Home Care Client Reviews


Read what other families in Franklin, TN, have to say about Home Instead Senior Care

Click below to see the reviews posted on our Facebook page!

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"Our exceptional home office administration staff. They care and it shows."

Posted by Anonymous Reviewer on Jul 24 2019


Posted by Anonymous Reviewer on Jul 17 2019

"The whole team is like family and no matter what it may be, always willing to help.."

Posted by Anonymous Reviewer on Jul 17 2019

"I like being part of an organization that strives to be the best in CAREGiving. They take time getting to know us, train us and urge us on to excellence sharing in the lives of Seniors. The staffing tries to recognize our strengths and utilize us with good matches where we benefit Seniors with our unique skills and talents."

Posted by Anonymous Reviewer on Jul 17 2019

"Have not yet used the service. But the interview went well & representatives were very professional & caring"

Posted by Anonymous Reviewer on May 30 2019

"The overall company has a good reputation."

Posted by Anonymous Reviewer on May 25 2019

"I can sincerely say we are extreamly happy with Home Insteads Services. Heres Why: 1) If something unforseen happens & a caregiver can't make it or can't complete a shift, Home Instead guarantees a substitute will be sent within an hour. That has come in handy. And we aren't left without a caregiver! 2) If we have any concerns, they work with my husbands unique, individual needs, so that our personal schedule runs smoothly. And my husband dignity, respect & personal preferences are delicately cared for. I wouldn't want to work with any other company! This one takes care of all our needs in a kind, insightful, respectful manner. We have had a few other Companies in the past. We will never go back!!! NOTHING COMPARES TO THE BEST!!! Don't get me wrong, no one is perfect! But they always correct & work with you! With Home Instead, it is always about the client, & how they can make their day better! Sincerely: A&S B. of F. Tennessee"

Posted by Anonymous Reviewer on May 22 2019

"I had a great experience using this service. I am new to my town and had to have a medical procedure that required someone wait in the waiting room. I didn't know anyone in this town, so I called Home Instead to ask if they provided such a service. They did! I'm not a senior, nor am I in need of home care, I just needed a ride and for this person to stay there while the procedure was done, then drive me home. They came to my house in advance to ask some questions, which I appreciated, and then scheduled a very nice person to drive me. I would recommend Home Instead to anyone, they were very nice and helpful. "

Posted by CherChap19 on May 09 2019

"I just needed a ride for an appointment because I'm new to town and didn't know anyone who could take me. I wasn't sure if they provided such a service, as I am not a senior person. Well they do! They were very nice and professional. I appreciated the home visit first to ask questions about what I needed. Zoe came the morning of the appointment with my caretaker for an introduction, which is above and beyond in my opinion. My caretaker was very nice and was able to take me, wait for me as I had my 2 hour appointment and then drive me home. I would definitely use this service again."

Posted by Anonymous Reviewer on Apr 23 2019

"I am very happy with the services at Home Instead."

Posted by Anonymous Reviewer on Mar 31 2019

"All the personnel and care givers are professional and understanding. When I call the office, there is always someone who immediately answers my call and attention is given to me. No one makes me feel bad when I stumble in lining up care for my husband when I'm not sure what to do. The girls in the office are supportive. The care giver comes in on time and always completes the items on my list and then some. This has been a difficult time for me moving forward in selecting a caregiver for my husband who suffers with dementia. I have been very pleased with Home Instead services." ~Sue H., Spouse of Client

"You are dependable. When you are scheduled, we don't have to worry that you are not going to show up like some other Agencies that we have had! I know one one occasion that one of the care givers that was supposed to come couldn't. I don't know what the reason was, but you sent someone one and a half hours away to come. And she was happy to come so my husband would not be without care that day! You stay to your word. All of the caregivers have been very loving,compassionate, patient, and treated my husband with the utmost dignity and respect. As well as myself. We couldn't ask for a better Agency to deal with, everyone we have dealt with; from the receptionists who answer the phone, to the Social Workers, Managers,Caregivers and everyone in between have been very professional and pleasant to deal with. If they didn't know an answer to a question, they made sure they found someone who did. They truly treat you as "Family"! As for myself and my family and friends, I would recommend no one else but Home Instead for Seniors!!! There is no substitute!!!"​​ ~​Sharon B., Spouse of Client

"Choosing Home Instead CAREGivers was one of the best decisions we could have made. The CAREGivers are compassionate, reliable and competent. They are always pleasant to have in our home."
~Lois W., Client




"Melody is such a blessing for mom and for our entire family. Knowing that she is with mom when we can’t be gives us all great peace of mind. Mom is fortunate enough to be in reasonably good health, but special challenges associated with dementia are beginning to take their toll. Melody interacts with her in a very caring, nurturing, respectful manner and mom tells us how much she looks forward to her visits each day. (As an added bonus, Melody somehow manages to keep mom’s home exceptionally clean - despite her rather large inside dog!) Melody is wonderful, and we are extremely grateful to have her in our lives." ~Eugene T., Son of Dorothy

"On a scale of 1 to 10 she is a 15! She does things for me that I wish I didn’t need help with and in fact they are a little embarrassing. I’m very thankful and grateful for the wonderful help Home Instead Senior Care provides. She knows better than I do what things need to be done around the apartment. She stays on top of things and stays busy! Its nice to have a woman’s touch around the house. Always look forward to visits from the Client Care Coordinator and it pleases me you care. My CAREGiver helps with my bath, picks up around the apartment, does laundry, cooks my meals and runs errands and does shopping with me. Everyone keeps me straight!"
~Bruce S., Client

"My CAREGivers are fantastic!!" ~Marcia W., Client
"I like that my mother's home is cleaned on a regular basis. My mother likes the company and the women are so friendly to her." ~Gisele S., Daughter of ​Client

"From the time the doctors diagnosed Mama with Advanced-4 Ovarian Cancer, it was a very emotional and hard to face time for us. One evening she fell and we had a difficult time helping her up off the floor. I realized at that moment that I needed help. I had been given a reference for Home Instead when we moved to Franklin in October 2011. I immediately called Home Instead. From the next morning until her passing Home Instead was with us. We, as a family, felt secure that Mama was in capable care. We were very fortunate to have Mama in the comfort of her home for her time left with us. Each of your CAREGivers was very professional, kind, caring, and gentle. They immediately felt a part of our family in caring for Mama. If any of us had to leave the room, we felt secure in knowing that Home Instead would watch over her like we did. Thank you so much for Home Instead’s concern during her illness and the much needed follow up contacts that you have made. Your care has meant so much to us and to Mama while she was with us." ~Darce Jean H., Daughter of Darce G.

"Kathy does everything for us. She is reliable and punctual. She is always looking for ways to help us. Kathy and Jim have gotten really close and he trusts her. His favorite time with Kathy is when they dance! Kathy is a great driver and we feel comfortable and safe in her care. She has a pleasing personality and she shows she cares daily. Jim is grateful for her assistance with his shower. Jim says we couldn’t have asked for a more perfect caregiver!"   
~Phyllis C., Wife of Mr. Jim C.

 “Vickie is willing to help me with lots of things around the house including even this new Windows 8 version of my computer. She is certainly an expert in helping me with my showers, dressing and getting into my wheelchair. She keeps my apartment clean and smelling good. Vickie listens to my jokes and talking about old times and songs, and she even laughs at some of the things I say. I appreciate the good help provided by Vickie and Home Instead ”
~Tom J., Client​

"As an only child living more than an hour away, I was feeling overwhelmed with the increasing needs of my aging parents. I began looking at options for in-home care. After doing a lot of research online and consulting with someone at a senior care resource group, I chose Home Instead. Both my parents and I were put at ease from our very first consultation and it was such a relief to know that someone understood the position I was in and cared about my parents’ needs. Still, I was concerned with how to pay for the care. My budget just did not allow for the amount of care I knew my parents might need. That’s when my Home Instead representative mentioned Veterans Care Coordination and the Pension with Aid and Attendance benefit. I had heard about the benefit before and had even consulted an attorney about assistance with applying. However, I knew the process was long and tedious and I was likely looking at months of red tape before getting an answer. Veterans Care Coordination made all the difference! After I gathered some basic documents, they completed my Dad’s application and monitored it throughout the entire process. Best of all, we were able to start care immediately at no up-front cost to us. I was amazed when his application was approved in six weeks! Since that time, VCC has continued to coordinate the benefit and care, staying in touch with the VA, Home Instead and me to ensure care continues uninterrupted. My parents love their caregiver and my Mom continually tells me how thankful she is to have assistance with so many things they are no longer able to do themselves. I highly recommend Veterans Care Coordination to anyone who cares for a veteran." ~Allison H., Daughter of Client

"Our deepest thanks to Home Instead for always being there when we needed you - in the middle of the night or whenever. Your constant availability and determination to care for the patient is of the utmost value and comfort to the family. And your CAREGivers were exceptional. Our Mother's journey was made even easier by you." ~Abby T., Daughter of Louise M. 

"Maria is so wonderful, we have grown really close. We found out we know a lot of the same people and we have found many connections. We talk about everything! Maria is always on time and happy to share her time with me. She is very helpful around the house and is always looking for things to do. Maris always feeds me well and is a great cook! She does everything I ask her to do and makes sure I get to the doctor and get my hair done. We act like we’ve known each other forever and she has become a good friend! I know she cares about me." ~Ginger R., Client


"In January of 2013 my father became seriously ill with heart problems. At the age of 87; it was determined by his doctors that any further treatment or any consideration of surgery would be of no benefit to him. He was released from the hospital a few days later and sent home on Hospice Care. He was still very much alert and able to make decisions about his care; but very weak and unsteady on his feet. We contacted Home Instead Senior Care to come at night to make sure someone was close by at all times. I was not in the initial meeting with Emily, but my older sister was. She immediately reassured us that they could meet our needs in the care of our father and were more than willing to work with us in a way to help figure out what those needs might be. She was very professional, yet very understanding and sympathetic during a very difficult time in our lives.

He passed away after 3 weeks of loving care from Joan (our CAREGiver) and others from Home Instead. Joan was right there with us all as he left his earthly home to enter his heavenly home. Words can never begin to express our gratitude for the assurance and compassion my entire family received in those 3 weeks. I would never hesitate for a moment to use their services again or refer them to another family in time of need. "
~Gayle T., Daughter of Glenn N.

"We are now able to plan appointments without worrying about taxis or having to drive."
~Lynn L., Client

"I’ve enjoyed the care of Home Instead for the past year or so. I am currently down to 3 people at 3 hours per day for 5 days a week. They are all so great to me and I enjoy their company and work they do to me. Thank you for the opportunity to have all these people in my life. My life has totally changed for the best since I started using Home Instead."
~Judy T., Client

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