Senior Care Operations Manager

Home Health Operations Manager – Senior Care Agency

Home Health Operations Manager – Senior Care Agency
Palm Beach County, FL
Full-time | On-site | Leadership Role | Healthcare Management

About Home Instead
Home Instead is the global leader in in-home senior care, with 1,500+ offices worldwide and over 30 years of excellence helping older adults live safely and independently at home.

Our Palm Beach County office is a new and small, but incredibly fast-growing. We are seeking an experienced Operations Manager with a background in home care, health care administration, or home health management who’s ready to make an immediate impact on the lives of seniors in our community.

Position Overview
The Operations Manager leads daily office operations — overseeing client services, caregiver recruiting, scheduling, and regulatory compliance. This is a key leadership role within our agency and requires a balance of technology savvy, business and financial acumen, people management, and genuine compassion for seniors.

Key Responsibilities
- Oversee client intake, onboarding, and care plan management
- Understand and manage online digital and social media marketing campaigns
- Supervise scheduling, ensuring timely and appropriate caregiver assignments
- Lead HR and recruiting efforts, including interviewing, hiring, and onboarding caregivers
- Manage remote recruiting staff and maintain credentialing compliance
- Handle client and family concerns with empathy and professionalism

- Ensure full compliance with AHCA regulations for home care agencies
- Represent company in presentations and outreach to hospitals, physicians, case managers
- Collaborate with leadership to develop growth strategies and streamline operations
- Oversee after hours support team (evenings and weekends)

Qualifications
Required Experience:
- Minimum 2+ years of Home Care or Home Health agency experience
- Heavy technology experience, including hands-on experience using WellSky, ClearCare, or a compatible scheduling system
- Six Sigma or business process improvement experience preferred
- Proven track record in healthcare operations, scheduling, or HR management

Preferred Skills:
- Able to communicate and share ideas professionally with senior management/owner
- Excellent problem-solving and organizational skills using technology solutions for time management
- Knowledge of AHCA home care compliance practices
- Confident in public speaking and relationship-building with referral partners (hospitals, case managers, doctors, etc.)
- Comfortable working in a fast-paced, small office environment

Compensation & Benefits
- Competitive base salary + performance-based bonus
- Paid Time Off (PTO) and holidays
- Professional development and growth opportunities
- Supportive, mission-driven team culture
- The satisfaction of making a real difference in seniors’ lives every day

Why Work With Us
At Home Instead, we don’t just offer jobs — we offer purpose.
You’ll join a world-class organization where your leadership supports families, empowers caregivers, and strengthens our community.

Apply Now
Ready to lead with heart? Submit your application today or learn more about us:
www.homeinstead.com/844 or call 561-409-5980 — ask for Susan

Home Instead Delray Beach (SSMW, LLC) is an independently owned and operated franchise | Equal Opportunity Employer | Drug-Free Workplace

Home Health Operations Manager – Short-Form Indeed Version

Home Health Operations Manager – Senior Care Agency
Palm Beach County, FL | Full-time | On-site

Join Home Instead, the global leader in in-home senior care with 1,500+ offices worldwide. Our fast-growing Palm Beach County team is seeking an experienced Operations Manager to oversee daily operations, scheduling, HR, and client services.

Responsibilities:
• Lead daily operations: scheduling, HR/recruiting, and client management
• Handle client onboarding and care plan oversight
• Hire and train caregivers; manage remote recruiter
• Maintain AHCA compliance and credentialing
• Present Home Instead to doctors, hospitals, and community partners

Requirements:
• 2+ years in Home Care or Home Health operations
• Experience with WellSky, ClearCare, or similar scheduling systems
• Strong leadership, communication, and customer service skills
• Knowledge of AHCA regulations

Benefits:
• Competitive pay + performance bonus
• PTO and holidays
• Career growth in a mission-driven, supportive team

Apply today at www.homeinstead.com/844 or call 561-409-5980 (ask for Susan).

Home Instead Delray Beach (SSMW, LLC) is an independently owned and operated franchise.
Equal Opportunity Employer | Drug-Free Workplace.