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Why choose us ?


We believe aging should feel empowering, not limiting. That’s why we provide personalized care with a human touch, helping older adults live safely and with purpose at home.

Your Team

Behind every phone call, visit, and update is your local team who genuinely cares.

We're here to help with whatever you need, whenever you need it.

Ene Gaines

Ene Gaines

Franchise Owner

​Ene opened North Idaho Home Instead in September 2011. Having previously worked for the Colorado Chapter of the Alzheimer's Association, she requires all Care Pros to complete the Home Instead Dementia Course. This valuable education helps the Care Pros gain a deeper understanding of individuals living with cognitive impairment and allows for clients and their families to be more fully supported throughout this challenging journey. Ene graduated from Union College in Lincoln, NE, with a B.S. in Institutional Advancement, a major in Communications with PR emphasis, and an A.S. in Business Administration. Her next ten years she worked in non-profit management for a health science university. She took 9 years out of the work field to raise her 5 children. Beyond managing the office, Ene volunteers her time in the community with various charities including One Site for Seniors, the Alzheimer's Association, and her local church. When Ene is not working or volunteering, she loves to read, spend time with family and friends, traveling and taking adventures.

Emily Flanders

Emily Flanders

Scheduling Manager

Emily joined Home Instead in April 2020 as a Care Professional, quickly distinguishing herself through her compassion, and dedication to providing exceptional care. Her natural ability to connect with clients and her strength in navigating complex situations paved the way for her advancement into a full time role as Schedule Manager. Her passion for supporting the elderly is deeply rooted in her own experience watching family members navigate dementia, inspiring her dedication to compassionate, person-centered care. A devoted mother to two charming children, they continue to motivate her daily and fuel her commitment to making a positive impact on others. Outside work, Emily enjoys winding down with a good book and warm cup of coffee. She is also an avid outdoors enthusiast who finds renewal in nature whether hiking local trails, exploring new scenic destinations, or simply enjoying fresh air with her children. Her love for the outdoors reflects her balanced approach to life and fuels the energy and positivity she brings to her work each day.

Teresa West

Teresa West

Client Care Advisor

Teresa recently moved back to Washington from Colorado.

Jordan Mosset

Jordan Mosset

HR, Recruitment and Engagement Coordinator

Jordan joined the Home Instead Senior Care team in March 2024 as the HR, Recruitment and Engagement Coordinator. In this role, Jordan focuses on promoting Home Instead to prospective Care Pro's, conducting interviews, handling hiring processes, and maintaining personnel files. Originally from the Bay Area in Northern California, Jordan earned her BS in Business with a concentration in Human Resource Management from San Jose State University. Following graduation, she gained experience in various roles, including Recruiting Coordinator, Recruiting Specialist, and People Operations. Outside of her work at Home Instead, where she is dedicated to recruiting, training, and fostering relationships with Care Pro's, Jordan is committed to her fitness goals. She also enjoys reading, traveling with friends, and spending quality time with her family.

Shannon Gillbert

Shannon Gillbert

Care Pro Recognition Coordinator

Shannon holds a Master's Degree in Social Work from Boise State University, specializing in Humanistic Theory. At Home Instead, she serves as an Care Pro Recognition Coordinator, providing Care Pro appreciation and help in the office. Shannon's connection to Home Instead is deeply personal; she was introduced to the organization through her mother, a former client who had dementia. Shannon dedicated three years to caring for her mother as the disease progressed. This profound experience not only deepened her understanding of caregiving but also illuminated her calling to this field. In her free time, Shannon enjoys reading, watching movies, listening to music, and exploring the Oregon coast. She also loves spending time with friends, playing games, and sharing meals.

Ginny Easterly

Ginny Easterly

Business Development Advisor

Ginny joined the Home Instead team in July 2024, bringing with her 25 years of experience in healthcare across various roles. Her background includes assisted living, home health, and in-home care throughout Idaho and Washington. Her established community relationships allow her to approach marketing with ease. In her spare time, Ginny enjoys working in her yard, tending to her garden, and caring for her chickens and turkeys. She loves spending time outdoors, camping, relaxing by the water, or enjoying her yard with family and friends.

Our Social Purpose.


Our social purpose starts in Coeur d'Alene, ID but it carries on across the world. The Home Instead network works to create a world where people own their aging journeys. This vision drives us to expand the world’s capacity to care.

    Giving Back

    Home Instead helps older adults age with greater hope and success whether they're our clients or not.

    Be a Santa to a Senior

    Need help during the day? Overnight care? Weekend coverage? We offer flexible options, on-time visits, and reliable care from Care Pros you know and trust.

    Walk to End Alzheimers

    Home Instead walks to help end Alzheimer’s and support families affected by the disease with hope, awareness, and community care.

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    Free Care Resources

    We strive to help family caregivers navigate the aging journey by providing helpful, free resources.