Recruitment Coordinator

Job description:

Job Summary

The Recruitment Coordinator at Home Instead is a pivotal, people-focused role designed to find, train, and retain high-quality "Care Professionals" (Care Pros). By managing the full-cycle recruitment process - including screening, interviewing, and onboarding - this position directly ensures that new hires align with the company's standards, values, and commitment to compassionate, in-home senior care. This position requires high emotional intelligence, excellent communication skills, and strong attention to detail to ensure that only the best caregivers are selected to care for seniors.

Key Responsibilities

Recruitment and Hiring:

• Develop and execute recruitment strategies (online and community based)
• Respond to employment inquiries promptly and professionally
• Screen applicants, schedule and conduct interviews, complete background checks, references, and drug screens
• Place job postings, manage/attend/host recruitment fairs, and source qualified candidates
• Maintain accurate hiring and onboarding records (1-9, W4, etc)

Engagement & Retention:

• Coordinate Care Pro Orientation
• Answer and triage calls from Care Pro's, clients and prospects
• Conduct continuous quality assurance calls with Care Pro's
• Address Care Pro and client concerns, escalating as appropriate
• Support a positive, supportive workplace culture

Scheduling & Quality Assurance

• Collaborate with scheduling department to support quality client-Care Pro matches
• Maintain accurate documentation in scheduling and Care Pro systems
• Assist with Care Pro introductions as needed
• Cover client care shifts as needed
• Weekly Oncall Rotation

Compliance & Reporting

• Keep employee files accurate and compliant, adhering to internal policies and compliance
• Prepare weekly reports summarizing recruitment activity and progress towards goals
• Participate in weekly staff meetings and ongoing office collaboration

Qualifications

• College degree or equivalent work experience preferred
• Minimum 2 years of related business, HR, staffing and/or recruitment position
• Valid driver's license required
• Ability to step in as a Care Professional as needed
• Knowledge of senior care or healthcare preferred
• Ability to work rotating Oncall, to include evenings and weekends
• Strong communication, organization, and problem-solving skills
• Ability to work independently, maintain confidentiality, and meet deadlines
• Proficient with Microsoft Word and Excel

Why Join Us?

• Mission-driven work supporting seniors and families
• Leadership role with growth potential
• Collaborative, values-based culture

Job Type: Full-time

Benefits:

• Dental insurance
• Vision insurance
• Health insurance options
• Paid time off
• Sick time

Work Location: In person