Client Care Coordinator

Job Overview

The Client Care Coordinator/Quality Assurance is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities

· Reflect the core values of (your corporation or business entity name), (d.b.a. an independently owned and operated Home Instead franchise).

· Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.

· Conduct Service Inquiries and Care Consultations as needed following the consultative sales process

· Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.

· Work with other team members to coordinate various aspects of a client’s care.

· Conduct client/Care Pro introductions with every new client and with every new Care Pro.

· Create and maintain client and responsible party records documenting all quality assurance meetings.

· Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).

· Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.

· Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.

· Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

· Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.

· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Qualifications:

· College degree preferred

· One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.

· Must possess a valid driver’s license

If you are a dedicated professional with a passion for providing top-notch customer service, we encourage you to apply for the Client Coordinator position at our dynamic office.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Experience:

• Home care: 1 year (Required)

Ability to Commute:

• Kendallville, IN 46755 (Required)

Ability to Relocate:

• Kendallville, IN 46755: Relocate before starting work (Required)

Work Location: In person