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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Crystal Lake, IL.

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community
About Us
Meet Our Team
Brian N

Brian M., VP of Operations

Brian M. has over 30 years of experience in sales leadership, strategic business planning, and operational management. In his most recent role as Vice President of Sales at Fusion Medical Staffing, he had over 230 recruiters across multiple divisions, driving performance through data-driven strategies and a consultative sales approach.

Previously, Brian was the VP of Franchise Support at Home Instead Senior Care leading a 25-member team supporting 700+ franchise locations across the U.S. and Canada, Part of his role included direct oversight of corporately owned franchises in Omaha, Texas and Washington. He developed nationwide initiatives that enhanced franchisee success, caregiver satisfaction, and client outcomes.

Brian’s career foundation was built at Enterprise Rent-A-Car he excelled in customer service, operational efficiency, and market expansion. He is known for his ability to align strategic vision with execution, foster strong relationships, and deliver measurable business results.

Brian’s favorite book is The Servant by James Hunter. His leadership style is based on serving those around him to make sure you have grown and learned from spending time with him.

He shares four adult children with his wife Carly and currently lives in Omaha, NE. In his spare time, he enjoys traveling, exercising and anything sports related.

Lisa N

Lisa G., General Manager

Lisa joined Home Instead in July 2023 as the Office Manager/HR Coordinator for the Crystal Lake Illinois location and in Jan 2024 the Barrington office and has since been promoted to General Manager. 

Lisa comes with over 17 years’ experience and is responsible for the overall coordination of services, including hiring, training, scheduling, and care coordination departments, allowing Home Instead to operate efficiently.

Senior Care has been a part of Lisa’s career, where she helped seniors in the community engage in Health & Fitness programs to keep them mobile, independent and develop friendships.

This experience has helped with advocating for great senior care in the community by working with a passionate team to contribute to the positive living environment and enhancing a senior’s quality of life.

Lisa has been married for 35 years, and enjoys spending time with her 3 adult children, 2 daughter in laws and 2 grandchildren.

Lisa o

Lisa O., Service Coordinator

Lisa has been with Home Instead since 2013.  She has filled many roles within our organization since that time.  Some of those roles include Caregiver, Lead Caregiver, Service Coordinator, and Hands on Trainer. 

She is currently our Client Care Coordinator.  Lisa graduated from the University of Illinois at Chicago and has a degree in Education.
 
 
370 Carrie N

Carrie R., Client Care Coordinator

Carrie’s journey in home care began back in 2011 when she joined Home Instead as a caregiver. From the very beginning, her compassion and dedication to helping others shone through. Over the years, she’s taken on many roles—including Service Coordinator, Recruiter, and Client Care Manager—gaining a wealth of knowledge and experience along the way.

Today, Carrie is a trusted guide and support for both the families we serve and our amazing Care Pros. She has a genuine passion for making a difference and it shows in everything she does.
Outside of work, Carrie loves spending time with her wonderful husband Shane, their two children, Richard and Violet, and their sweet fur baby, Hossa. Whether she’s at home or in the office, Carrie’s heart for caring never takes a day off.

370 Kathleen N

Kathleen K., Recruiter

Kat is a seasoned recruiter with a passion for connecting talented people with meaningful opportunities. She brings a blend of strategic foresight and building positive relationships to ensure a smooth hiring process.

In her personal time, she enjoys spending as much time as possible enjoying nature and the outdoors, traveling, and reading mystery novels.

 

370 Maureen N

Maureen M., Client Service Admin

Maureen supports the Home Instead team by managing a variety of office operations, including payroll and fielding calls from clients and caregivers to ensure their needs are met with care and efficiency. With a background as a dedicated caregiver, she brings firsthand experience, empathy, and a deep understanding of the challenges and needs faced by both families and care professionals.

In her current role, Maureen strives to create a smooth and supportive experience for everyone involved, balancing compassion with strong organizational skills. Her ability to connect with others and handle a wide range of administrative responsibilities helps keep the office running seamlessly.

Outside of work, Maureen’s most important role is being a devoted mother to her four wonderful children, who bring as much joy and purpose to her life as her work at Home Instead.

Amber N

Amber H., Billing & Payroll Coordinator

Amber is our Billing, Payroll and Compliance Coordinator for Home Instead. Hailing from the Quad Cities.  She recently earned her associates degree in Business Management from Eastern Illinois Community College.  She enjoys spending time with her family, watching sports or reading a good suspense novel. 

Known for her hard work and determination, she excel at handling challenging tasks and making tough decisions.  She also enjoy collaborating with others and maintaining a positive mindset.  

Mary Kate

Mary Kate M., Franchise Training Manager

Mary Kate is the Franchise Training Manager with Home Instead, supporting multiple franchise offices across the region through structured training, operational alignment, and leadership development. Previously, she served as General Manager for the Quad Cities, overseeing both the Moline and Bettendorf offices, where she led teams across recruiting, onboarding, scheduling, client care, compliance, and day-to-day operations.

Mary Kate brings a strong background in management, training, and human resources, supported by a Bachelor’s degree in Business Administration with a concentration in Human Resources from Purdue Global. She joined Home Instead as a recruiter, where she built a deep understanding of talent acquisition, onboarding, and retention—experience that now directly informs her training approach.

In her current role, Mary Kate partners closely with General Managers and key players to develop consistent onboarding processes, role-specific training, and operational best practices. She is passionate about creating clear expectations, scalable systems, and meaningful development opportunities that empower teams to perform at a high level while staying aligned with Home Instead’s mission and values.

Joy N

Joy A., Compliance Coordinator

Joy brings over 11 years of experience in compliance-focused operations, quality auditing, and administrative support across e-commerce, real estate, and BPO environments. She specializes in ensuring adherence to policies, regulatory standards, and internal controls, with a strong eye for detail and accuracy.

In her recent roles, Joy has played a key role in conducting quality and compliance audits, evaluating processes, and identifying risks and gaps before they impact business performance. She is highly skilled in reviewing documentation, monitoring CRM and operational workflows, and delivering clear, actionable audit findings that drive continuous improvement and accountability.

Known for her integrity and analytical approach, Joy works collaboratively with cross-functional teams to strengthen compliance frameworks, improve operational efficiency, and maintain high standards of accuracy and consistency. Her work reflects a deep commitment to ethical practices, risk mitigation, and service excellence.

Outside of work, Joy is a dedicated mother of three daughters. She values quality family time and enjoys encouraging their passion for reading, storytelling, and music.

Aaron Ada

Dr. Aaron & Ada Christopher

Dr. Aaron and Ada Christopher are multi-unit owners of Home Instead franchises in Illinois and Iowa. They have two children and live in Port Byron, IL. They both have a passion for working with seniors and making a positive impact in their community.

Ada has a Bachelor’s in Business and two Master’s Degrees; an MBA and a Masters of Accounting and Financial Management. Throughout her professional career, she has worked in a variety of leadership roles in the healthcare field and service organizations. This includes non-profits serving under-served populations and economically challenged families, as well as Federally Qualified Health Clinics. She learned early on that her calling was serving others and is passionate about serving seniors and families.

Aaron is a practicing Certified Public Accountant. He earned his Bachelor’s and Master’s Degrees in Accounting and his PhD from Claremont Graduate University. He has worked in public accounting, as an accounting professor, and as the Chief Financial Officer for several large organizations. Aaron owns several practices in staffing, finance, accounting services and investments.

Their mission is to enhance the lives of seniors by providing a network of reliable, compassionate, and well-trained Care Professionals. They are on call to quickly answer your questions and accommodate your senior in-home care needs.

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