Human Resources Assistant

Recruitment & Engagement Coordinator

Home Instead – Norwell, MA Key Player Position

Home Instead in Norwell, MA is seeking a compassionate, organized, and driven Recruitment & Engagement Coordinator to join our team as a key player in supporting our mission of enhancing the lives of aging adults and their families. This role is essential to building and maintaining a strong, engaged Care Pro team while ensuring exceptional communication and support throughout the office.

The ideal candidate is energetic, people-focused, highly organized, and thrives in a fast-paced environment. This position serves as a primary point of contact for the office and requires professionalism, responsiveness, and excellent customer service skills — including answering and managing all incoming office calls.

This job description is based on Home Instead hiring guidance materials.

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Key Responsibilities

Recruitment & Hiring

· Manage and maintain the Applicant Tracking System (ATS), responding promptly to all applicant leads and inquiries.

· Conduct phone screens and schedule interviews for prospective Care Professionals (Care Pros).

· Lead in-person and virtual interviews to identify qualified candidates aligned with Home Instead values.

· Coordinate onboarding processes, including hiring paperwork and pre-employment requirements.

· Partner with the Scheduling Team to support successful Care Pro/client matches.

Incoming Calls & Office Communication

· Answer and manage all incoming office calls in a professional, courteous, and timely manner.

· Serve as the first point of contact for prospective clients, Care Pros, applicants, and community partners.

· Route calls appropriately and ensure all inquiries are addressed efficiently.

· Maintain a warm and welcoming office presence while delivering exceptional customer service.

Training & Development

· Coordinate and facilitate Care Pro orientation and onboarding training.

· Support ongoing education and continuing training initiatives.

· Assist with Alzheimer's and Dementia Care training programs.

· Maintain and update training materials as needed.

Engagement & Retention

· Develop and implement Care Pro engagement and retention strategies.

· Conduct regular check-ins, annual reviews, and performance conversations with Care Pros.

· Assist in planning and facilitating Care Pro meetings and recognition events.

· Prepare and distribute Care Pro communications and newsletters.

· Support initiatives that promote positive morale and team culture.

Compliance & Standards

· Ensure Home Instead standards, policies, and procedures are upheld.

· Maintain confidentiality of employee and client information.

· Support compliance with local, state, and federal employment regulations.

Collaboration & Team Support

· Maintain open and effective communication with office staff, leadership, clients, family members, and Care Pros.

· Support daily office operations and assist with additional administrative duties as needed.

· Maintain dependable attendance and contribute positively to the office environment.

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Qualifications & Experience

Preferred Experience

· Experience in recruiting, staffing, customer service, healthcare, senior care, or human resources preferred.

· Experience working with older adults, caregivers, or healthcare services is a plus.

· Training or facilitation experience preferred.

Education

· Associate's or Bachelor's degree in Human Resources, Healthcare Administration, Social Work, Business, or related field preferred, but not required.

Technical Skills

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

· Experience with applicant tracking systems and scheduling software preferred.

· Strong phone etiquette and communication skills required.

Other Requirements

· Ability to multitask and prioritize in a fast-paced office setting.

· Availability to work occasional evenings or weekends as needed.

· Valid driver's license and reliable transportation preferred.

· Ability to maintain professionalism, confidentiality, and strong ethical standards.

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Key Competencies

· Excellent verbal and written communication skills

· Strong interpersonal and relationship-building abilities

· Compassionate and customer-focused mindset

· Highly organized with strong attention to detail

· Self-motivated and proactive

· Adaptable and solutions-oriented

· Ability to remain calm and professional under pressure

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Compensation & Benefits

· Competitive salary

· Paid time off

· Professional development opportunities

· Supportive team environment

· Opportunity to make a meaningful difference in the lives of seniors and caregivers

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Your employer is an independently owned and operated Home Instead franchise office. This position description is not intended to create an employment contract and may be modified as business needs change.

Each Home Instead® office is an independently owned and operated

franchise of Home Instead, Inc., an Honor Company