Scheduling and Service Coordinator

Join Home Instead as a Scheduling and Service Coordinator – A Career with Purpose
and Growth!

Are you ready for a career that combines your dedication to helping others with real opportunities for
professional growth? At Home Instead, we offer you more than a job; we offer a fulfilling career where your
work truly makes a difference in people’s lives. You’ll be joining a supportive team focused on positively
impacting our aging population, where each day brings meaningful rewards.

Why You'll Love Working with Us
? Meaning work and connections. You will be a part of a team that truly cares about their clients and
caregivers
? Ongoing training, opportunities for career advancement, and support from experienced team
members.
? Flexible scheduling that allows for work life balance while still providing consistency and stability.
? Earn bonuses for meeting key objectives and have the opportunity for additional on-call income.

What does a Scheduling and Service Coordinator do?
As a Scheduling and Service Coordinator with Home Instead, you will play a vital role in coordinating client
and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone
with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior
clients.

Key Responsibilities
? Build Client Relationships by meeting with potential clients to assess their needs, establish a service
plan, and provide ongoing support.
? Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and
safety.
? Maintain all documentation in compliance with state, federal, and franchise standards.
? Identify opportunities to enhance service hours and add value to the client experience.
? Conduct on-site visits, introductions, and training to support Care Professional performance and
job satisfaction.
? Work closely with recruitment and retention teams to support hiring and retention goals.

Requirements
? Experience in a service-focused role, with a dedication to "doing what’s right" for clients
? Strong organizational skills and comfort with technology
? Commitment to high standards of compliance and service quality
? Ability to travel locally as needed to meet clients and provide support
? Flexible availability for occasional after-hours or weekend duties

Technical Proficiency
? Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we
encourage you to apply