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Client Care Coordinator

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  3. Job Description
The Montgomery, AL Home Instead Senior Care franchise is currently in need of a Client Care Coordinator for our Quality Care Department.

Home Instead Senior Care is a locally owned and operated franchise of Home Instead, Inc., an international non-medical in home care company with over 1000 franchises in 18 countries that provides care for seniors in their homes.  Our office is located in Montgomery, AL, and we service clients in Autauga, Elmore, Montgomery and Chilton counties. 

Client Care Coordinators (CCC’s) manage the care for clients of Home Instead Senior Care® (HISC) by coordinating scheduling, communicating between family, client, and Caregiver, and supporting and providing results for any concerns that may arise during the course of care.  They are the main point of contact for clients, families and Caregivers and handle any day to day staffing needs, in-home care needs or concerns and Caregiver concerns.   

Scheduled daily work hours:  Client Care Coordinators are scheduled to be at the office by 7:30 am and will end when daily job task are completed.  In the event that there is a staffing need late in the day or right at 5pm, QC Department will remain at the office and complete any tasks necessary.  Applicants must be flexible and able to adjust schedule as needed. 

Daily Responsibilities:  CCC's will perform a variety of duties on a daily basis, including staffing, communicating with clients and family members, communicating with Caregivers assigned to their cases, process paperwork, data entry and general administrative tasks. 

Position Requirements:  All applicants should possess a valid driver's license, have an acceptable MVR, be able to provide valid car insurance, be able to pass a criminal background check and drug test upon employment.   

We are looking for applicants who possess the following skills or background:
  • Strong attention to detail
  • Ability to multitask
  • Experience in the medical field such as in a busy doctor's office, home health agency, hospice agency, facility or hospital is preferred
  • Friendly demeanor and personality, must get along well with others!
  • Good computer skills to include Microsoft Word, Excel and PowerPoint
  • Ability to perform any administrative duties assigned such as filing, data entry, faxing and emailing

Each Home Instead franchise is independently owned and operated.

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