"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Since opening this office in 2006, Joan took on the vital
position of Director of Operations. Joan oversees our wonderful staff and their
day to day operations, she manages all payroll, all the billing, insurance,
taxes (and all the other mundane but super important things that come with owning
a Home Care business!) She is a Certified Senior Advisor, has a passion for
teaching and education, loves getting to know all our CAREGivers, and still
absolutely loves meeting as many clients as she can.
When Bridget and Joan first opened Home Instead in Auburn in
2006, Bridget assumed the role of Director of Marketing and Community Outreach.
Bridget oversees any community activities like Health Fairs, Chamber of
Commerce events, our annual Be a Santa to a Senior program, and several
Continuing Education Programs. She has thoroughly enjoyed building
relationships with Social Workers, Nurses, Rehab Specialists, Hospice
companies, Home Health companies, Assisted Living Facilities, Nursing Homes,
and so many others in our community that have a direct involvement with the
seniors that live here.
Jennifer is responsible for meeting with and setting up services for clients that need our services. In addition, Jennifer plays a vital role in direct care for our clients through quality assurance visits and regular phone calls. Jennifer is always a resource and a wealth of information concerning our services and other medical related services in the community. Jennifer’s Master in Public Administration and work as an administrator of a nursing home bring many years of experience to the Home Instead team.
Lindsay coordinates and maintains schedules for all our
clients and their caregivers. While focusing on consistency, compatibility and
continuity, Lindsay recognizes the value in the important relationships between
our clients and their caregivers. Once service is established, the staffing
department, which Lindsay oversees, is the communication lifeline for Home
Instead Senior Care, 24 hours a day, 7 days per week. Lindsay also oversees the
monitoring of our CAREGivers’ clock in and outs (so we are always on-time).
Amy’s job is not only limited to building relationships and
sharing what Home Instead can do. She is always willing to help our local
Doctor’s offices, ALFs, ILFs, Rehabs, Home Healths and Hospices solve any
problem they may face in their day, whether it’s about our services or not. She
not only brings smiles and a helpful spirit to our Referral Sources, but she is
well known for her homemade treats that brighten anyone’s day!
Virginia has had many roles in our office: she was a CAREGiver while in school at Auburn University, she then was our Human Resources Manager, and now is our Billing Specialist. She ensures all of our CAREGiver hours are input correctly to our billing system and that our clients have the most accurate bills.
If you call after the office closes on Friday and before it
opens on Monday, you will always get someone who answers the phone and can help
assist you. We could not do without our weekend supervisors! They give our
Monday through Friday office staff a much needed break, but our clients and
CAREGivers still have the promise that we will always be available to them
24/7. They handle last minute staffing issues, necessary communication with
CAREGivers and clients, and can get in touch with a full time staff member if
the need arises.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.