Recruitment, Engagement & Training Coordinator

Recruitment, Engagement & Training Coordinator

Home Instead

Position Overview
The Recruitment, Engagement, and Training Coordinator is responsible for the full lifecycle of Care Professionals from recruiting and hiring to onboarding, training, engagement, and retention. This role plays a key part in building a high-quality, compassionate care team while supporting scheduling, quality assurance, and compliance. The ideal candidate is organized, people-focused, and passionate about senior care.

Key Responsibilities

Recruitment & Hiring

• Develop and execute recruitment strategies (online and community-based)
• Respond to employment inquiries promptly and professionally
• Schedule and conduct interviews; complete background checks, references, drug screens, and MVRs
• Maintain accurate hiring and onboarding records (I-9, W-4, etc.)
• Ensure compliance with Home Instead standards and employment laws

Training & Development

• Coordinate Care Pro orientation and ongoing training/in-services
• Maintain a monthly training calendar
• Ensure training compliance with franchisor and state requirements
• Support Alzheimer’s and specialized care training benchmarks
• Conduct periodic offsite/community training sessions

Engagement & Retention

• Implement engagement and recognition initiatives
• Lead quarterly Care Pro meetings and recognition events
• Address Care Pro and client concerns, escalating as appropriate
• Support a positive, supportive workplace culture

Scheduling & Quality Assurance

• Collaborate with care coordination and scheduler staff to support quality client-Care Pro matches
• Maintain accurate documentation in scheduling and Care Pro systems
• Assist with Care Pro introductions as needed
• Cover client care shifts as needed

Compliance & Reporting

• Monitor compliance with labor laws and internal policies
• Track recruitment, training, and engagement metrics
• Participate in weekly staff meetings and ongoing office collaboration

Qualifications

• College degree or equivalent work experience preferred
• Minimum 1 year of related business, HR, training, or healthcare experience
• Valid driver’s license required
• CNA, LPN certification preferred
• Knowledge of senior care or healthcare preferred
• Strong communication, organization, and problem-solving skills
• Ability to work independently, maintain confidentiality, and meet deadlines
• Proficient with Microsoft Word and Excel
• Flexible to work occasional evenings/weekends
• Ability to step in as a Care Professional if needed

Supervisory Responsibilities

• Recruit, hire, train, coach, and support Care Professionals
• Monitor performance and support positive outcomes
• Support staffing needs and retention efforts

Why Join Us?

• Mission-driven work supporting seniors and families
• Leadership role with growth potential
• Collaborative, values-based culture
• Opportunity to shape recruitment, training, and engagement programs