been professional and helpful
September, 2023 - By Kim S. on Google
Home Instead was a lifesaver when my mom needed help during her recovery after a serious illness. The
administrative component gets five stars for communication, responsiveness, and accuracy! The caregivers
also get five stars for kindness, thoroughness, and capability in providing care for my mom. I would not
hesitate to use the services of Home Instead again and would highly recommend them to others. They were
excellent all around.
July 2023 - By Lisa C. on Google
Caregivers are caring and job focused. We've been very happy with them.
July, 2023 - By Patty F. on Google
The Home Instead Team are amazing. They made the whole process of finding a caregiver for my mother
easy. When you call them for anything from scheduling a caregiver to paying an invoice, they make you feel
like you are talking to a friend. Our caregiver for my mother is the best. Kind, understanding and helpful to
both my mother and our family. I would recommend Home Instead to anyone looking for help with their loved
one.
July 2023 - By Scott M. on Google
We have been a client of Home Instead for several months and I highly recommend them. Their service has
been outstanding and a great help to us. Kimberly and her team are great in assigning a care provider that is
both a good match for the client and the assigned Home Instead care provider. Our Home Instead care
provider, Ashlie, is a great help, a wonderful companion, and very attentive to my wife.
September 2022
- By Nancy C. on Google
In the beginning, Home Instead provided care for my Mom. She needed assistance with various daily living
tasks as she uses a wheelchair and is unable to do certain things independently. The care she received has
been wonderful. If a caregiver was not the right match, Home Instead would do whatever they could to find
the right one, and listen to the reasons why the person was not the right match.
As time went on, my Dad also needed care, more than what was necessary for my Mom. Home Instead
assessed the needs of both my parents and provided us with the most amazing caregiver, ever!
Without Home Instead, their supportive team and the wonderful caregivers, my parents would not be able to
stay in their home.
I highly recommend Home Instead, and be upfront with them when there is a problem, they will handle it and
work it out in the interest of the person receiving care!
The Benefits of Home Care
