Meet Our Team

Drawing on over 20 years of experience, Brittany is a seasoned professional in the home care industry, offering a unique blend of personal and professional insight. She is highly regarded for her compassionate demeanor and exceptional problem-solving abilities, consistently striving to ensure top-tier care for clients and a supportive environment for care professionals. Brittany is dedicated to optimizing day-to-day operations and fostering a positive, effective workplace. Outside of her professional life, she enjoys family time, cooking, and unwinding with a good book.

Melanie is a highly experienced professional with 25 years in mental health support, home care management, and client relations. As a Client Manager for Honor, she expertly handles client relationships in NEFL (St. Augustine/Palm Coast), drawing on her extensive knowledge of individual care needs. Previously, she spent 18 years at a Mental Health Resource Center, where she was crucial in maintaining a therapeutic inpatient environment, addressing patient needs, and managing emergencies. Joining Home Instead in 2017, Melanie quickly advanced from Service Coordinator to Director of Client Services, guiding the scheduling department and collaborating with client care coordinators to ensure smooth client integration and current care plans. Her career demonstrates a strong dedication to enhancing well-being and operational efficiency, complemented by her personal joy in family and gardening.

Jacqueline Chapin is a dynamic professional with a strong background in CarePro/Client relationship management, scheduling coordination, and administrative functions. Currently a CPRM for NEFL (St. Augustine/Palm Coast) and SFL (Heinz), she excels at building CarePro relationships and optimizing regional operations. Her career began at 15 with Safety Auto Glass, followed by a role as a Scheduling Coordinator at Home Instead since 2021, and extensive experience in Human Resources, Collections, and Supervisor Escalations at Citi Bank. Outside of her corporate work, Jacqueline is also a successful entrepreneur, co-owning Chapin The Tradesman, LLC, a construction/handyman company, and founding Lilac Sweet Treats, a custom baked goods business. This diverse experience highlights her versatile skills and results-driven approach.

Shaynemarie is our new Client Care Coordinator. She is thrilled to be working for Home Instead and helping families across St. Augustine and Palm Coast. Shaynemarie loves working with seniors and being able to advocate for them, along with hearing their amazing stories. She also enjoys art, music and nature!