"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Director of Operations, Heather’s primary responsibility is to oversee
the daily functions of the office. Heather works closely and oversees
the administrative assistant with accounts payable, payroll, accounts
receivable and bookkeeping functions. Along with maintaining the
day-to-day office activities, Heather also manages the Staffing and
a Billing Specialist, Jade’s responsibilities include Medicaid and
long-term care billing. She also helps with many other administrative
activities, which make her of great value and a wonderful asset to our
company. Jade manages to handle large volumes of paperwork, and at the
same time, she addresses each family's individual needs, making her a
great A-team player.
the Recruitment and Retention Coordinator Krystal is responsible for
finding high quality candidates to become our CAREGivers, thoroughly
screening them, and training even the most experienced people to become
extraordinary CAREGivers and take excellent care of our clients. As well
as interviewing and selecting CAREGivers, Krystal ensures that all
CAREGivers regularly refresh their basic training and keep up to date
with new programs. Her experience, wealth of knowledge, and effective
recruitment and training style ensures that all of our recruited
CAREGivers are suitable, passionate, and trained. The ability to
identify great CAREGivers is a skill that our team has watched Krystal
perfect. If you are interested in becoming a CAREGiver, contact Krystal
his role as Targeted Case Manager, Mark maintains ongoing client
relationships, ensures our services are of excellent quality, and
troubleshoots any situation that may need extra attention or care. Mark
identifies potential safety hazards in clients' homes, assesses their
equipment needs, and addresses any fears or concerns families may be
facing. Eliminating the burdens for clients and their loved ones is not
always an easy task, but with Mark’s education, patience, and compassion
he does his best to make it happen.
Director of Client Care, Lesa goes out into the community to meet
potential clients and educate them on the services that Home Instead
Senior Care offers. Also, she ensures that our services meet the needs
of future clients. Lesa assists families to develop a plan allowing
their loved one(s) to remain independent for as long as possible. Lesa meets with prospective clients
to answer their questions and address their needs, introducing the new
CAREGivers to the clients, and arranging with staff coordinators to
ensure quality care for clients. Her experience and attention to detail
has made her an essential member of the Home Instead Senior Care team.
the Director of Marketing and Business Development, Philip leads the
effort for building and maintaining relationships with the healthcare
community, establishing new relationships in the area, and providing
community education. Philip also has the privilege of reaching out to
the community to be a resource for seniors and their families. With over
ten years experience in marketing and business development, combined
with his passion to find solutions for clients, Philip is the perfect
advocate for keeping people independent and connected to the community.
In the role of Staffing Coordinatort if you have ever called our office chances are that you probably have spoken to Shanna. She wears many hats and is a great asset to the Home Instead family. Shanna has years of experience that she is able to draw upon while doing her job and we are lucky to have her.
As Administrative Assistant Sarah plays a vital role with Home Instead. Sarah has spent over 6 years in the health care field and brings a wealth of knowledge with her. She is able to assist in many different areas because of the experience she has. Sarah is essential to our service and we are fortunate to have her on our team.
Kourtney has been with the Home Instead family for several years now and her role has grown every year. Kourtney assists with an assortment of duties in our Medicaid program which includes maintaining and obtaining doctor orders. She is very involved in our supervisory visits as well. She has been in several aspects of the Home Instead culture and is always willing to assist in many different areas.
As the Home Care Consultant, Heather manages a variety of
sales and marketing duties, including researching and pursuing new referral
sources and enhancing and maintaining relationships with existing referral
sources. Heather works out of the
Russellville office, and you can also find her on the road throughout Pope and
Yell county. When Heather is not on the
road she is focusing on web marketing and increasing brand awareness throughout
Carrie will be primairly working out of the Russellville office and performing a variety of duties. When you call the office she will be the person who directs your call. She has also taken on the responsibility of managing and keeping the CAREGivers up to date on continued education units. Carrie has always been passionate about helping others, and we are excited to have her as a member of our Russellville team.
As Client Care Coordinator, Taylor performs a variety of
duties that relate to client care including care consultations with potential
clients and family members, client/CAREGiver introductions and quality
assurance visits with existing clients. Using
her experience as a RN, she determines each individual client’s needs to
provide solutions and create a tailored service plan. Taylor is very knowledgeable and is a major
asset to our team.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.