Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Waterloo, IA

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (319) 235-5999 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Candy & Kevin Diercks - Owners

Candy & Kevin Diercks - Owners

​Welcome,

We are Franchise Owners Candy and Kevin Diercks.  After working with seniors everyday in the insurance business Candy soon recognized the growing need for in home care for seniors. We were introduced to Home Instead Senior Care in early 2006 by family who is also franchise owners of the Quad Cities Office. We immediately fell in love with the Home Instead's passion and desire to be your trusted in-home care agency, and their commitment to help your family keep your aging mother, father, grandparents or friends in their home as they grow older.

Since Opening our doors in January of 2007 we continue to pursue providing the best caregivers and being the most trusted source of companionship, medication reminders, personal cares and in-home care for seniors in our service area of Black Hawk, Bremer, Grundy, Butler, Buchanan and Fayette Counties.
 
We greatly appreciate you viewing our website and would love to be the Company you entrust taking care of you or your loved ones.
 
Sincerely,

Candy & Kevin

Zach Diercks - General Manager

Zach Diercks - General Manager

Zach was born and raised in Waverly, Iowa just north of Waterloo, Cedar Falls. He enjoys living on the family acreage. Zach has been married to his wife Brittney for 12 years, they have two beautiful children Jillian and Jhett. 

Zach has been a member of this family ran business since opening in January of 2007. Zach loves seeing a smile and joy on the face of seniors when they recieve the little bit of help from our wonderful CAREGivers.

Jamie Cole - Training Coordinator

Jamie Cole - Training Coordinator


Jamie was born in Alva, Oklahoma. She moved to Plainfield, IA with her family 22 years ago. From a young age Jamie has always had a compassion for caring for others. She has been in the healthcare industry for 17 years working in longterm care, hospice, and in-home care. 

Jamie lives in Rural Tripoli area with her husband of 13 years, Dustin. In her free time she enjoys spending time with her family, dogs, and riding horses. 


Chloe McMichael – Administrative Assistant & Receptionist

Chloe McMichael – Administrative Assistant & Receptionist

Chloe has many years of experience in administrative roles and Chloe is also our receptionist. As a receptionist, she is one of the cheerful and helpful voices you will hear when calling Home Instead Senior Care. She assists with incoming calls, greeting visitors and maintaining records. In her time away from work she enjoys spending time outdoors with her husband and three sons. Chloe is grateful to be surrounded by the wonderful team at Home Instead  that strives to enhance the lives of seniors in our community.


Morgan Sowers - Service Coordinator

Morgan Sowers - Service Coordinator

Morgan is originally from Southwest Iowa but moved to Cedar Falls to attend school at the University of Northern Iowa. She graduated from UNI in 2012, majoring in History and Anthropology. Morgan used her degree to study oral history of the elderly in the community, while working with the historical society and museums. Morgan is drawn to the demographics of the elderly and thinks that they are worth studying their long-lived lives.    

After Morgan graduated she took time off and went abroad for 9 months and traveled all over the world. Other hobbies that are important to Morgan are: swimming, canoeing, hiking, reading and small projects such as painting.

Morgan's first job was working in a nursing home for 7 years when she lived in SW Iowa. She missed her time as a CAREGiver which lead her to apply with a recommendation at Home Instead Senior Care. Morgan served as a CAREGiver 8 month and started in August 2018 as our Client Care Coordinator. Morgan is a great advocate for our clients and CAREGivers; she takes pride in pairing the correct Clients and CAREGivers together to make a perfect fit.



Emma Husome - Recruitment Coordinator

Emma Husome - Recruitment Coordinator

Emma was born and raised in the Cedar Valley, and now resides in Waterloo. She has worked in a few different industries but helping people has always been the theme of her career.

Throughout high school, and some college she worked as a CNA, and did in home caretaking for dependent adults.  Emma joined the Home Instead Senior Care team because of her passion for people and wanting to help people love every part of their life and live it to their fullest.

In her free time, you can find Emma cozied up in a coffee shop with a good book, volunteering, or spending time with friends and family. She also enjoys traveling and creating memories with the people around her. 



Tonya Alexander - Key Player Assistant

Tonya Alexander - Key Player Assistant


Born and raised in Waterloo, Iowa, Tonya graduated from Hawkeye Community College with a degree in Graphic & Web Design.

Trained as a Certified Nurses Aide and an In-Home Day Care Provider, Tonya found the Home Instead Senior Care family the right place to call "home" in 2017 and began working as a part-time CAREGiver. Most recently she has added Key Player Assistant to her growing resume and now can be found helping in the office a couple days a week in addition to continuing to care for her clients the remainder of the week.

Like most of our CAREGivers, it was Tonya's compassion for others that drives her to do what she does. It makes her feel good to know that she is making a difference in the lives of others, which is the reason she continues to provide service in all aspects of her life; whether it be through her personal or professional life. In her free time, Tonya enjoys gardening, reading, crocheting and spending time with her husband Aaron and son Dakota. 



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