Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Pittsfield, MA.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
Donna Smith, Franchise Owner
Donna and her husband, Steve, opened the Berkshire County Home Instead office in 2001. She is passionate about enhancing the lives of aging adults, through our home care services, support and education of family caregivers and Alzheimer's awareness. She loves to see people grow and develop both personally and professionally and is proud of the Home Instead CAREGivers and staff. Donna loves her three kids, Isabelle, Oliver and Alex. When she has time, she enjoys gardening, cooking and reading.
Steve Smith, Franchise Owner
Steve opened the Berkshire County Home Instead office in 2001 after experiencing a need for help with his own mom. Having grown up in North Adams, he is grateful to be serving seniors in his home community of the Berkshires. When he has time, Steve loves fishing for trout in our beautiful rivers and lakes.
Ashley Walston, Home Care Consultant
Ashley moved to the Berkshires from Texas where she has had a long career in senior care, both in direct care and administration. She deeply enjoys helping others and being involved in her community. She proudly organized many charitable events for her previous community and with the Alzheimer’s Association of Texas. She has a young daughter who is her pride and joy. In her free time she enjoys being outdoors, traveling and interior design.
Dorsey Hydon, Staffing Manager
Dorsey began her journey at Home Instead in 2007 as a Care Professional after having cared for her own parents. Helping her parents remain in their own home with their lifetime of memories sparked her passion for helping seniors and their families. Dorsey plays a key role in building relationships by finding the ideal Care Pro for our clients and their families. If you need to adjust your schedule, Dorsey is the person to contact. Family holds great significance for Dorsey, and she enjoys large family gatherings or spending time in the Adirondacks with her husband.
Jessica Passetto, Care Pro Experience Manager
As the Care Pro Experience Manager, Jess does the recruiting, hiring, onboarding and training of new Care Professionals. Having been a Care Pro herself, Jess understands the qualities that Home Instead looks for in a Care Professional. Before this, Jess spent 20 years as a high school choral music and theatre teacher, with the last 15 years at Taconic High School in Pittsfield. Jess enjoys spending her free time with her husband and her two children.
Lynne Bronson, Business Manager
Lynne joined the Home Instead team in 2012 bringing with her years of experience in keeping the books for a number of organizations. She is lending her great organizational skills not only to our accounts but all around the office. Lynne loves finding fun activities to do with her two daughters. She enjoys working in the friendly environment we've created at Home Instead.
Our Team
Your Home Instead team in Pittsfield, MA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
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More Than a Business
