"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Together with her husband Art, Julie-Ann is delighted to own and operate our Home Instead Senior Care franchise. When Julie-Ann first became aware of Home Instead and the services that we provide, she knew that it was a great fit for her. As a practicing nurse who still takes shifts from time to time at Massachusetts General Hospital, she is passionate about being a strong advocate for her patients. As an intensive-care nurse for over 15 years at Massachusetts General Hospital, a large percentage of her patients were seniors who needed strong advocates. Julie-Ann has a wealth of experience counseling seniors and their families when they found themselves needing support, answers to difficult questions, and general guidance regarding their care or the care of their loved one. Julie-Ann brings that same passion and experience to Home Instead Senior Care, ensuring that the service that we are delivering—senior care—is the best that it can possibly be.
Julie-Ann's profession is caring, but she actually began her caregiving career back as an eleven-year-old girl. Her grandmother was becoming forgetful, and keeping her grandmother in her own home despite her mild dementia was a difficult responsibility being addressed by her family. Julie-Ann would stay in her grandmother's house on weekends to help her. Firsthand, Julie-Ann experienced what our CAREGivers do each day. She cherishes the memories from those times with her grandmother and all the stories that she was told about her grandmother's life that she never otherwise would have learned about. Julie-Ann was also extremely grateful that she was there the night that her grandmother fell when she got out of bed, after suffering a stroke. Julie-Ann was able to activate emergency services and promptly facilitate getting her grandmother to the hospital. Home Instead's motto, "To us it's personal", rings true for Julie-Ann.
Julie-Ann was born and raised in Dublin, Ireland. She is a registered nurse, having graduated from St. Vincent's University Hospital, Dublin, Ireland prior to moving to the USA in 1995. She has been a nurse with Massachusetts General Hospital for over 20 years. At home, Julie-Ann chases around after her busy two-year-old son Owen and tries to keep up with her endlessly energetic five-year-old daughter Olivia. She enjoys reading, gardening and traveling.
As our Home Care Consultant, Pam educates seniors, families and the community at large, including hospitals, rehabilitation facilities, skilled nursing facilities, assisted living facilities and other health care organizations, about our services. Pam organizes Home Instead-sponsored events at local senior centers, represents Home Instead at local health fairs and town days, and works to ensure that seniors get the assistance they need to remain in their communities. She is often the first person a senior or family member speaks with about care. Pam also conducts home and client assessments, regularly checks in on clients to ensure they are receiving the best care, and regularly communicates with seniors and/or their families regarding their care.
Pam is a Registered Nurse with over 30 years of experience working with seniors. She has been with Home Instead Senior Care since 2003.
Donna joined Home Instead Senior Care as a CAREGiver in February 2010 and, since then, has directly and personally provided over 14,000 hours of care to numerous clients. Prior to joining Home Instead, Donna had other jobs that paid more, but she describes providing care to seniors as her "calling" and "it is not about the money." Just speaking with her about her clients, you are struck by not only how much compassion she has but also how personally rewarding it is for her to care for others. Donna was our office's CAREGiver of the Year for 2014 and, in 2016, we nominated her for national CAREGiver of the Year.
In January of 2017, Donna joined the office staff as our Home Care Liaison, providing ongoing support for our clients and their families. She regularly checks in with clients, their families and CAREGivers to ensure that our clients are receiving the best care. Working with clients, their families and CAREGivers, Donna continuously assesses the continued appropriateness of the plan of care, making updates, revisions and suggestions as appropriate.
Donna is a certified nursing assistant with over 10 years of experience working with seniors.
As our Director of Recruiting and Training, Laurie searches for our top-notch CAREGivers, interviews them and gets them started on their career with Home Instead. She also teaches our training classes, which include our initial training and trainings related to Alzheimers Disease/Dementia, Parkinson's Disease and Arthritis.
Following her passion since her teenage years, Laurie has over 30 years of senior care experience. Laurie started as a CAREGiver with Home Instead in July 2004. Not long after she started, she was offered the position of part-time On-Call Supervisor and continues to do that today. In March 2013, Laurie finally joined the office staff as a Special Projects Manager and then in 2014, she took over the role of Director of Recruiting and Training.
As one of our two Directors of Client Services, Cyndie is responsible for managing and scheduling the care that we provide to approximately half of our clients. Her goal is to find the right CAREGiver/client fit that will build a positive, long-lasting relationship. She is skilled at relationship building and client services from her years of working in customer service. Cyndie is very empathetic and can relate to the challenges of both our CAREGivers and our clients, having personally cared for her paternal grandmother who suffered from Alzheimer's disease and her father who battled lung cancer. She has developed strong bonds with many of our CAREGivers and clients.
Cyndie has significant experience in scheduling resources in the financial services, insurance, hospice and home care sectors. She enjoys being near the ocean and loves her 6 nieces and 1 nephew, as evidenced by the picture gallery on her desk. Cyndie joined Home Instead in May 2013.
As one of our two Directors of Client Services, Roxanne is responsible for managing and scheduling the care that we provide to approximately half of our clients. She is also an on-call supervisor who supervises our CAREGivers and handles scheduling changes outside of standard business hours. Roxanne worked for 25 years for one company that serviced the international banking software industry. In 2006, she went to Ithaca, New York to help care for her mother who was on hospice. During this time, she realized her compassion and passion for caring for seniors and subsequently sought out a position with a hospice company. Since coming to Home Instead in 2010, she has truly found her calling and loves working with and matching our CAREGivers, clients and their families. For Roxanne, there is nothing like the feeling when you bring people together and the fit is perfect.
Roxanne lives with her husband Frank and their doxie Dolly. She enjoys her extended family, the beach, motorcycle rides, and visiting family in Ithaca, New York.
As our Director of Finance, Carol answers any questions our clients may have concerning financial matters, including questions regarding long-term care insurance, veterans' benefits, and any billing concerns. She also answers any questions our CAREGivers may have concerning their paychecks, employee benefits and tax withholdings. Carol manages bookkeeping, invoicing and payroll for us, as well as bill payments, benefit administration, financial tracking and reporting, and our CAREGiver recognition awards.
Carol enjoys working with seniors and their families and has been with Home Instead Senior Care since 2005. She is a Nationally Certified Readmissions Professional and received her Bachelor's Degree from Northeastern University.
Jennifer is usually the first person to answer the phone when it rings, so she is likely to be the first person with whom you will speak when calling us. As a highly experienced CAREGiver herself, Jennifer understands firsthand what our clients, their families, and their CAREGivers undergo every day, which makes her a fantastic point person to get you to the right help when you call. She assists with many other critical functions in the office, including organizing records, keeping inventory, filing, mailing, and scheduling. Moreover, she stands ready on a moment's notice to perform as CAREGiver for our clients in difficult and/or emergency situations.
Jennifer has over 20 years of experience in office administration, having received her Associate Degree in Executive Office Administration from Middlesex Community College. She has been a Certified Nurse's Aide for over 16 years and has been with Home Instead Senior Care since 2010.
with his wife Julie-Ann, Art owns and manages our Home Instead Senior Care franchise. Given his experience as an attorney, he focuses primarily on administrative, legal and financial matters. He also stays well-informed about various
legal issues that face our clients, including those related to health care and
Art was born and raised in
Waltham, Massachusetts, and his parents still live in the same home in which he grew up. Having grown up while his own family struggled with caring for his grandmother who suffered from Alzheimer's Disease, he believes strongly in the mission of Home Instead – “To enhance the lives of aging adults and their families.”
from Waltham High School, Art received a full scholarship to
Brandeis University, from which he graduated magna cum laude with majors in Economics and Political
Science. He received his law degree from
the University of Virginia. Art
practiced with the Boston law firms of Choate, Hall & Stewart
and Riemer & Braunstein and the New York firms of Weil, Gotshal &
Manges and Proskauer Rose. He is a member
of the National Academy of Elder Law Attorneys.
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Each Home Instead Senior Care franchise is independently owned and operated.