February 2018 CAREGiver of the Month - Linda


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Linda’s a Mind Reader? No, Just Prepared, She SaysLinda - February 2018 CAREGiver of the Month

The job description for CAREGiver at the Home Instead Senior Care® franchise owned by Tracy and Terry Baugh doesn’t include the word “mind reader.” But that is what CAREGiver of the Month Linda Maxwell often does.

A good example came one day when a client’s daughter told Linda, “I had certain things I wanted you to do for my mother today, but you already have done them. Linda, you’re two steps ahead of me. You are reading my mind.”

Linda smiled and nodded. “The client’s daughter made me feel wonderful, and I appreciate my other client’s family, too. I don’t think there’s any ‘mind reading’ going on as much as having already laid the groundwork of getting to know everything I can about the client, seeing a pattern or routine and acting before I must be ‘reacting.’ ”

Linda, who joined the award-winning Home Instead Senior Care franchise in January 2016, had not previously worked in professional senior care, but she had helped a senior couple whose family she had known for a long time. Three or four years ago, Linda’s mother made this prediction: “Linda, you would be the perfect person to assist the elderly or handicapped.” At the time, Linda agreed and thought to herself, “Well, I am a people-person.”

A year or two after her mother’s comment, a chain of events led Linda to Home Instead Senior Care. At Linda’s previous job, she and her co-workers found their hours getting cut. “It was too big a cut for me, so I started looking for a part-time job to supplement our family income,” Linda recalled. “I got online and saw Home Instead Senior Care. As a matter of fact, I had seen the Home Instead office often. It is two blocks from my mother’s house.”

Linda applied to be a CAREGiver. “I was really excited when I was hired. I will have to say I couldn’t be happier. The office is comprised of wonderful people,” Linda said. “This is the first job I’ve ever had where I felt appreciated, needed and respected. I quit my other job. It was stressing me out. Being a CAREGiver doesn’t stress me out. The job is perfect for me.”

Linda said she has two good clients and has filled in for other CAREGivers and have met other “really sweet” clients that way. “I like to help my co-workers out when they need someone to cover a shift. My regular clients have been in rehabilitation, so I’ve been bouncing around lately, and that’s all right. To my clients, I send healing thoughts every day. I encourage them by telling them I know they’ll get well soon and I’ll be able to rejoin them,” she said.

Linda pointed out she has come to depend on her clients as much as they depend on her. “I spend so much time with them and have been with them so long that I know their hearts. I know them inside and out. I don’t feel as if this is a job, for certain not the kind of job that other people have and come to deplore. I feel as if I am with family and helping them. My husband has a difficult job and is a supervisor who hits the ground running at his workplace and never stops until he goes home. He is glad my bosses, co-workers and clients and their families appreciate what I do,” Linda said. 

Recruitment and Engagement Coordinator Juanita Camacho said: “Linda is an amazing CAREGiver, a person who enjoys taking our clients on outings and to appointments. Linda’s positive attitude and heartwarming personality are two of her greatest qualities. She provides the highest standard of quality care possible. Through dedication, compassion and respect, Linda works tirelessly to meet all our clients’ needs. Linda always stays positive, even in challenging situations. Linda puts her creativity to work and comes up with a solution. Linda is always ready and willing to help our clients and take on extra assignments.”

Linda praised the franchise training, saying: “I’ve learned tons of things I did not know. I am still enjoying my ongoing classes and look forward to the new ones. Michelle, our trainer, knows her stuff. She is funny and yet makes her points. I always want Michelle to know I appreciate her ongoing training.”

Linda also is appreciative of the client-family feedback she receives through the office staff.  The clients’ families have communicated with the office in many ways, writing letters and sending emails and text messages. She noted: “It made me feel good. You can see why I am so happy. To me, every day is a gift. I was thinking recently this will be the last job I want to have before I retire. I hope it is my final job.”

All Home Instead Senior Care CAREGivers are screened, trained, bonded and insured. For inquiries about CAREGiver employment, please apply online call 704-924-9909. For further information visit Home Instead Senior Care​​.​​​​

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