Meet Our Team

I served four years in the U.S. Army, including one year deployed in Iraq. After completing my military service, I earned my Business degree from the University of Nebraska at Omaha.

My journey with Home Instead began in 2006 at the company’s Global Headquarters, where I initially worked in a technical role. Over time, I found myself drawn to the operations side of the organization and quickly fell in love with the culture and mission of enhancing the lives of seniors and their families. After managing a team that supported hundreds of Home Instead franchises across North America, my wife Makalla and I made the decision to invest in our own franchise right here in Phoenix. Today, we get to lead this amazing team to fulfill this meaningful mission, working to ensure that the families we serve receive the highest level of support and partnership.

My passion for serving older adults goes back to my high school years when my grandmother lived in our family home. During that time, I saw firsthand how challenging it was for my mother to manage a household while also being the primary caregiver for her own mother, who was living with Parkinson’s disease. Despite the challenges, those years were also some of the most meaningful and fulfilling of my mom’s life because she was able to help her mother remain at home. Makalla and I have two wonderful daughters who keep us busy outside of work. I enjoy spending time with my family, watching college football (Go Huskers!), following the Arizona Cardinals and love me some baseball.

My husband Bob and I are proud to be the co-owners of Home Instead serving North Central Phoenix. Before dedicating my career to senior care, I spent 15 years working as a high school counselor and teacher.

I earned my Bachelor’s degree in Spanish from Iowa State University and my Master’s degree in Counseling from the University of Nebraska at Omaha. My background in counseling and education has always been rooted in serving and supporting others, which is one of the reasons working in senior care feels so meaningful to me. Originally from Nebraska, I feel incredibly grateful to now serve the aging population here in the beautiful state of Arizona. It is truly a privilege to work with seniors, their families, and our wonderful team of caregivers who make it possible for older adults to remain safe, comfortable, and supported at home.

Outside of Home Instead—my “third baby”—Bob and I are also the proud parents of two sweet daughters. I love spending time with family and friends and traveling whenever we have the opportunity.

I am the Service Manager at Home Instead’s North Phoenix office, bringing over six years of experience within the organization. I began my career as a caregiver, providing hands on support and meaningful companionship to seniors. I then advanced into roles within both the Client Care and Scheduling departments, which prepared me for my current leadership position. Today, I oversee scheduling operations and work to ensure every client receives consistent, compassionate, and personalized care.

Serving others is at the core of my professional purpose. With a background in customer service and direct caregiving experience, I strive to lead with empathy, patience, and understanding. I am deeply committed to advocating for seniors and guiding families through important care decisions with clarity and compassion. I am originally from the Northwest Suburbs of Chicago and now proudly call Arizona home. I enjoy spending time with my husband and four children exploring all that this beautiful state has to offer. You might catch me at one of the many festivals or visiting an event that is here in town!

Hi! My name is Holly. I have held many different roles throughout my life, but something that has always been important to me is helping others. I am a very people-oriented person, so no matter what job I’ve had, interacting with and supporting others has always been a big part of it. My journey brought me from Michigan to Arizona, where I started with Home Instead as a caregiver before moving into my current role.

Now, I work as the Recruitment and Engagement Coordinator, where I focus on finding and welcoming new caregivers to our team. I love the Arizona weather and often say it feels like living in a never-ending vacation. I do miss my family back in Michigan, but working here makes it worth it because our team truly feels like family. I enjoy building relationships and being part of a team that truly cares about people. I have never worked at a place quite like Home Instead—it truly feels like home to me.

Hello! My name is Kaydence! I've always been a part of a caregiving team, whether through volunteering, working alongside aging adults within my family or working professionally with Home Instead. Those different experiences helped shape my passion for supporting others and confirmed that caring for people is exactly where I am meant to be! In 2024, I made the big move from Washington, where my family lives, to Arizona by myself to continue growing both personally and professionally! With that big move I started nursing school, working towards building my lifelong career in healthcare! Outside of work and school, I value time with my family and take pride in being someone others can rely on!

I now work as a Service Coordinator, where I focus on scheduling and improving the overall experience of both caregivers and clients! My role allows me to support the quality care behind the scenes while also building strong relationships with my team. I truly enjoy working with Home Instead because it has a genuine family feel and being a part of an organization that values compassion and connection means a lot to me!

My name is Kirstin, I'm the Client Care Manager at Home Instead! I have a true passion for providing compassionate care to those who need it. I have a diverse background in health care management and training. Specific to home care, I fell into this realm at the beginning of Covid and have not really turned away since. I've helped start a home care company from ground zero and now belong to an established team where I can have a more defined role! The most rewarding part of this job is helping clients and their loved ones get the support necessary for each of them to thrive in their own, preferable ways!

I’m LaKessiah (Kee)! I moved from Kansas to Arizona in October 2024, bringing with me several years of experience in customer service and hands-on caregiving. Privately for family & also professionally serving as a Care Pro with Home Instead in Wichita, KS, where I discovered just how passionate I am about supporting clients, building meaningful connections, being a light, and leading with my heart. Being part of a team that truly felt like family meant so much to me.

Now, as your Service Coordinator with the Home Instead North Phoenix team, I’m excited to channel that same heart and passion into scheduling and service coordination—helping ensure everything flows smoothly and that both our clients and Care Pros feel supported, happy, and valued. I’m also involved in training and Care Pro engagement, helping our team feel confident, connected, and empowered to provide astonishing care.

A little about me personally—I’m very family-oriented and love spending quality time with my loved ones. In my free time, I enjoy cooking, shopping, and being adventurous while exploring all that Arizona has to offer!

I’m truly grateful to continue growing, glowing, and serving, and to be part of enhancing the lives of our aging adults and our amazing Care Pros. I look forward to working with and supporting each of you!

Hi, my name is Stacy Hoeder, and I’m the Home Care Consultant with Home Instead. I’m a graduate of Springfield College in Springfield, Massachusetts, where I earned my degree in Rehabilitation Services.

After college, I began my career in Respiratory Home Care in Connecticut. Following my marriage to my college sweetheart, I relocated to Arizona in to pursue a growth opportunity in Home Care. I spent 13 years as a Respiratory Home Care Representative before stepping away from my career to raise our two children, who are now young adults.

Since returning to the workforce, I have gained valuable professional and personal experience in Hospice Care. I strive to bring a compassionate ear, industry knowledge, and a genuine commitment to guiding families through important care decisions in my role with Home Instead.

Outside of work, I enjoy spending time with family and friends. I also love fitness, animals, and following college and professional sports.

Hi my name is Starla. My degree is in early childhood education, and I have over 30 years of experience working with children. In 2024 after my children graduated from high school I moved from Rhode Island back to Arizona to be closer to my elderly father. I started working for Home Instead at that time and was a caregiver for over a year.

I’m currently a Client Care Coordinator and I love that this position gives me the opportunity to help people receive the care they need and to give them the best quality of life possible. Taking care of people comes naturally to me, whether it’s my children, my father, or our clients. I love to help people.