Recruitment and Engagement Coordinator

VontSinger Senior Services, LLC., d.b.a. Home Instead, is looking for a Recruitment and Engagement Coordinator. This position focuses on building and maintaining a strong caregiving workforce. This involves recruiting, hiring, training, and supporting caregivers to ensure high-quality service for clients and a positive work environment. You will also play a key role in fostering a positive workplace culture to retain quality employees.

Primary Responsibilities:

• Reflect the core values of Vontsinger Senior Services, LLC, d.b.a. an independently owned and operated Home Instead franchise
• Answer incoming calls in a friendly, professional, and knowledgeable manner
• Answer each employment inquiry in a friendly, professional and knowledgeable manner
• Develop and implement new recruitment strategies online and within the community
• Schedule and conduct applicant interviews in an efficient and professional manner
• Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all Care Pros
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents
• Schedule and conduct Care Pro orientation and training including training required to meet Home Instead^® Standards and additional optional training
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction
• Conduct and facilitate Care Pro regular performance conversations, accountabilities and problem resolution
• Foster ongoing Care Pro relationships with continuous outreach via quality assurance
• Work in partnership with the Scheduling Department to coordinate Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system
• Prepare and publish the monthly newsletter within the deadline
• Evaluate and update all orientation and training materials as needed
• Plan and successfully execute all Care Pro meetings
• Participate in rotating weekly On-call coverage
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA

• Maintain regular attendance at the office to execute job responsibilities

• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Secondary Responsibilities:

• Fill in as a Care Pro on a shift, until coverage is found
• Conduct Care Pro/Client Introductions
• Perform any and all other functions deemed necessary

Education/Experience Requirements:

• High school graduation or the equivalent; Associates degree preferred
• Home Care experience preferred
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license and auto insurance
• Bilingual preferred