Careers
Client Care Coordinator
Mobile and Baldwin County, Alabama
Client Care Coordinator – Baldwin County, Alabama - Home Instead
Causeway Holding Company, LLC d/b/a Home Instead
Job Description
We’re looking for more than an employee — we’re looking for someone who takes ownership of outcomes, thrives on challenge, and finds deep meaning in helping others live well. As the Client Care Coordinator for Home Instead in Baldwin County, you’ll be the heartbeat between our clients, caregivers, and community partners. Your work directly fuels our mission to help seniors age gracefully, safely, and with dignity in the homes they love.
This is not a desk job. It’s a people-centered, results-driven role where every day looks a little different. One morning you may be conducting an in-home consultation to craft a care plan that brings peace of mind to a family; that afternoon you could be strategizing with our team to elevate the client experience or strengthening relationships with local healthcare partners.
You’ll have autonomy, meaningful responsibility, and the chance to grow alongside a company that’s built on excellence, compassion, and integrity. If you’re driven by purpose, motivated by relationships, and energized by seeing your work make a visible impact — this is the kind of role where you’ll thrive.
Position Overview
The Client Care Coordinator is responsible for managing client relationships, coordinating care services, and ensuring overall client satisfaction within Baldwin County. This position operates both in the field and in the office (approximately 50/50 split) and serves as the central point of contact for new and existing clients and referral partners.
Location: Baldwin County Office – Daphne, Alabama
Compensation: $40,000–$50,000 annually OTE
Schedule: Full-time, Monday–Friday, 8am-4pm (occasional after-hours on call, follow-up as needed)
Core Responsibilities
Handle all new service inquiries and leads, ensuring timely follow-up and scheduling of in-home consultations.
Conduct in-home care consultations, assess client needs, and close service agreements.
Develop, implement, and maintain individualized care plans that align with client goals and preferences.
Conduct regular quality assurance visits and check-ins to ensure satisfaction and consistency of care.
Gather, document, and communicate client feedback to internal teams for continuous improvement.
Work cohesively with the internal office team to ensure smooth communication and care continuity.
Oversee client satisfaction and support caregiver performance feedback when necessary.
Track and report metrics that impact operational and business growth.
Maintain a professional and compassionate presence in all client interactions.
Balance time effectively between office operations and field-based client visits (approximately 50/50 split).
Qualifications & Experience
Sales experience highly preferred.
Strong communication and relationship-building skills.
Organized, self-motivated, and able to manage multiple priorities.
Prior experience in client coordination, home care, healthcare, or a related field preferred.
Proficiency in Microsoft Office, CRM systems, and scheduling platforms.
Valid driver’s license and reliable transportation (travel within Baldwin County required).
Education
Associate’s or Bachelor’s degree in healthcare, business, or a related field preferred (not required)
Compensation & Benefits
Salary of $40,000–$50,000 (OTE)
Paid Time Off (PTO) and paid holidays
Mileage reimbursement
Performance-based bonuses
Growth opportunities and leadership development
Supportive, mission-centered work culture
Core Values at Home Instead
Our success is defined by the heart behind our service. The ideal candidate will demonstrate alignment with our guiding principles:
Compassion: Treating every client and caregiver with dignity and kindness.
Integrity: Doing what’s right, even when it’s hard.
Reliability: Following through on commitments and maintaining consistency in service.
Excellence: Striving to go above and beyond in every interaction.