CAREGiver of the Month - Randy


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Randy Has Hospice Care on Her Heart

Because of her heart for hospice care, CAREGiver of the Month Randy Haley is looking forward to additional Home Instead Senior Care® training on the subject. Randy already has taken the CAREGiver Hospice and Palliative Training Class 1 in the award-winning Lubbock franchise's ongoing scheduled curriculum.

"When I started with Home Instead Senior Care several years ago, the training and orientation was helpful," Randy said. "I have a strong interest in hospice and have had two hospice clients, and our franchise's ongoing training is good."

CAREGivers like Randy also benefit from Home Instead Senior Care CAREGiver training classes for Alzheimer's or other forms of dementia, and Parkinson's disease. In addition, CAREGivers are versed in care for those with chronic conditions such as arthritis, diabetes, stroke, cancer, heart disease, depression and weight-related issues. "One of the classes I recently completed was on diabetes," Randy said.

When a challenge arises, Randy is ready. Recruitment and Engagement Coordinator Juanita Camacho said: "Randy is great at overcoming obstacles, always stays positive no matter the situation and provides the highest standard of quality care possible for our clients. Through dedication, compassion and respect, Randy works tirelessly to meet all our clients' needs."

Meeting the needs of two late hospice clients have been among Randy's most memorable situations. "My first client was in hospice and died holding my hand. It took my heart, and it was a hard day," recalled Randy, who assisted the client for about three months. "One of her daughters was also nearby when she passed. I hugged her daughter and stepped into the background, out of the way while making myself available for anything the family needed. One blessing was that the client received a lot of attention from her loved ones."

The wife of another hospice client has remained in contact with Randy. "I consider her to be a good friend," Randy said, "and we get together and go out to dinner. I do not wish to make her sad, so only occasionally do we talk about her late husband. He passed away the morning after one of my shifts. We had a close bond. Like my other hospice client, the death hit me hard."

After the deaths, Randy wasn't sure she could go back to such situations. "Home Instead Senior Care is compassionate and offered counseling, but I am very private and decided to deal with it on my own. There were lots of tears, and I felt I healed and bounced back," Randy said.

Juanita praised Randy, saying, "She's amazing as a CAREGiver and is a great person because she has a heart of gold. Randy is genuine, and it shows in the care she provides. Randy's positive attitude and heartwarming personality are two of her greatest qualities as a CAREGiver. She is always ready and willing to help our clients and take on extra assignments."

Before joining Home Instead Senior Care, Randy had professional and family caregiving experience. "As a family caregiver, my sister and I traded back and forth with Mom. I also worked as a concierge at an assisted living facility for a short time and then went to floor work. It was hard work, but I loved it," Randy said.

"With Home Instead Senior Care, I really do like the work, and I make myself available to take fill-in shifts. I am in awe of the clients. They all have their own unique stories. They want someone to take an interest in them. All clients are so grateful, and there is always a 'thank-you.' I go home with a warm feeling. I want to leave them with a happy heart."

Randy has five regular clients, and she has been with a Parkinson's client the longest. "At times," Randy said, "you see her frustrations, but she is a real trooper. In addition to the Parkinson's, she has dementia, which is not uncommon for Parkinson's sufferers. The dementia is worse at night. I can refocus her if we talk about her dog because her dog is her 'baby,' or if I talk about the era in her life when she played golf."

Randy said their Sunday mornings are memorable. "That's when I go to Dunkin Donuts and get cinnamon rolls. Then we read the Sunday newspaper together – I find the sections she wants. It makes her day. She has her orange juice, and I have my coffee," Randy said.

That's Randy, Juanita said with a smile. "She builds good relationships with our clients, our clients' families, the clients' medical professionals, her co-workers and our office. Randy is a wonderful asset and is a joy to be around because she always has a smile and a kind word," Juanita said.

Home Instead CAREGivers, who are screened, trained, bonded and insured, provide a variety of non-medical services to help keep seniors independent. For inquiries about employment with Home Instead Senior Care, apply online. Visit Home Instead Senior Care to learn more about senior home care services. You can share our digital brochure for additional information. Please like us on Facebook.​

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