Engagement & Recruitment Advisor

About the Role

The Recruitment & Engagement Advisor plays a vital role in advancing Home Instead’s mission to deliver exceptional, compassionate in-home care. This position is responsible for attracting, onboarding, training, and engaging Care Professionals while upholding our BEST Day Care Standard—our commitment that every client, caregiver, and family interaction should feel supportive, respectful, and meaningful.

This role supports our growth goals by ensuring we recruit the right people, prepare them well, and create an environment where Care Professionals feel valued, connected, and proud of the work they do.

Key Responsibilities

Recruitment & Hiring

• Manage the applicant tracking system (ATS) and actively engage candidates
• Conduct interviews and support hiring decisions
• Coordinate schedules and caregiver availability in collaboration with the Scheduling team
• Ensure quality caregiver–client matches aligned with care needs and values

Training & Development

• Lead new hire orientation and onboarding
• Facilitate ongoing and specialized training (including Alzheimer’s and Dementia care)
• Maintain and update training materials and education plans
• Track required training and compliance documentation

Engagement & Retention

• Develop and support caregiver engagement and retention initiatives
• Assist with performance feedback processes and regular check-ins
• Facilitate quarterly meetings or engagement activities
• Support a positive, respectful, and connected workplace culture

Compliance & Standards

• Ensure adherence to Home Instead standards, company policies, and ethical guidelines
• Support compliance with applicable labor laws (EEO, ADA, FMLA, state requirements)
• Maintain confidentiality of employee and client information

Collaboration & Communication

• Communicate effectively with leadership, office team members, Care Professionals, clients, and families
• Maintain regular office presence and availability
• Perform additional related duties as assigned

Qualifications & Experience

• Experience in recruitment, training, facilitation, or a related field (or equivalent education and work experience)
• Experience working with older adults, caregivers, or families preferred
• Strong interpersonal, organizational, and communication skills
• Comfortable acting in an HR support/advisory capacity (no direct supervisory authority)
• Proficiency with Microsoft Office and scheduling or client management software
• Ability to maintain confidentiality and professionalism
• Flexibility for occasional evenings or weekends
• Valid driver’s license if occasional community or caregiver visits are required

Preferred Qualifications

• Bilingual abilities a plus
• Education in Healthcare Administration, Social Work, Gerontology, Human Resources, or related fields preferred

Key Competencies

• Relationship building and engagement
• Clear, compassionate communication
• Customer-focused and results-oriented
• Self-starter with strong initiative
• Resilient and calm in challenging situations
• Adaptable with a continuous improvement mindset

Compensation & Benefits

• Competitive compensation of $52,000 - $65,000 annually.
• Benefits include vacation time. Other benefits may apply.
• Professional development opportunities.

Join our team as a Recruitment & Engagement Advisor and contribute to building a talented workforce that drives our organization's success!

Each Home Instead office is an independently owned and operated franchise of Home Instead, Inc., an Honor Company.

CT DCP Registration #HC.0000160