Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Waterloo, IA

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (319) 235-5999 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Candy & Kevin Diercks - Owners

Candy & Kevin Diercks - Owners


We are Franchise Owners Candy and Kevin Diercks.  After working with seniors everyday in the insurance business Candy soon recognized the growing need for in home care for seniors. We were introduced to Home Instead Senior Care in early 2006 by family who is also franchise owners of the Quad Cities Office. We immediately fell in love with the Home Instead's passion and desire to be your trusted in-home care agency, and their commitment to help your family keep your aging mother, father, grandparents or friends in their home as they grow older.

Since Opening our doors in January of 2007 we continue to pursue providing the best caregivers and being the most trusted source of companionship, medication reminders, personal cares and in-home care for seniors in our service area of Black Hawk, Bremer, Grundy, Butler, Buchanan and Fayette Counties.
We greatly appreciate you viewing our website and would love to be the Company you entrust taking care of you or your loved ones.

Candy & Kevin

Zach Diercks, General Manager

Zach Diercks, General Manager

​Zach was born and raised in Waverly, Iowa just north of Waterloo, Cedar Falls. He enjoys living on the family acreage. Zach has been married to his wife Brittney for 11 years, they have two beautiful children Jillian and Jhett. 

Zach has been a member of this family ran business since opening in January of 2007. Zach loves seeing a smile and joy on the face of seniors when they recieve the little bit of help from our wonderful CAREGivers.

Chloe McMichael, Administrative Assistant

Chloe McMichael, Administrative Assistant

​​​​Chloe originally joined our Home Instead team in 2009 as Staff Coordinator and has now taken on the role of Administrative Assistant. Chloe will be one of the first voices to greet you when calling into our office.

Chloe lives in Nashua with her Husband Matthew of 8 years and their three boys, Kaden, Owen and Dax. In her free time, she enjoys watching her Children play sports and loves to go boating.

One of Chloe's Favorite Quotes is "One person caring for another represents life's greatest value."

Deb Smith, Recruitment & Retention Coordinator

Elizabeth Cordes, Client Care Coordinator

Elizabeth is originally from Northeast Iowa, but moved to Cedar Falls to attend school at the University of Northern Iowa. She graduated from UNI in May of 2016, majoring in Psychology and Gerontology, and minoring in Criminology. She began at Home Instead Senior Care as an intern but is now part of our full-time staff. As a Client Care Coordinator, you will see her out in the community visiting with CAREGivers, clients, and families to maintain a tailored service plan and ensure high quality care. She is also in charge of leading our Alzheimer's and Hospice trainings provided to new CAREGivers. Her favorite part about working at Home Instead Senior Care is seeing the connection between the CAREGivers and our clients.

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