Service Coordinator

The Scheduling Coordinator is expected to perform a variety of clerical and scheduling duties. The Scheduling Coordinator is expected to answer phones, schedule clients and CarePros and support other staff members with clerical tasks.

Hold On... DO NOT APPLY, Unless...

• You have 2+ years of client relations experience.
• You have 2+ years of scheduling experience.
• You can pass a criminal background check, motor vehicle record check, sex registry screen & drug screen.
• You have a valid driver's license w/ valid auto insurance.
• You live in the Iowa City / Muscatine Area.
• You have significant organization & leadership skills!

Here's the Full-Time Schedule!

• Monday - Friday
• 8am-4pm
• On-Call Rotation

Day-to-Day Duties…

• Answer incoming calls in a friendly, professional & knowledgeable manner.
• Create & maintain Client & Caregiver schedules. (create high quality matches)
• Ensure development of extraordinary relationships.
• Follow up with all Client & Caregiver schedule issues (ensure resolution).
• Enter & maintain accurate Client & CareProfessional records.
• Set up New Client schedules.
• Implement a strategy to ensure no hours of service go unstaffed.
• Recognize & capture opportunities to increase service hours.
• Cover shifts before other office staff if no Caregiver is available.
• Be a part of weekly on-call rotation.
• Participate as needed in all Caregiver meetings (i.e. in-service, CGNO)
• Assist in Caregiver retention.
• Occasional travel to Muscatine office.

Your Pay & Benefits:

• Competitive Pay!Starting @ $45k / year (depending on experience)
• Weekly Pay!
• Unique recognition & appreciation programs that reward your hard work
• Paid onboarding & ongoing training
• Medical & Dental benefits
• 401k
• PTO accrual
• Outstanding support from our office team
• Leadership opportunities
• A compassionate & caring culture

Ready to Get Started?

Don't Wait! - This is YOUR Next Position!

Apply NOW on Indeed, or... Call Us @ (319) 358-2340! (Ask for Becky!)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• Appointment scheduling: 2 years (Required)
• Customer relationship management: 1 year (Required)

Ability to Commute:

• Coralville, IA 52241 (Required)

Ability to Relocate:

• Coralville, IA 52241

Work Location: In person