Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Waterloo, IA.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
Zach Diercks, Owner
Zach was born and raised in Waverly, Iowa just north of Waterloo, Cedar Falls. Zach has been married to his wife Brittney for 15 years, they have two beautiful, fantastic children Jillian and Jhett. He enjoys spending time with his family, being outdoors, and watching and coaching Jillian and Jhett in their favorite sports.
Zach has been involved with the family ran business since opening in January of 2007. Zach loves meeting and helping families and seeing a smile of joy on the face of his clients when they recieve the little bit of help from our wonderful CAREGivers.
Jillian Diercks, Administrative Assistant
Jillian is a student at the University of Northern Iowa, majoring in Business Administration and Marketing with a minor in Entrepreneurship. She graduated from Waverly-Shell Rock High School in May 2025. Since 2023, Jillian has worked at Home Instead, where she manages client billing, office finances, marketing, coordinates and presents at Aging Seminars, and connections with other businesses.
She enjoys hearing clients’ childhood stories and connecting with individuals on a personal level, which makes her role especially rewarding. Through her studies and work experience, Jillian has developed strong skills in organization, communication, leadership, and relationship-building, and she is passionate about applying her knowledge to create meaningful impact.
In her free time, Jillian enjoys spending time with family and friends, traveling, hiking, kayaking, and exploring the outdoors.
Jamie Cole, Client Care Coordinator
Jamie was born and raised in Oklahoma and moved to Iowa at age 12. After graduating from Nashua-Plainfield High School in 2002, Jamie earned her CNA license and began her career at Bartels Lutheran Retirement Home, where she worked for seven years. She then spent another seven years as a hospice aide with Cedar Valley Hospice, providing compassionate end-of-life care.
In 2014, Jamie returned to Oklahoma and worked as a dental assistant before moving back to Iowa the following year. She joined Home Instead in the fall of 2017 as a trainer and soon expanded her role to include quality assurance. After a few years, she transitioned into scheduling, and in the summer of 2025, she stepped into her current role as Client Care Coordinator. Jamie truly enjoys meeting new clients and their families and loves hearing how they thrive once they begin services with Home Instead’s amazing Care Pros.
Outside of work, Jamie is an early riser who can usually be found at the gym by 5 a.m. She also loves spending time outdoors—camping, kayaking, golfing (even though she admits she’s terrible at it), and enjoying just about any activity in the fresh air.
Jennifer Doudney, Scheduling & Service Coordinator
With over 12 years of experience in healthcare, Jennifer is our dedicated Scheduling & Service Coordinator committed to providing exceptional care and support to both clients and caregivers. Having worked as a caregiver herself, she understands firsthand the importance of compassionate, reliable care and strives to create the best possible matches between clients and caregivers.
Specializing in senior care for the past four years, Jennifer has also worked as a Life Engagement Coordinator in assisted living care and as a Lead Community Assistant for handicapped and disabled individuals. These experiences have strengthened her ability to connect with clients, anticipate their needs, and support caregivers in delivering high-quality care. Jennifer’s passion for teamwork and organization helps create a supportive and efficient environment for both clients and colleagues.
Outside of work, Jennifer can often be found running her kids around to their many activities and sporting events, proudly cheering them on as their number one fan. She also loves spending time with family, attending concerts, enjoying the outdoors, and expressing her creativity through DIY projects.
Kaija Rice, Recruitment & Engagement Coordinator
Our Team
Your Home Instead team in Waterloo, IA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
Click the button below to apply for in-home caregiving jobs in Waterloo, IA.
More Than a Business
